Maintenance Customer
Resume:
Brandon J. Kountz
Terrell, TX 75161 ******.*******@*****.***
PROFILE
~ More Than 20 Years of Equipment Engineering Experience ~
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Technically proficient equipment maintenance professional with extensive
repair and calibration experience involving sensitive and fine-tuned
equipment. Versed in reading and interpreting documents that include safety
rules, operating and maintenance instructions, and procedure manuals.
Strong combination of applications/equipment knowledge with proven
leadership and motivational skills. A demonstrated talent for analyzing
technical problems, developing and simplifying procedures, and finding
innovative solutions.
Key Proficiencies
Equipment Calibration ISO 9001 Standards Equipment Repair
Vendor Training Equipment System Commissioning
Assembly/Rollout
Water Treatment Process Improvement Cleanroom
Field Service Facility Maintenance Environments
Component Level
Repair
PROFESSIONAL EXPERIENCE
Domino Amjet-NA - Gurnee, Illinois
Field Service Engineer Dec. 2012 - Present
Field Service Engineer for a manufacturer of total coding and printing
technologies that installed, repaired and maintained ink and laser
printing solutions for various applications from food and beverage to
pharmaceutical.
. Provided onsite technical training on operation, repair and
maintenance of Domino products.
. Diagnosed troubleshot and repaired system problems at customer sites.
. Carried out preventative maintenance service to maximize uptime in
line with customer production schedules and equipment specifications.
. Provided telephone technical support including rotational after-hours,
weekends and holidays on call.
. Displayed total account management by focusing on what needs to be
done and taking the appropriate action.
. Initiated proactive action on behalf of the customer.
. Provided closed loop feedback on all escalated customer actions.
. Developed customer relationships that bred loyalty.
. Actively engaged other areas of the business when opportunities exist.
MicroProbe Inc. - San Jose, CA
Field Service and Applications Engineering III Dec. 2010 - Oct2012
On site specialist at Texas Instruments responsible for technical
assistance, troubleshooting and repair of cantilever and vertical probe
cards used to test and analyze semiconductor materials.
. Expedited repair capabilities at the customer site by modifying and
repairing probe card issues to reduce turnaround time and limit
testing downtime.
. Diagnosed and rectified application and design issues on existing and
developmental cards and platforms.
. Diagnosed and provided feedback to the customer on issues with recipes
or methodology that could be contributing factors affecting quality of
product or lifetime of probe cards.
. Monitored customer queue and production planning to assure all
MicroProbe cards were available on demand and implemented courses of
action to limit unavailability.
. Presented cost saving methods with and process reviews as needed with
tested and documented data for review.
. Assisted research and development and data mined resources to present
matrices for new components and materials to build future customer
designs and optimize current ones.
. Presented sales feedback on opportunities and that could contribute to
customer quality and satisfaction.
. Traveled to other customer sites as required to assist in development
and installation of new probe card technology and help resolve issues
that may arise.
. Presented orientations on use and maintenance as well as technical
expertise and product training to engineering groups for Texas
Instruments, Intel and Samsung.
Particle Measuring Systems - Boulder, CO
Field Service Calibration Technician Dec. 2007 - Apr. 2010
Resolve calibration and technical equipment failure issues for a
manufacturer and distributor of laser particle counters as a member of
the Particle Measuring Systems Team working as an on-site contractor to
Air Products. Performed maintenance, annual / semi-annual calibrations
and emergency particle counter maintenance for chemical, gas and
pharmaceutical manufacturers. Conducted periodic calibration validations
and tracked calibration schedules. Expedite delivery and maintenance of
instruments, tool and parts for each site as per ISO 9001 standards for
both companies.
. Designated as sole technician accountable for maintaining, sustaining
and calibrating volumetric and insitu laser particle counters for Air
Products Dallas, Easton, PA, Milan, Italy, Pueblo, CO and Pyongtaek,
South Korea.
. Contributed to the development and modification of field policies and
procedures and response flow checklists related to particle counting.
. Maintain instrumentation and calibration workshops for each site;
provide training on maintenance of spare parts inventories.
. Contribute as a member of all management, organizational, engineering
and safety meetings on a bi-weekly basis for both companies.
Texas Instruments - Dallas, TX
Equipment Engineering May 2000 - Nov. 2006
Maintained, sustained and calibrated assembly, test, metrology and
photolithography equipment for a commercial marketer of semiconductor and
computer technology. Performed equipment repairs and preventative
maintenance, along with modifications for test, probe and metrology
tools. Trained vendors in critical manufacturing tooling. Directed
engagements in process and tool metrics. Worked with assembly equipment
and rollout of necessary strategies to ensure meeting of production
needs. Supported customized down tools. Used electronics electro-
mechanical devices, mechanical operations pneumatics, hydraulic systems
and computers. Interfaced with the Manufacturing Planning and Development
Teams. Worked in special cleanroom environments.
. Provided creative solutions for hard-down equipment events; drove
sustaining improvement actions relative to equipment induced
excursions and met equipment performance metrics.
. Assisted engineering personnel with continuous improvements by
providing creative solutions to complex issues.
. Delivered continuous improvements in equipment performance, along with
decreasing levels of defect density (DD).
. Worked with leading edge MEMS device and next generation assembly /
test equipment, along with test / probe related equipment and vendors
that included LTX, Teradyne, HP and Keithley, HF, HFI, S600 and Flex.
MEMC, Incorporated - Sherman, TX
Facilities Engineering Jul. 1996 - May 2000
Performed monitoring, maintenance and diagnosis using PID and PLC control
systems of industrial and plant operating equipment for a semiconductor
wafer manufacturer. Executed standard and preventive maintenance on
systems used to support semiconductor wafer-making processes. Closely
monitored all fire and life safety and manufacturing systems, which
included environmental control, air supply, water supply, chillers, hot
water boilers, house vacuum, process vacuum, exhaust systems, waste water
systems, electrical distribution systems and HVAC units. Performed
general building maintenance. Maintained and monitored D.I. high purity
and ultrapure water systems. Controlled and maintained cleanroom
environments.
. Controlled chemical distribution and maintenance on all applicable
water, waste water and exhaust systems for proper corrosion control
and adherence to pH and water quality requirements set by the city and
the EPA.
. Ran water quality tests nightly to ensure water quality of each type
met its appropriate levels and did not exceed contamination
boundaries; took appropriate actions to remedy situations.
. Monitored and controlled all building process and life safety systems
via SCADA monitoring and PLC control systems.
United States Marine Corps - Various Duty Stations Worldwide
Avionics Technician Jul. 1990 - Apr. 1996
Managed 20 personnel while working as an intermediate level technician on
A6, EA6B, and AV8B aircraft radar, flight control, mission recorder and
electronic counter measure equipment for the Navy and Marine Corps.
Maintained, tested, and repaired electrical equipment at the component
level. Used hardware test strategies, fault isolation and automated test
platforms. Worked with various test equipment that included
oscilloscopes, digital multimeters, counter timers, and frequency
generators. Performed components soldering welding. Utilized electronic
schematics, block diagrams, and other technical data. Identified and
remedied electronic component corrosion and deterioration.
. Possessed secret and confidential security clearances for working on
electrical systems and with technical publications vital to national
security.
. Oversaw the work centers' safety program:
o Monitored and reported work center state of safety and took
appropriate action to address unsafe working conditions.
o Delivered lectures to all work center personnel on a monthly basis
to maintain safety awareness. Ensured proper signage and equipment
in hazardous work areas.
. Managed the work centers' energy conservation programs; supported and
implemented energy conservation goals established by senior
leadership.
o Ensured performance of all energy conservation measures; reported
violations.
. Delivered lectures and hands-on training on the following:
o Radar and flight electrical systems to Naval and Marine Corps
personnel.
o Repair and servicing of HVAC and CFC/HCFC recovery units.
EDUCATION / TRAINING
. Southeastern Oklahoma State University---August 1996 - May 2001
Bachelors of Science in Health and Physical Education
GPA---3.51 cum laude
. Bonham High School---August 1985 - May 1989
High School Diploma
GPA---3.8 honors
. Navy School of Electronics/ Navy "Advanced" School (radar/flight
controls, FLIR, ECM November 1990-April 1992
SCBA Training ( Confined Space Training ( EPA Certification Program (
Techniques of Instruction ( Texas Engineering Extension Service
Certification Programs
LICENSES
. Environmental Protection Agency - Universal License for handling and
disposing of type I, II, III refrigerants.
. HAZWOPER and HAZCOM Certified
SOFTWARE SKILLS
Extensive Computer Training in Multiple Areas including SQL, Microsoft
.Net, HTML, Visual Basic, Java, A+, Net +, and Microsoft Office Specialist
FOOD SERVICE
. Kraft Foods- Jun '07 to Dec '07- Ammonia refrigeration and facilities
maintenance
. Russell Stover- Jun '10 to Dec '10- Industrial controls technician
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