HR Professional
Resume:
Candida Duff-Bardill
Largo, FL 33773
*********@*******.***
Objective: A motivated, results-focused Human Resources professional,
seeking an opportunity to utilize career experience, skills, and
education to contribute to employer objectives, profitability,
and success with a company offering potential for challenge and
growth.
Summary: Driven Sr. Human Resource Business Partner with a focus on
Operations, IT, Call Center, manufacturing, waste industry,
union and nonunion, with comprehensive and strategic
understanding of HRM, business and organizational change. Over
10 years demonstrated experience providing leadership in
developing and executing HR strategies in support of the overall
business plan and direction of the organization. More
specifically in the areas of talent development, change
management, driving strategic direction, tactical implementation
and management of human resource and operational initiatives,
with the ability to apply creative thinking on complex issues
and develop viable alternatives. Highly regarded for developing
strong relationships within all levels of employee population;
multinational site experience.
Experience:
4-14 to Sykes Enterprises (Call Center, Business Process
Outsourcing Company)
Present Manager Site Human Resources Operations, Lakeland
Florida
. Responsible for all aspects of human resources and personnel
management
. Acts upon and oversees investigations of all incidents
concerning workplace harassment, discrimination, and/or other
alleged illegal activities by employees.
. Continually and proactively coaches and counsels the center's
management staff and acts as a business partner to management
and executes professional HR objectives, practices and policies
to meet business needs.
. HR Training and proactively identifies areas where new or
additional training could improve the competencies of the
management team
. Executes HR Business Plans and initiatives and works closely
with the area and region
. Develops strong relationships with all levels of employees and
manages employee engagement
. Ensure the successful implementation of HR initiatives including
positive employee relations, performance management, diversity
and inclusion, compensation
. Provides guidance and expertise on various HR policies,
procedures, laws, standards and government regulations.
05-12 Republic Services, Tampa FL (A Waste and Hauling Company)
02-14 Division Human Resources Manager, Central Florida (Tampa,
Lakeland, Orlando)
. Partners with leaders to provide human resources advice,
direction and consultation to include counseling on performance
management issues, conflict management, interpretation of
employment policies, terminations and resolution.
. Implements, disseminates, and monitors company policies,
programs and initiatives to align with company agenda in the
areas of performance management, training, compensation, to
retain and attract employees.
. Strategic Consultant and Business Partner to General Managers
. Ensures division compliance with federal, state, and local laws
and regulations relating to equal employment opportunity,
affirmative action, unemployment compensation and any other
employment-related requirements.
. Responsible for full cycle recruitment process and retention to
yield talented and engaged employees aligned with the culture;
manage on-boarding/induction programs; develop recruiting
strategies
. Coordinate the Employee Opinion Survey process and help ensure
participation by all facility staff; facilitate interpersonal
communication between participants, assist with analysis of
survey results; provide feedback, corrective actions and
implementation of action plan.
. Champion change management initiatives
. Employee engagement through communication, employee activities
and involvement, training, accountability, onboarding.
. Training and employee development-provides employee development
through coaching and various programs such as succession
planning.
. Assist and advise in the strategic alignment of company
initiatives to business unit goals and overall business
objectives.
03-04 Ceridian Corporation, St. Petersburg, FL (A Consulting,
Benefits, Payroll Company)
04-12 Human Resources Manager/HR Business Partner
. Acted as a Strategic Business partner with Senior Vice
Presidents and Management
. Worked with cross functional departments such as Talent
Acquisition and Learning and Development to meet business
needs and provide human resources consulting
. Worked with current employees on employee development through
career coaching, succession planning and ongoing training
. Responsible for employee retention, reward and recognition
. Directs and manages all employee/labor relation issues and
programs; Conducts investigations and responds to employee
grievances and complaints, and consults with management on
all labor issues to minimize risk and future litigation of
the company
. Provide first line support to employees, management and
executives on Human Resources issues, including researching
and resolving issues
. Develops and implements HR polices to meet government
regulations and coaches employees and management on policies
as appropriate
. Recruiting process through the use of ATS and other tools
. Strategize with managers to implement HR initiatives designed
to improve performance
. Developed, implemented and measured short and long term goals
aligned with the business objectives
. Lead and participated in team projects that address tactical
and strategic initiatives; special projects as assigned.
These projects involved multinational and international team
members
. Managed compensation including, increases, merits
. Multinational and international experience by partnering and
working with several locations which included, Florida, Utah,
New York, New Jersey, Minnesota, Pennsylvania, Canada, UK,
India, Mauritius, and the Philippines.
05-03 Lear Corporation, Tampa, Florida (A Manufacturing Company)
03-04 HR Specialist
* HR Strategy with management
* Special Projects as assigned
* All HR monthly reports such as providing metrics, VETS, EEO,
AAP reporting
* Recruiting and selection process for associates
* Coordinated employee benefits, workers compensation, wage and
salary programs, and orientation
for all hourly associates in accordance with the labor union
contracts
* Assist in the negotiation, interpreting and administration of
labor union contracts and participate in the grievance
process and managed all employee relations issues
04-01 National Linen Service, Tampa, Florida (A Manufacturing
Company)
05-03 Human Resources Manager
* Responsible for all employee relations including
investigations
* HR Strategic partner with 5 business unit executives focusing
on the impact of initiatives for plant
* Supervise discipline efforts through coaching management, and
assist with disciplinary action
* Ensure compliance and training of federal and state laws
(EEO)
* Responsible for development of new and enhancement of
existing workplace incentives
* Coordinate employee benefits including open enrollment
* Directs and coordinated recruitment and selection process for
the entire plant, including recruiting of production
employees, engineering staff, sales and management
* Worked in several Kaizen events as well as on several Six
Sigma Projects
* Responsible for compensation including payroll, merits,
increases
* Leadership Development-Provided coaching and training to all
staff including management
* Played a key role in the decision making of the plant through
special projects and problem solving
* Worked with cross functional leaders, Unions, management and
employees to ensure the policies and regulations of the plant
are adhered to; DOT compliance
* Responsible for safety program, through consulting with
members of management and employees on issues to minimize
risks; Chairperson of the Safety Committee, and key person in
assisting the plant to pass the Audit 02/02
07-99 Customer Communication Center, Tampa, FL (A Collections, Call
Center Company)
03-01 Human Resources Coordinator, Supervisor-Quality Assurance
Department
Started with Romac International and was hired on in July 1999.
* Supervised the work activities of the 15 Quality Assurance
Coaches and Customer Complaint Representatives to ensure
quality collection methods and customer service and addressed
performance issues
* Planned, assigned and directed work to the Quality Assurance
and Customer Complaint Team, followed up on customer
complaints
* Performance Management, including track and report the
performance of the Supervisory staff (analyze and audit all
Supervisory working files to ensure adherence to guidelines
of the company and provide recommendations to improve
performance)
* Coach and train employees to effectively achieve team goals
* Developed various policies and procedures within HR and the
QA Department in alignment with Corporate initiatives
* Processed all leaves of absences including Personal, FMLA,
STD and LTD
* Counseling and coaching employees and management
* Payroll, compensation, reward and recognition
* Employee Relations
* Staffing and recruiting for call center
Education: Florida Metropolitan University
Master's Degree, Tampa, Florida
University of the Virgin Islands
Bachelor's Degree, St. Croix US Virgin Islands
ACTIVITIES: Volunteer Coordinator at Lakewood High school 2004 to 2012, VP
Employee Relations and member of Toastmasters International (2006 to 2012)
Competent Communicator, Competent Leader, Board Member of Tampa Bay Care
211 (2006 to 2013), SHRM, Ceridian Corporation Diversity Lead (2004 to
2012), Girls Inc. Volunteer (2011 to 2013)
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