Customer Service Accounts Payable

Hershfeld, Tana

**** ****** ***** **., **** lake, ms 38637, 901-***-****, *************@*****.***

OBJECTIVE

To work in a business environment where I am able to grow and apply my accounts payable and travel and

entertainment skills.

STRENGTHS AND QUALIFICATIONS

COMPUTER – SAP Super User; proficient in the use of Computron and Oracle for

payables, Concur Travel & Expense software, and Ariba (procurement software);

proficient in the use of Microsoft Word, PowerPoint, and Excel, and working knowledge

of Access and Visio; experience with Lawson (general ledger software), PCBancPac

(banking software), and SharePoint

COMMUNICATION – Excellent oral and written capabilities, and organizational skills

CERTIFICATIONS – Accredited Payables Specialist with Distinction – August 2014,

IOFM and TAPN

EDUCATION

Associate’s Degree in Accounting, May 2008

Bachelor’s Degree in Accounting (BSBA), October 2010

Master’s Degree in Accounting (MSA), May 2012

EXPERIENCE

Pfizer, Inc.

9/3/2002 to Present Memphis, TN

Accounting Associate – Purchasing card 2012 - Present

Manage the monthly purchasing card processes for all Pfizer locations in the United

States, Puerto Rico, and Canada

Total of approximately 125 individual cards and 25 supplier cards for the US and PR,

and 10 individual cards and 10 supplier cards for Canada

Monthly average payment for the US and PR approximately $8 million per month,

and $1 million for Canada

Monitor supplier and colleague transactions for compliance with corporate guidelines for

utilizing purchasing cards

Average of 14,000 total monthly transactions for the US and PR, and 1,000 total

transactions for Canada

Participating in an initiative to standardize processes globally

Providing guidance on potential process standardization based on extensive

knowledge of PCard processes and systems

Identified opportunities for PCard process improvements and implemented

A direct result of these improvements was to streamline processes, improve

communication between the company and vendors

Reduced PCard error rates from 40% of total transactions per month to 6% per

month, and improved Pfizer’s Right First Time metrics

Prepare and upload monthly journal entries, and research and resolution of reconciling

items on PCard GL accounts

AP Process Coordinator (Canada) 2010-2012

Ensure timely payment of Canadian vendor invoices;

Resolve payment issues, such as ensuring banking information is correct and remittance

address is correct

Instruct processing team on current and new processes and ensure their understanding

Resolve any issues with imported documents

Provide assistance and guidance to colleagues within the market and resolve any issues

presented; provide customer service to both internal and external clients.

Travel & Entertainment 2009-2010

Perform twice-weekly American Express payments for Latin American countries, and

backup for American Express payments for Canadian and US colleagues

Resolve issues with both colleague and American Express reimbursements and assist in

resolving GCE access issues; manage tickets related to Travel & Entertainment issues;

Perform suspense account reconciliations as needed and perform reconciliations of

American Express payments to verify accuracy and note any exceptions.

Accounts Payable 2002-2009

Responsibilities include research, verification, and entry of vendor credits, request

refunds for old credits or inactive vendors, reduce open credits by researching validity,

remits, or requesting refunds.

Daily audit of invoices entered into Computron

Research and maintain vendor returns as entered into Ariba; verify credit has either been

received or is not due for each return.

Entry of Legal vendor invoices in Computron and Tymetrix; verify Legal vendors who

need to register with Tymetrix and add vendors to Tymetrix for registration; assist

vendors to complete registration and maintain records of all vendors added to Tymetrix

and vendors that will not be added to Tymetrix

Perform monthly reconciliations on Travel & Entertainment AMEX accounts to correct

payments recorded under incorrect account and clear holding accounts; research and

clearing of reconciling items on various T&E accounts

Archdiocese of St. Louis, St. Louis, MO

Securities Liaison February 2001- June 2002

Responsibilities include receiving and processing stock donations, maintenance of donor

files, printing and mailing tax substantiation letter in compliance with IRS regulations,

informing agencies of incoming donations.

Responsible for daily reconciliation of multi-million dollar cash account, monthly

reconciliation of general ledger accounts and preparation of month-end and year-end

reports.

Manage multiple credit card accounts and handle any discrepancies or disputes.

Online ordering of office supplies and receiving same.

Daily entry and verification of bank transaction data, ACH transactions, set up and

maintenance of demand and money market accounts, customer service.

Marco Sales, Inc., St. Louis, MO

Accounts Payable Clerk May 1995 - October 2000

Responsible for verification and payment of vendor invoices, entering into computer

system, printing and mailing checks, typing manual checks.

Proof dealer advertising and promotional items, pay advertising invoices, and manage

internal advertising agency.

Receive and enter telephone orders from dealers for equipment, arrange for shipping of

merchandise, customer service.

Trained to operate multi-line switchboard.

Verification and payment of shipping invoices.

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