Customer Service Sales

Karen M. Mendoza

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**** *******, ******* ** *****

Cell: 832-***-**** : ******@*****.***

Core Qualifications

( Customer satisfaction ( Problem solver

( Multi-tasking management ( Great listener

( Product handling ( Leader

( Money handling ( Bilingual

( Computer proficient ( File/records maintenance

Experience

Legal Assistant

February 2014 - Present

John K. Zaid & Associates Law Firm

A day in the law firm consists of a lot of what we call follow-ups. We use

Outlook's calendar to help us keep track of the client's case- if it's

requesting medicals or calling an insurance company to determine liability.

Because this is a Bodily Injury law firm, our main purpose is to help the

client get better and keep them satisfied. Our daily tasks include

inputting information in De Novo (a law firm system that helps us keep

track of the client's case), answering a very busy phone line and emailing

the attorneys about what that call was about, setting up our clients with

medical providers (chiro's, ortho's, pain specialists, etc), following up

with adjusters to expedite the determining liability process so we can set

our clients up, requesting medicals - hospital medical bills and records or

from any other facility that the client attended after getting into the

accident, obtaining accident reports, preparing reduction requests after we

receive the medical provider's bills and we want to reduce the amounts to

get more money into our client's pocket, and finally preparing demands to

send to the insurance company after gathering all paperwork needed proving

the insurance company that our client was in a serious accident because of

their insured. All of this, plus all the mail we get that we have to scan

and save into their appropriate folders. If it wasn't for Microsoft Outlook

and its extremely helpful calendar, I honestly doubt I would be currently

employed. There is just so much we have to keep up with on the daily, but I

don't mind it because I work best in fast-paced environments.

Sales Agent

April 2013 to August 2013

Freeway Insurance --- Houston, TX

As a sales agent for this insurance company, I had various responsibilities

which included answering phone calls, greeting and taking care of the

customer, selling the product and making sure the customer left satisfied.

From these responsibilities, I acquired outstanding customer service

skills, skills that soon placed me on the top selling agents chart of the

company.

Sales Agent

Oct 2011 to April 2013

Pronto Insurance --- Houston, TX

My responsibilities at this job mirrored the job description above, with

the exclusion of an extra requirement; marketing. The company prepared us

with marketing supplies such as flyers, pens, calendars, and other

marketing "tools" so that we could engage and intrigue the customers into

successfully purchasing the product, thus, expanding our clientele.

Education

High School Diploma: Student, 2010

Eastwood Academy Charter High School --- Houston, TX, USA

I successfully graduated with a 3.2 GPA.

Basics

Houston Community College - Southeast Campus - Houston, TX USA

I re-enrolled in school Spring 2014 and I am currently in the process of

finishing off my basics.

Basics

University of Houston- Downtown --- Houston, TX, USA

I started off attending UH-D for the 2010 fall after graduating from high

school. I was struggling financially so I decided to start working to

gather some money so I ended up taking more time off from school that I

expected until I enrolled at HCC Southeast.

References

Jasmine Bean

Freeway Insurance

Agency Manager

Cell: 281-***-****

Jocelyn Avila

Pronto Insurance

Agency Manager

Cell: 832-***-****

Orlin Corado

Pronto Insurance

Sales Agent

Cell: 832-***-****

Contact this candidate