Customer Service Project Manager
Resume:
Vernon Baluyut
******.*******@*****.***
Bronx, New York, 10464
WORK EXPERIENCE
CIBT Visas and Passports, New York, New York 02/14 – Present
Quality Control Specialist
Assess visa and passport applications based on requirements and preferences from their
•
respective consulates.
Establish and maintain superb customer service relations with a wide variety of clients,
•
providing them any, and all, necessary information pertaining to their service request.
• Communicate with clients using 2 points of contact addressing any issues pertaining to their order.
• Verify visa type and validity for every visa requested.
• Responsible for updating passport pick up, drop off, and shipping manifests daily.
Ship all completed visas and original documents back to clients.
•
• Bill clients and close out completed orders.
• Perform follow ups with missing/declined payments and conflicts with shipping addresses.
• Maintain office wide customer service email account.
Casa Oliveira Wine and Liquor, New York, New York 01/12 – 12/13
Assistant Manager
• Maintain extensive knowledge on current inventory of over 150 wines, in order to easily assist
customers in their selection process.
• Monitor customer purchases and discuss new products with vendors, to make accurate and profitable
recommendations for new stock items to higher management.
• Responsible for both store registers, making deposits, and counting money, in a fast paced and
demanding environment
• Required to memorize shop merchandise, as well as background information of those supplies, and
identify any items that need to be restocked.
• Assist with vendor communications and relationships, ensuring proper communications on any new or
special products, proper order placements, and resolutions resulting from defective or damaged goods.
Custom Furniture Installations, Bronx, New York 04/10-12/11
Assistant Foreman
Handled the pickup and delivery of high-end, custom furniture.
•
Project manager on special deliveries, managing 2-3 co-workers, ensuring efficient and timely
•
service.
Maintain extensive knowledge on general client base, as well as returning customers, providing
•
personalized service based on preferences, wants, and needs.
Institutional Investors, New York, New York 9/10-11/10
Data Entry
• Assisted in updating the corporation’s back end system.
• Verified correct transfer of customer account information to the new system.
• Highlighted and updated any discrepancies of customer information.
Morris Yacht and Beach Club, Bronx, New York 03/07 – 10/11
Launch Operator
Promoted to head launch operator in 2010, where I was directly in charge of five other
•
employees, all scheduling, and resolving any conflicts that arose.
Responsible for driving members to and from land to their boats, as well as monitoring those
•
boats at all hours (24 hour service).
Developed extensive customer relationship skills with over 100 yacht club members.
•
Maintained the appearance of the waterfront, including the launch boats, docks, and grounds.
•
Worked in emergency situations: foul weather, vessel breakdowns, and vessels adrift.
•
Responsible for the ice inventory including sales, ordering, and stocking.
•
EDUCATION
CUNY Baruch, New York, New York
Bachelor’s in Business Administration
Major: Marketing and Advertising; Minor: Graphic Design (Concentrations in web design,
illustration, topography, and design layout)
Brooklyn Technical High School, Brooklyn, New York September 2002 to June 2006
Major: Architecture
Worked with a group of students to build 2 story internal house at school.
Computer Skills
Graphic Design Programs: InDesign, Illustrator, Photoshop
Web Design: Dreamweaver
Microsoft Office: Excel, Word, PowerPoint, Outlook
Contact this candidate