Customer Service Sales
Resume:
Sheri D. McEachern
Livonia Michigan 48154-3310
Phone: 1-734-***-****
Email: *************@*****.***
EMPLOYMENT
Sept 2013-April 2014 Minacs Worldwide Chrysler/STAR Case Closer Project Coordinator-Auburn
Hills, MI
Case Closer:
Reviewing all technical assistances cases and closing them with the appropriate resolution. Assigning the cases back
to the original TAC consultant that created the case. Developed several processes to streamline the case closing
processes.
Sept. 2011-March 2012 Bob Jeanotte Buick GMC Plymouth MI
Service Consultant
Greet Customers, building relationships, including a thorough understanding the customers’ needs. Recommended
service per GM guidelines, including the importance of using OEM parts. Following up with repairs orders and
contacting customers of any additional service, accurate quotes, and calling when vehicles are completed. Completing
GM testing with above average scores.
Aug. 2011-Sept. 2011 Classic Soft Trim
Administrative Assistant
Greet Customers, organizing pickup and delivery times with dealers. Sending invoices to HQ. Track work flow, time
sheets, and filing.
2010 Dearborn Country Club, Dearborn, MI
Snack Bar Associate- Seasonal
Short order cook, keeping stock in snack bar, keeping area clean and neat within FDA Food Industry guidelines.
2006- 2008 General Motors Dealer Business Center-Dubai, UAE
Consultant
Providing administrative support to Area Warranty Technical Managers, Area Sales Development Managers, Accessory
Development, Marketing, and Public Relations departments. Planning exhibit for the International Dubai Auto Show
Accessory Display. Assisted in power point seminar; prepared weekly and monthly reports for Directors: prepared
Dealer communication, bulletins and individual communications. Developed, administered, and rewarded Milestone for
New Vehicle Sales, as well as accessories sales throughout the region. Assisted in software /training to aftersales staff
for Global Connect- Dealer World Portal, Parts Locator, and Showroom Traffic Reporting.
2006 Nexus - Auto Port INC- Dubai, UAE
Sales Coordinator
Tracked all Dealer accessorized vehicles ordered from the US to the Middle East Region. Build packages that were
region specific, maintain dealer relations and reports, and prepare dealer . Send out communications to dealers as
necessary.
2005-2006 General Motors MEDC- LAAM Parts Warranty/ Claims Administer Jebel Ali,
UAE (Free Zone)
Independent Contractor
Reconciling, reorganizing and developing a VIP program to receive parts from the US, South Africa, Korea, to the Middle
East in a timely matter. Evaluate VIP parts and emergency customer orders, communicate resolutions back to dealers
and directors, and track information. Reviewing obsolescent parts; in SAP and Mirocat and dispose of parts as
necessary. Updated; Standard Operating Procedures for Customer Service Consultant.
1999-2005 Minacs Worldwide/ General Motors, TAC Case Closer- OnStar-XM Parts
Coordinator- Flint, MI
Case Closer:
Reviewing all technical assistances cases and closing them with the appropriate labor operation codes. Assigning the
cases back to the original TAC consultant that created the case. Developed several processes to streamline the case
closing processes.
OnStar – XM:
Ordering restricted parts for OnStar, and XM, tracked trends, weekly reports, answering the overflow calls, payroll and
backup Team Leader when necessary.
1991-1999 John Rogin Buick- Isuzu- Suzuki Inc., Livonia, MI
Service Manager, Isuzu (1999) Responsible for four technicians. Processing warranty claims, maintaining CSI,
increasing revenue for Foreign Service department. Isuzu Fleet Manager- Service Advisor (1997-1999)
Responsible for fleet vehicles for Isuzu Motors of Plymouth. Scheduling, shuttling, and billing for complete fleet. CSI
for Buick through Service Guild. 1991-1999 Warranty Administrator, Buick and Isuzu, 1996-1998 Buick Master
Service Advisor. Accounts Receivable/ Payable, and Head Cashier 1991-1994
EDUCATION-SEMINARS
GED Hazel Park Adult ED- Hazel Park, MI
Powered Puffs MoTech Automotive Education Center, Livonia, MI
Michigan State University Master Gardener Volunteer Program, Wayne, MI
Warranty Pre-Delivery Inspection Body Shop Training –Shop Link- OnStar and XM Training
General Motors, General Motors Photo Link General Motors
Isuzu, Suzuki
MS Office Lotus Notes-Outlook SAP-Intermediate Ron Kaufman
Up Your Services
Sheri D. McEachern
29182 Grove
Livonia Michigan 48154-3310
Phone: 1-734-***-****
Email: *************@*****.***
Dear
I am very interested in the customer service position you recently advertised. I believe I have the
necessary qualifications and skills to successfully fulfill your requirements.
As you review my enclosed resume you will see that I have extensive experience as a customer
service specialist in the XYZ services industry where I was responsible for tracking, monitoring,
reviewing and processing account and market related data. I have proven myself to be a
competent team player with the capacity to manage a number of diverse customer support
functions.
My job has required strong planning and organizational skills coupled with an in depth analytical
approach to problem management. I have also had the opportunity to develop strong
interpersonal communication and customer assessment skills.
My comprehensive knowledge of the specific tools, procedures and resources necessary for
successful management of a large and diverse customer base has enabled me to efficiently
implement strategies for large scale customer support and service. I am a highly motivated
employee who is passionate about providing exceptional customer service and satisfaction.
Your recent acquisition of XYZ Company has made you one of the biggest companies in this field
and I am confident that I can make a positive contribution to your team. I would welcome the
opportunity to meet with you for an in depth discussion and am available for an interview at your
earliest convenience. Please contact me via phone or email to arrange a time and date for us to
meet.
Thank you for your time and consideration and I look forward to speaking with you soon.
Sincerely
Enclosure
Contact this candidate