Customer Service Sales

OBJECTIVE

To obtain a challenging role that compliments my skill set and allows for

further growth and development in my career.

PROFILE

. Successfully completed a diploma in Business-Administration Finance

from Algonquin College

. More than six years of experience working directly with financial

markets and its related products and services

. Proficient in communication, both orally and written, with a

demographically diverse set of individuals and groups

. Ability to provide day-to-day support using different information

systems

. Effective organizational skill demonstrated by balancing and

prioritizing multiple work tasks within a demanding, fast paced

environment

. Extensive background in grasping complex issues quickly and generating

prompt and sound related responses.

. Proficient in various software programs including Microsoft Word,

Microsoft Excel, Outlook and Thomson One

WORK EXPERIENCE

TD Direct Investing, Ottawa, ON

Investment Representative

2006-2013

Achievements

. Consistently in the top quartile for the lowest "client escalation"

rate

. Achieved perfect accuracy for trading in the three most recent years

with "zero" errors committed working under strict company and industry

rules

. Exceeded all sales targets during tenure. Surpassed most recent

fiscal year sales target by 15 percent

. Elected by colleagues to represent them for the EEC (Employee

Experience Committee) for the maximum number of terms allowed

. Selected by management to help lead, design and implement multiple

sales campaigns for fellow employees which helped increase sales

numbers to record levels

. Chosen by management to educate peers on a new customer service

measurement system known as the "Client Experience Index" and to

develop tactics the office used which achieved the highest scores as a

whole across all comparative offices

Responsibilities

. Provided clients with timely and accurate order execution in the

financial markets for investment securities that included stocks,

options, mutual funds and fixed income products

. Assisted clients with the maintenance of their accounts, listened to

client issues and generated solutions, communicated market news and

proactively improved client relationships by showcasing products and

services to meet their needs

. Regularly collaborated with employees to collectively improve the

overall performance of the company

EDUCATION

Business-Administration Finance Diploma

Algonquin College, Ottawa, ON

2006

Advocis Certified Financial Planning Education Program Certificate

Algonquin College/Advocis, Ottawa, ON

2006

LICENSES, ACCREDATIONS AND CERTIFICATIONS

. Canadian Securities Course (CSC)

. Conduct and Practices Handbook Course (CPH)

. Derivatives Fundamental Course (DFC)

. Options Licensing Course (OLC)

. Technical Analysis Course(TAC)

COMMUNITY INVOLVEMENT

. Made personal commitment to donate 100 volunteer hours for non-profit

organizations associated with "Timeraiser" between the period of

November 23, 2013 and November 23, 2014

. Volunteer with Strathcona Heights Homework Club

. Volunteer coach for Gloucester Wolverines bantam boys basketball team

for the year 2011-2012

. Member of Coaches Association of Canada

. Participant in Ottawa Carleton Soccer League

References available upon request

Contact this candidate