Human Resources Sales

JEAN A. SMITH

***** **** ****** . ******** ****, OH 44126

440-***-**** . ****.**********@*****.*** .

https://www.linkedin.com/in/jeansmith1

SENIOR HUMAN RESOURCES BUSINESS PARTNER

Senior Human Resources Business Partner with proven track record of

implementing human capital strategies to drive business outcomes and lead

change management efforts. Recognized for building strong partnerships with

leadership teams and collaborates with centers of excellence to achieve

business results. Competencies:

Human Capital Strategy Employee Engagement Talent Acquisition

Organizational Diversity and Inclusion Retention Strategies

Effectiveness Learning and Compensation

Change Management Facilitation Employee Relations

Coach / Mentor Productivity Initiatives Legal and Compliance

Leadership Development

Succession Planning Expense Management M&A Due Diligence

Staffing and Recruiting

FIFTH THIRD BANK, Cleveland, OH 1988 to 2014

US regional banking corporation, headquartered in Cincinnati, Ohio.

Vice President and Senior HR Business Partner, Ohio / Michigan Region

(2014)

Provided strategic human capital support for Ohio / Michigan affiliates in

partnership with local leadership teams. Drove key strategies for

retention, sales force effectiveness, employee engagement, and diversity

and inclusion for 3,500 employees. Reported to Regional HR Director.

. Implemented monthly talent discussion focused on sales performance and

behaviors, manager accountability, and market opportunity leading to

improved individual performance and sales activity.

. Led team focused on reducing teller turnover. Piloted changes in two

affiliates resulting in drop in turnover of double digits within first 90

days.

. Introduced Leadership Assimilation Program to leaders below Executive

Leadership level resulting in higher retention of Senior Managers in the

region of over 80%.

. Implemented New Manager Orientation Program for newly hired and promoted

employees.

. Collaborated with leaders to create plans and implement changes in

engagement scores moving toward positive declines in turnover and

increased performance.

. Created region-focused messaging on engagement to share best practices

and strategies geared toward increasing overall satisfaction of the

workforce.

. Partnered with recruiting team on sourcing strategy for diverse

candidates resulting in positive growth and HR Business Partners on

introduction of Business Resource Groups within the affiliates leading to

increased levels of retention and higher engagement.

Vice President and Senior HR Business Partner, Northeastern Ohio Affiliate

(2003 to 2013)

Provided strategic human capital support to the Affiliate President and

Line of Business Leaders on all aspects of human resources including talent

acquisition, performance and organizational effectiveness, leadership

development, succession planning, cultural transformation and employee

engagement.

. Served as member Northeastern Ohio Leadership Team with responsibility

for driving business results.

. Implemented employee engagement initiatives including Better Ideas

Program, Spotlight on Development and personal development interviews.

Efforts increased overall workforce satisfaction and increased engagement

scores from 22nd percentile to 60th percentile in five years. Awarded

Top Work Place honors in 2013 and 2014.

. Facilitated salary and compensation programs to ensure market

competitiveness utilizing pay for performance and incentive driven

dynamics while consistently achieving budget targets.

. Led talent management and succession programs for all exempt level

employees in Northeastern Ohio resulting in an overall turnover ratio of

top performers of less than 10%.

Vice President and Senior HR Business Partner, continued

. Partnered with Leadership team on three-year strategic plan for affiliate

with goal of achieving $100 million revenue in three years with focus

increasing geographic, capital markets and healthcare segments and

increasing overall performance of the sales force.

. Partnered with talent acquisition team to implement proactive recruiting

culture within lines of business. Achieved overall turnover improvement

below 24% and highly rated employees less than 10%.

. Implemented Interviewing for Excellence training for managers enabling an

increase in overall quality of candidates.

. Served as thought partner for Executive Team developing strategies and

actions plans. Coached new leaders through on-boarding and assimilation

activities to accelerate learning and success in new roles.

. Partnered with finance team on budgeting process, staffing models,

productivity initiatives, and expense management.

. Coached two market Presidents for readiness for Affiliate President

promotions focusing on deeper understanding of Commercial and Retail

Banking, succession planning and leadership development of the top

employees.

. Participated in Bancorp level initiatives including One Bank. Pilot

leader for the affiliate responsible for leading change from a product

driven culture to providing financial solutions to clients.

. Partnered with Commercial and Business Banking Leaders on team

integration reducing salary expense while increasing revenue to the newly

defined wholesale segment.

. Led Consumer Bank centralization identifying new opportunities for 39 of

40 employees.

. Led human capital side of Merger / Acquisition of four banks and two

investment management organizations in Northeastern Ohio. Headed

workforce design, selection, benefits and payroll integration, on-

boarding and assimilation.

. Directed community-based partnerships with United Way, United Cerebral

Palsy and St. Marten De Porres. Introduced employees with disabilities

into the work force and into administrative and operational roles. Named

Employer of the year by UCP in 2005, 2010.

Consumer Banking Officer (1988 to 2002)

. One of five employees responsible for establishing the Bank's entry into

the Northeastern Ohio market.

. Led overall sales and lending activity within the Indirect Lending Group

for automobile, home improvement and marine financing for the west team.

. Designed and implemented marketing plans, pricing strategy and promotions

to grow market share for automobile and home improvement lending.

. Led home improvement team in loan production with four of the top ten

dealers.

. Managed indirect lending activity for 50 + automobile dealerships and

consistently maintained five of ten top dealerships in loan production.

. Held $100,000 secured and unsecured lending authority.

EDUCATION

MBA, Systems Management, Baldwin Wallace College, Berea, OH

BA, Business and Political Science, Baldwin Wallace College, Berea, OH

CERTIFICATIONS

Case Western Reserve University - Emotional Intelligence and Coaching for

Intentional Development

Leadership Excellence, Inc. as Leadership Assimilation Internal Coach.

Coach Works International as an internal coach

AFFILIATIONS

Fairview Park Education Foundation, Board Member and Past President

Golden Age Centers of Cleveland, Board Member (Executive Committee)

United Cerebral Palsy, Business Advisory Board Member (Supported Work Group

Committee)

United Way Services - Human Resources Executive Committee, Compensation

Committee (Committee Chair)

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