Customer Service Sales
Resume:
SHANTAL ANDERSON * ** South Carondelet Street #***
Los Angeles, California 90057
S hantalAnderson@gmail.c om
Targeting Sales & Customer Service Opportunities
PROFILE
Seeking a job position in sales and customer service. My amicable personality and good attitude allow me to be
easily approachable and work in a fast paced environment. My best traits are detailed-orientation and being a
self-starter.
• Excellent use English both oral and written • Scheduling & Calendaring
• Conversational use of Japanese both oral • Meeting & Event Planning
and written • Expert in operating various processing
• Be able to work in multitasking duties software, database programs and spread-
• Meet Deadlines sheet.
EXPERIENCE
NATIONWIDE STUDENT SERVICES- NOVEMEBER 2014
Student Debt Consolidation Company
Responsible for taking inbound calls and also calling hot leads. Commission sales were based off of prospects
who were in $5,000 of federal student loan debt and qualified for the loan forgiveness program and enrolled in
the services.
E-DEGREE VIRTUAL COLLEGE PLACEMENT PROGRAM- JULY 2014
Online Virtual Company- Nationwide
Responsible for making outbound calls via the X-Lite dialer and working on the CRM system and matching appli-
cants to an on-campus or online school depending on their field of study. Program was partnered with many
trade school and online schools.
OFFICE EVENT ASSISTANT, LOS ANGELES MARCH 2013
LA AUTO SHOW- Downtown Los Angeles
Provide administrative and executive support within busy office. Manage executive team's calendar; plan client
meetings; prepare reports, assist with payroll; manage records; and administer database.
KAREN’S CLOSET- FASHION BOUTIQUE- JANUARY 2012
Women’s Fashion Clothing Store
Helped display hottest fashion trends around store mannequins. Provided customer service to customers around
the store. Helped styled customers and balance cash register towards end of the day. Open and Store closing
responsibilities.
OFFICE ASSISTANT, LOS ANGELES NOVEMBER 2011
TV ONE Network- BentOutta Shape Production Company
Responsible for processing maintenance requests for manager and supporting staff and handling daily staff
scheduling. Helped in opening the facility at the beginning of the day, prepared the conference room for daily
meetings. Have done duties such as taking phone calls, taking messages, respond to inquiries and provide
clerical and secretarial support.
APPLE CAMPUS MARKETING JANUARY 2010
Achieved a 10% sales growth on a University campus within a 1 year period. Duties encompassed the market-
ing, promotions, event planning and sales of the apple products to the entire student body, faculty and staff.
Worked closey with Apple Senior Account Executive.
EDUCATION
California State University San Bernardino Bachelor of Arts in Mass Communications, June 2010
SKILLS
Inbound calling, Outbound calling, Xlite Dialer, CRM, Microsoft Office (Word, Excel, Powerpoint, Outlook),
Adobe Suite, FileMaker Pro, Oracle, QuarkXPress, Adobe Photoshop, Internet, Email, Windows XP and Vista,
Apple Macintosh
Clerical: Typing 65 Words Per Minute, 10-Key Typing by touch, printer, fax, scanner
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