Customer Service Representative

SERGIO MOLINA

North Hills, CA *****, PHONE: 818-***-****, EMAIL: ******.*.******@******.***

EXECUTIVE SUMMARY

Extensive operations and management experience over fifteen years of post-production work, most recently as a

Foreman.

SUMMARY of QUALIFICATIONS

• Coordinated laboratory workflow with all departments in order to ensure fulfillment of daily turnaround

requirements for customers.

• Established new customer accounts and pricing structures for individual productions.

• Updated, maintained and managed computer tracking processes for daily workflow.

• Data entry, which included creating and updating reports and spreadsheets after collecting data from various

sources.

• Maintenance & Mechanical experience.

EXPERIENCE

Deluxe Laboratories

1377 N. Serrano Ave.

Hollywood, CA 90027

Customer Service Representative April, 1999 – June 2014

• Directed and managed reporting of delivery

documents, new and revised client

specifications, approval dates, revenue and

labor estimates and studio accounts.

• Provided daily contact with clients as

developments mandated.

• Created and maintained back-up files for

client archives.

• Served as primary contact between the

company, the major studios, and its Latin

American laboratories and studios.

• Shift-boss and fill-in Foreman for Shipping

& Receiving department. Maintained day-to-

day communication with major studios in order

to ensure timely shipments & pick-ups.

Negative Assembly June, 1997 – April,

1999

• Assisted editors and negative cutters in

assembling work prints and original cut

negative.

• Worked in the make-up and breakdown of

dailies, as well as in both the preparation for

tape development and print.

• Handled the make-up of inter-negatives

and soundtracks and the make-up of both

negative and positive titles.

• Canned and prepared inter-positives.

• Maintained and repaired negative assembly

machinery.

EDUCATION

1993-1995

Los Angeles Valley College

Major – Liberal Studies

ADDITIONAL SKILLS

• Bilingual – fluent in Spanish.

• Proficient in Microsoft Office, Word, Excel with additional inventory, Internet, order

processing and database software.

• Highly motivated, organized and detail oriented, diligent and hard-working, demonstrates

initiative and leadership.

Contact this candidate