Sales Customer Service

Zafar (Zee) Tahir

**** ****** ****** **., *******, TX 77433

713-***-**** Cell

*****.*****@*****.***

Oil and Gas Sales professional with proven success in expanding and successful

management of sales, business development and dealer operations.

15+ years of proven success in achieving financial and Sales goals.

Highly adept at new business development, contracts, negotiations, and overcoming customer

engagement challenges. Exceptional interpersonal communicator with a consultative sales style,

strong negotiation skills, exceptional problem solving abilities, and a keen client needs

assessment aptitude. Aggressively identify opportunities, develop focus and provide tactical &

strategic business solutions. Proficient in accessing decision makers, discovering buyer’s

influencers, specify the type of negotiation experience such as sales, contractual etc.

negotiations, and overcoming customer engagement challenges.

Core professional competencies & Skills:

Cross-Functional Leadership Policy formulation & Implementation

Budgeting, Forecasting, & Planning Key Account Development & Retention

Strategic Sales & Marketing Campaigns Target Marketing and Penetration

Prospecting & Lead Generation P&L / Financial Reporting

Contract Negotiation & Closing Team Development & Management

CRM & Social Media Management Executive Presentation & Negotiations

Professional Experience

SLIDELL OIL COMPANY, LLC, Slidell, LA (12/2013 –

6/14)

Director of Sales & Business Development

Actively involved in decision-making process together with staff, management and decision

makers, facilitating execution of the $150+ million O&G Midstream business process. Analyzed

important industry market intelligence in relation to market trends and future business

development.

• Held full P&L responsibility for the nation-wide 50+ million gallons fuel sales

operation through building Business Development division, direct training, leadership and

supervision.

• Managed $80+ million dealer network operations and directed a team of 3 district managers

and 5 supervisors to maximize the gas volume potential by 7% and profitability of dealer

channel by 5% for both branded and un-branded fuels.

• Aligned the strategic 15% growth direction of the Company, including setting sales goals and

accurately forecasting annual, quarterly and monthly revenue streams.

• Successfully converted company-operated site operations to an efficient dealer network

resulting in increasing 10% gas volume gains and increasing returns between 9-15% in

various markets.

• Drove penetration into new $50 million markets and geographies, meeting strategic growth

targets.

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Zafar (Zee) Tahir

• Identified possible 20+ million gallons fuel business acquisition targets to build and grow in

new or existing markets.

GULSHAN ENTERPRISES, INC., Houston, TX (11/2005 –

11/2013)

Manager, Business Development & Brand Marketing

Proactively sought growth opportunities by directing development of high-impact and well-

targeted brand marketing and product promotion initiatives. Capitalized on industry and

leadership expertise in setting overall direction and managing all aspects of the business

operations within assigned territories, including client engagement, liaison functions,

compliance, and dealer operations with major gasoline companies. Regularly monitored and

analyzed market conditions to properly respond to competitive pricing strategy and carrier

capacity; and come up with accurate forecasting. Proactively researched and developed in-depth

knowledge of industry trends, product line, competition, tech support and services.

• Managed $300+ million revenue operation of company-operated and dealer network

stores.

• Led 9 direct reports including 6 District managers and 3 Account Managers in 100+

dealer network territory to top quartile performance in sales growth, profitability, and

financial discipline.

• Achieved 25% sales increase through aggressive prospecting, negotiation and closure of

both branded and unbranded proposals across 250+ sites.

• Enabled retail owners to gain 10-15% C-store sales increase with up to 20% increase in

fuel sales.

• Established and rolled out CRM sales life-cycle system to optimize sale process and

integration with back office ERP main transactional system.

• Increased brand awareness by developing and implementing strategic marketing

campaigns, advertising, appreciation events and company tradeshows.

• Consistently met and exceeded targets for gross profit margins, along with all budgeted

fuel gallons and margins per store and territory.

• Developed comprehensive financial analysis and recommendation plan for senior

management. The analytical data served as a key input data element in Decision

Management System.

• Ensured delivery of superior customer service by ensuring quality assurance, monitoring

key indicators on customers, and directing the deliberate initiation and cultivation of

customer relationships with potential accounts, along with observing and analyzing new

customers, competitive advantages, threats and opportunities.

UBM Computers, Inc., Houston, TX (12/2000 –

10/2005)

Manager, Sales and Business Development

Directed the creation, launch and implementation of comprehensive sales policies and strategic

account plans to secure high volume sales of company products and services. Performed multiple

functions to generate profit, including human resources, profit and loss accountability, budget

development, liaison work with vendors and partners, as well as execution of corrective

measures.

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Zafar (Zee) Tahir

• Directed development of business-to-consumer, business-to-business and associate-to-

family, Local Store Marketing programs that drove incremental annual sales of $2 million

• Enabled team members to achieve positive results by establishing and cultivating long-

term customer relationships, coaching and equipping them on techniques and methods in

understanding and responding to customers’ needs that guarantee satisfaction.

• Led the company’s e-commerce project design and implementation.

• Efficiently resolved business and customer issues by proactively engaging with cross-

functional groups and monitoring technical staff’s performance to ensure that strategic

needs and goals of the company were met on time.

• Launched successful brand-building advertising campaigns

Key member of strategic management team developing and implementing growth

strategies, resulted in year on year revenue increases.

EDUCATION

Master’s Degree in marketing University of the Punjab

TECHNICAL SKILLS

Microsoft Outlook, PowerPoint Excel, Word & Project

PDI ERP suite MS Dynamics CRM, SugarCRM

mySQL (SQL queries) Web/Application Servers

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