Customer Service Supply Chain

XIAOPIN (SHALLY) GU

*** ****************** **, **.*****, MO, 63130

phone: 314-***-**** email: *****@*****.***

EDUCATION

WASHINGTON UNIVERSITY, OLIN BUSINESS SCHOOL, ST. LOUIS, MO December 2014

Master of Science in Supply Chain Management

GPA: 3.77/4.0

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DALIAN MARITIME UNIVERSITY, DALIAN, CHINA September 2009-June 2013

Bachelor of Science In Logistics Engineering (System Engineering)

GPA: 3.78/4.0

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National Scholarship

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Published “The Application of Interest Rate Swap in Ship Financing Risk Management,” World Shipping, Vol. 35, Issue 206

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(Aug. 2012) 4th Author

Bachelor of Law

Published “The Analysis on the Rationality and Legitimacy of Supermarket Slotting Allowance,” Manager’s Journal, Issue 4

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(2012) lead Author

EXPERIENCE

DAIRY FARMERS OF AMERICA, Kansas City, MO May 2014-August 2014

Supply Chain Intern

Created KPI measurements for supply chain export team, and generated KPI report once a week for director to review

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Created Weekly meeting format for Export Group, and trained people how to use it from SAP perspective

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Trained people how to use tailored SAP module of CSR Dashboard to enter freight accruals, change CSR code, and update

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customers assigned CSRs

EDWARD JONES (PRACTICUM), St. Louis, MO Octobe r 2013-December 2013

Student Consultant

Generated recommendations based on data analysis to improve Financial Advisors’ performance and “On-Boarding”

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process efficiency

Increased efficiency by minimizing the number of documents each customer is required to fill in by bundling

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YANTIAN INTERNATIONAL CONTAINER TERMINALS, Shenzhen, China July 2012-August 2012

Summer Intern Operation Department

Worked and studied at the largest deep-water container terminal in China, and owned by Hutchison Whampoa

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Conducted a comparative analysis of the three largest ship routes and ships (>6000teu) containers’ layouts to find the

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optimal container arrangement

Redesigned the sequence of loading containers to the container ships by using the "Pareto Principle"

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COSCO LOGISTICS, Dalian, China August 2012- September 2012

Products Logistics Division North East Region Intern

Analyzed the SANYON project’s data for two factories to track the costs and profits of the project

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Arranged inland and marine transportation, warehousing for multiple cargo owners by FOCUS system

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Successfully generated meticulous “ Bill Of Landing” for shipments

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ACTIVITIES

Won No. 1 in Professional Communication Forum competition at Washington University in St. Louis

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Taught English and Guzheng (Chinese Zither) to children of prisoners at Dalian Yihong School

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One of 15 finalists in “Google Public Creative Competition” in China

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Vice President of Chinese Instruments Club

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SKILLS

Computer: SAP; Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Project, Visio; AMPL

Languages: Native Mandarin speaker, Fluent in English

Instrument: Guzheng (Chinese Guitar), Performance level

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