Administrative Assistant Customer Service

Rebecca K. Byeseda

**** ****** *****, #50-512-***-****

Houston, Texas 77057 ********@*****.***

EDUCATION

College-level Coursework, 1980, 2000

Houston Community College; Tulsa Junior College

Central High School, Tulsa, Oklahoma, 1968-1972

High School Diploma

Computer Skills

Microsoft Office, Excel, and Outlook; Surepower insurance database software;

Avimark veterinary office software, TAM insurance software

Professional EXPERIENCE

Agency Yu Insurance Company, Houston, Texas, 2014-Present

Administrative Assistant

This is a part-time position working 20-25 hours per week. I am

responsible for answering phones, remittance, electronic filing, obtaining

Flood/C.L.U.E reports, and maintaining the office. I also electronically

file from home.

Mr. Seth and Dr. Sarah Miller, Bellaire, Texas, 2012-2014

Nanny for infant boy, from age 4 months - 18 months

Work 40-60 hours per week caring for and meeting all daily needs of a toddler;

provide a nurturing, safe, stimulating, and educational environment. Pick up from

school, drive him throughout the city, and participate with him in various

activities. I am entrusted to use their credit cards and handle their cash when I

run errands for them.

Crossing Animal Clinic, Austin, Texas, 2008-2012

Receptionist/Administrative Assistant

Responsible for customer service/client relations; scheduled appointments and

managed calendar; managed and answered heavy phone call load; assisted two

veterinarians and their technicians; dispensed medications; maintained inventory

and orders; responsible for weekly vaccine reminders; closed office every day;

handled bank deposits and client payments; assisted with chart filing and office

organization.

Zephyr Insurance Company, Honolulu, Hawaii, 2003-2007

Receptionist/Administrative Assistant

Opened office daily; listed and tabulated all accounts receivables daily; mastered

industry-specific operating system and software; answered telephone in high call

volume environment; addressed concerns and assuaged clients during demanding and

stressful circumstances; interpreted policies and answered questions from clients,

agents, and mortgage companies; updated policies; assembled corporate documents for

board of directors meetings; sorted and distributed incoming mail.

Sole-Proprietor, Massage for All Ages, Honolulu, Hawaii, 1999-2012

Massage Therapist

Own massage therapy businesses in Hawaii and Texas; licensed to practice massage

therapy nationally, requiring continuing education and active practice; licensure

education included college coursework in anatomy and physiology, pre- and perinatal

health, business practices, and professional ethics.

Hamilton Junior High School, Houston, Texas, 1998-1999

Teacher Assistant, Special Education

Instructed students in special education classroom; provided individual

attention; implemented behavior modification techniques; attended to

physical needs of students with disabilities; provided clerical support

to teacher and administration; communicated student academic and

behavioral progress with parents.

United World College, Singapore, 1995-1996

Classroom Assistant

Accompanied a dyslexic middle school student in the classroom; attended

classes and assisted the student with all assignments requiring reading

and writing; balanced this role by encouraging his autonomy, self-

confidence, and self-reliance.

Thornton Junior High, Houston, Texas, 1993-1994

Administrative Assistant

Provided assistant principals and counselors with general administrative

support; managed and directed students in the assistant principal and

counselor offices; communicated with parents; organized school-wide

United Way fundraising campaign and represented the school at the

district level.

Horne Elementary, Houston, Texas, 1992-1993

Administrative Assistant

Processed and distributed school-wide report cards; created intra-school

bulletin for staff and administration; administered placement exams to

incoming students.

Matzke Elementary, Houston, Texas, 1990-1992

Teacher Assistant, Special Education

Instructed students in special education classroom; provided individual

attention to students with disabilities; communicated student academic

and behavioral progress with parents; provided sole support to a

particular student with cerebral palsy, attending to all physical,

mental, and instructional needs

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