Customer Service Representative

Leah Marie Peczynski

*** ********* *****, ************, ** 30215

810-***-**** • *.*********@*****.***

OBJECTIVE

To obtain a position that will allow me to use my management skills and customer service experience in order to provide a

more positive experience for colleagues and clients alike.

EDUCATION

Saginaw Valley State University, Saginaw, MI

SKILLS

Technical: Microsoft Office Suite, InDesign, DayForce, Mastermind, Adobe Photoshop, Adobe Illustrator

Non-Technical: Client Interaction, Data entry, Organization, Scheduling, Bookkeeping

EMPLOYMENT HISTORY

May 2012 – Present

World Class Taekwondo (Fayetteville, GA)

Manager

First point of contact for all new inquiries establishing positive client relationship.

Ensure proper daily operations by maintaining office systems and supervising staff.

Scheduled and confirmed all daily appointments and meetings.

Data entry for contracts and sales into the database system.

Maintained proper policies and procedures for filing, record maintenance, scheduling and expense reports.

Responsible for inventory management to ensure proper availability for customers.

Handled accounts receivable and payable.

Projected month to month sales and losses.

Presented and sold contracts advising on current and future responsibilities.

March 2007 – Present

Aeropostale (Morrow, GA & Birchrun, MI)

Customer Service Representative, Sales Associate, Case Wrap Specialist

Works with managers/key holders to train and manage cashiers during seasonal/high volume periods .

Provides exemplary customer service through “Give 10” measures.

Watches and recognizes security risks/thefts and know how to prevent such situations .

Maintains quality control/satisfaction records of sales and segments at cash wrap station .

Assist management with the execution of floor sets, inventories, and merchandise recovery.

VJP Marketing & Communications (Atlanta, GA) November 2011- July 2012

Brand Ambassador Lead – Western Union (WU)

Trained Brand Ambassadors to for promotions and utilized them to the best of their abilities in the marke tplace

to ensure goals were met.

Directly interacts with consumers and provided information regarding products and/or services offered by W U

during promotion.

Generated sales opportunities and built consumer preference for using WU over its competitors.

Merchandised and answered questions for the purpose of generating public interest for WU .

Provided feedback on consumer reactions as well as customer concerns/complaints.

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