Customer Service Assistant
Resume:
Mathew Wrigley
Address: *** ******* ****** ****, *******, Ontario, M4M 1Y9
Contact Number: 416-***-****
Email: *********@*****.***
Driving Licence: Full Clean UK
Summary
I am a British Citizen who has recently moved to Toronto for a year on a Working Visa. One of my
most proud achievements prior to my adventure to this Country was graduating in Computer Games
Design with an Upper Second Bachelor’s Degree in Art from the University of Huddersfield. I have a
vast range of customer service experience, from serving customers to stock replenishment.
Academic
Huddersfield University Blackpool Sixth Form
Computer Games Design GCSEs Resits
(September 2006 – July 2009)
(September 2009 – June 2013)
Bachelors of Arts with Honours 2.1 Two GCSEs A - C (Including English)
Blackpool Sixth Form Highfield High School
BTEC ICT GCSEs
(September 2001 – July 2006)
(September 2007 – July 2009)
Distinction, Distinction 3 GCSEs A - C (Including Maths)
Key Skills
Communication Skills - I find that listening is one of the core values that must be attained before
an individual can use communication skills in a presentable manner. One must withhold appropriate
eye contact and use polite language towards patrons, which is a trait that family and friends usually
praise myself on applying.
Time Management - The most proficient way to manage time throughout the day is to plan a set of
goals accordingly. After placing a collection of tasks into a list, some form of a priority mechanic is
needed. Personally I use the Moscow method to help compile tasks into sections of importance.
Goal Orientation - Within a working environment, or on a day to day basis, it is promising to regard
ones primary aims and set out a collection of goals. I find that using such techniques helps improvmy
overall focus and motivation.
Work Ethic - Work ethic is a belief into the moral benefit of work and the ability for such to enhance
ones character. My personal work ethic consists of reliability, as I consistently feel that I should do
my part within a team.
Willingness to Learn - One of the core reasons I studied at University was for the desire of knowl-
edge. I have a high autonomy and wish to further educate myself within customer service.
Experience
Wildly Delicious Foods (Canada) to the general public through a polite and
Retail Assistant professional manner. We sold such products
throughout the UK’s premier shopping Centres
(5th November 2014 - Present)
and supermarket environments.
On a day to day basis I begin by setting up the
B&M Bargins (England)
bar that offers samples of the different sauc-
Shop Floor Staff
es and Jams to the customers. I also have to
balance keeping the shelves stocked, serving (15th October 2013 - 16th December 2013)
customers and keeping the store clean, all
within a busy environment. My personal tasks were to bring crates down from
the warehouse and replenish stock throughout the
iSoftStone (England) store. Other jobs consisted of keeping the shop
Wordtranscriber floor clean and assisting customers.
(04th April 2014 - 30th September 2014)
Butterfly Group (England)
Volunteer Retail Assistant
On a freelance basis I am usually issued a set
of tasks which consist of 1000 audio record- (20th June 2012 – 12th September 2012)
ings. My role is to listen to each recording and
write up any dialogue. I must also attach a Day to day roles would consist of serving
list of tags that are relevant to each recording customers politely, while making sure stock was
such as background noise or foreign brought down to fill up shelves, and additionally
language. keeping the shop floor in a clean manner. It was
All work is given to me with a set deadline, an interesting opportunity as it gave me insight
however I am able to work on all tasks freely into individuals who have to live with auto
within such deadlines. immunity illnesses.
Euro Car Parts (England) John Paul Productions (England)
Warehouse staff Administration
(22nd May 2014 - 22th August 2014) (3rd October 2011 – 5th February 2012)
All My day to day job roles consisted of Duties consisted of handling customer calls with a
picking stock off of shelves and delivering polite manner and processing any queries and/or
such products to the drivers for delivery to orders that the individual may desire to purchase.
consumers. I was also tasked with keeping Such administration roles such as replying to
the warehouse tidy and making sure all stock emails and managing current stock would
goes away in its specific position. sometimes fall under my responsibilities as well.
Our Local Heroes (England)
Volounteer Customer Assistant
(20th January 2013 - 13th March 2014)
My main role was to sell charity merchandise
Additional Information
Team Choking Hazard Games Republic Rewards
Myself and a group of friends within University The team game Toy Destroy was displayed at the
worked together to develop a game known as Toy regional networking event and managed to win
Destroy, which will be distributed on the Apple three awards from respected games companies
IOS store in the near future. The Four Door Lemon, Just Add Water and The
Blast Furnace.
First place for Game Art
Third Place for Game Technology
Third Place for Teamwork
Reference
Tina Lukacs Paul Matthews
Butterfly Group Our Local Heroes
4 Deansgate, Blackpool 22 Whitegate Drive, Blackpool
FY1 1BN FY3 9AQ
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