Customer Service Quality Assurance

Maryalyssa P. Jenkins

***** ****** **** **.

Humble, TX 77346

(832) 208 - 4019

**********@*****.***

Skills and Qualities

Organized, detail-oriented, professional, honest, reliable

Able to communicate, work in teams or independently

Proficient in Microsoft Office Programs (Word, Excel, PowerPoint), ten key

by touch

Able to adapt to fast-paced environments, multi-task, prioritize

Objective

Obtain a position at an established organization where I can maximize my

customer service and quality assurance skills, utilize my training

experience, and ability to work well with people.

Certifications

OSHA 2010

HIPAA 2010

CPR 2011-2013

Education

Remington College - Medical Billing and Coding Program December 2010

Humble High School - Texas Courses May 2005

Employment Experience

The UPS Store, Lead Cashier/Trainer

June 2013 to present

< Greet guests and perform world class customer service

< Provide print, shipping, mailbox and packing services

< Handle all monetary transactions, including nightly deposits

< Perform general duties operating office equipment

Target, Guest Service Team Lead

May 2012 to June 2013

< Greet guests and answer phones

< Provide personal assistance to guest

< Provide cashier assistance

< Manage the front end (Cashier and Guest Services)

Health Help, LLC, Program Support Specialist

March 2011 - September 2011 (Temporary Assignment)

< Displayed excellent customer service to all providers with

authorization requests

< Manually entered RadSite Assessments for imaging providers

< Responsible for knowing all client account information

< Created, edited, and completed RadSite online enrollments tasks to

utilize Health Help products

< Collected and entered clinical information to assist doctors' offices

and facilities with obtaining authorizations and referrals for

radiological procedures

< Answered phones, faxes via email/fax machine

Wal-Mart, Cashier

August 2009 - March 2010

< Greeted customers

< Provided personal assistance to customers

< Provided cashier assistance with a smile

Target, Guest Service Team Lead

November 2006 - June 2008

< Greeted guest and answered phones

< Provided personal assistance to guest

< Provided cashier assistance

< Managed Cashiers and Guest Service

Iron Mountain, Data Entry Clerk

June 2005 - September 2005 (Temporary Assignment)

< Entered medical records into a data base

< Filed medical records

< Answered phones and faxed documents

< Inventoried documents

*Salary requirements at the minimum are between $11-$12

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