Customer Service Representative
Resume:
Traci Robertson
Apt. #****
Mesa, AZ 85204
E mail: *************@*****.***
Objective: Position that utilizes my work experience and talents and where I can add value
to a company or entity on a daily basis.
Work Experience:
CIRCLE K STORES Mesa, AZ March 20, 2014 to PRESENT
Customer Service Representative – Cashier duties, inventory, heavy customer service.
DESERT SOUNDS AUDIOLOGY, Mesa, AZ October 30, 2012 to December 19, 2013
Practice Development Manager:
Responsible for the referrals coming into to the practice from physicians, hospitals,
senior care facilities for hearing tests/hearing aids. Met or exceeded goals monthly;
resulting in increased sales and revenue. Liaison and public contact in service
organizations, public meetings and seminars to bring traffic into the practice.
FREELACE EDITORIAL WRITER: August 21, 2012 to October 30, 2012
FLAGSTAFF SHELTER SERVICES, Flagstaff, AZ
Development Coordinator December 17, 2011 to August 20, 2012.
Responsible for raising $1.25 plus million for a capital campaign for a homeless
shelter located in Northern Arizona. Strategic partnerships created with private
donors, businesses, foundations and corporations to create the revenue needed to
pay for a new facility. Created marketing strategy and tactics and implemented it.
Multiple donor meetings and presentations executed. Utilized political connections
to assist in obtaining CDBG funds and other subsidy from County, City, State and
Federal resources. Constant public contact and public relations efforts daily.
SELF EMPLOYED April 2009 to December 15, 2011 – Freelance editorial writer.
THE HEARING PROFESSIONALS, INC., Flagstaff, AZ
Marketing, Advertising and Business Manager December 2005 to April 17, 2009
Write, plan and execute all advertising including print, television, radio, direct mail
and sales related materials. Responsible for more than doubling owner’s gross
annual income over a two year period. Responsible for collections and tracking of
profit margins. Designed and wrote brochure and other in house collateral
materials. Identified, hired and trained office staff. Recruited and hired
Audiologist. Performed patient scheduling, data entry into patient files, heavy
customer service and telephone duties.
ROBERTSON CHIROPRACTIC CLINIC
Co Owner (with ex spouse) March 2003 to May 2010
Co owner of Chiropractic clinic on the Navajo Indian Reservation. Ex Spouse is
Chiropractic Physician and I executed all the billing from home during first year of
start up, identified, hired and trained internal staff. Designed, planned and
executed all advertising and marketing for clinic. Ex Spouse runs business hands
on with one other doctor and four employees on the Reservation. Input of growth
and business building as well as marketing strategies as needed. Business interest
sold due to divorce decree.
NORTHLAND PUBLISHING, Flagstaff, AZ
Director of Marketing April 2001 to February 2003
Develop, write and execute advertising materials such as press releases, flyers,
brochures, catalogs; create and execute marketing, advertising and promotion
plans.
Analysis, negotiation and closing strategic partnerships and business alliances,
such as HSN (Home Shopping Network), the 2002 Olympic Games, The Oprah
Winfrey Show, major television and news media, etc., with the purpose of
positioning books/authors in these various medium.
Marketing and event planning for live special events, television and radio shows,
trade show exhibition and author tours. Personally staffed trade show booths at
major publishing events.
Develop new and innovative methods that increase revenue and nationwide
awareness.
Attract, develop and maintain positive relationships with officers of corporations,
editors and review media nationally, producers of radio and television shows and
advertisers.
Wrote catalog copy twice yearly for Spring and Fall new books and flap copy
(inside cover and back cover) copy for books for publication. Wrote articles for
publication about the publishing industry and Northland Publishing.
Keynote speaker at publishing events Nationwide.
COCONINO COUNTY BOARD OF SUPERVISORS, Flagstaff, AZ
Executive Assistant/Deputy Chief August 1997 to November 2000
Execute phone calls to constituents on behalf of the Board and solve their
concerns.
Update, maintain and manage schedules, including air travel for elected officials.
Write letters and articles directed at heightened awareness to the community.
Created, developed, managed and maintained intern recruitment and hiring for the
Board.
Public visits to assist in education of the community on County matters.
Secretarial/office support to Board as needed.
ARIZONA PLANNERS AND INVESTORS, Flagstaff, AZ
Office Manager August 1996 to August 1997
Responsible for all office operations.
Executive Assistant to the Owner.
Doubled owner’s gross revenue in one year.
Attracted new business through client solicitation and cold calling.
STAFFING SOLUTIONS/DEL TEMPORARY SERVICES, Flagstaff, AZ
General Manager October 1991 to August 1996
Responsible for the profitability of permanent and temporary staffing agency.
Identified, hired and trained internal staff of six.
Indirect supervision of over 400 temporary employees.
Developed and executed sales and marketing strategies; increased annual revenue
to 1.9 million dollars (200%).
IDEAS MEDIA CONSULTING, INC., Lake Havasu City, AZ
President/Owner June 1989 to August 1991
Owned and operated advertising/marketing agency.
Created and sold advertising for Destination Havasu for the Lake Havasu Area
Chamber of Commerce.
Ambassador with the Lake Havasu Chamber, appointed to the Lake Havasu Film
Commission, which attracts film production crews to the area.
Created and executed layout for print, radio and television commercial spots.
Wrote weekly column for newspaper.
Voiced live remotes for advertisers on KFWB radio.
Planned and executed live media events.
O’MALLEY INTERNATIONAL, Pasadena, CA
Director of Marketing January 1980 to May 1989
Launched Pacific Rim manufacturing company into U.S. market.
Negotiated and executed American manufacturing sites for Australian
company.
Set up distribution system for product successfully throughout the United
States.
ADDITIONAL CONCURRENT EMPLOYMENT
1997 to 2001 Owned space in two Flagstaff antique malls, Golden Memories and
The Carriage House Antique Mall, at the same time working full time.
EDUCATION:
LIVING WORD BIBLE COLLEGE, Pasadena, CA 1976 Unaccredited Courses
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