Customer Service Administrative Assistant

Roch Bertrand

* ****** ** ****, ********, Québec J8Y 1G5

Téléphone : 819-***-****

Courriel : ************@*******.***

Education

Cegep : Administrative sciences (1992-1994)

Incomplete

Collège Saint-Alexandre (1987-1992)

High school diploma

Work experience at CML Évaluateurs agréés

Appraisal technician (July 2013 - )

Schedule appointments and inspection visits, collection of information relative to the condition of the

building and its environment.

Research of recent sales to select comparables and of other elements necessary to determine the market

value of the building.

Writing of report and determination of the market value; presentation of the report to supervisor for the

validation of the information and correction.

Appraisal of single family buildings, duplex, triplex and condominium units in the Outaouais region.

Writing of form reports for appraisal brokers Brookfield RPS and FNF Canada.

Work experience at Metro Cité des Jeunes

Administrative assistant (2005 - 2013)

In charge of the data entry, pay and salary for 100 employees

Human resources management

Responsible for employee insurance and workplace accidents

In charge of invoicing and billing

Store management

Customer service

Various reports required by the head office

Petty cash management

Management of purchase of supplies

Filing and archiving

Roch Bertrand

9 Avenue du Parc, Gatineau, Québec J8Y 1G5

Téléphone : 819-***-****

Courriel : ************@*******.***

BDMS clerk (March 2008- May 2009)

Manage product database (BDMS)

Work with PDF documents

Work with department managers to determine available products

Process and assess communications from the head office

Generate and print diverse sales and product reports for department managers (BDMS)

Management of price integrity

Service manager (2003 – march 2008)

Assistant store director

Fast decision making with tight delays

Inventory management

Merchandise and supply orders

Supervision and hiring of employees

Spoken and written languages

French and English

Personal skills

Able to work and thrive under pressure

Adaptability

Ability to communicate

Resourceful and organised

Fastidious

Ability to learn quickly

Volunteer work

Board of directors member of Association sportive et sociale Les Braves du Coin (Non profit organisation

with the principle goal of helping underprivileged kids participate in organised sports and activities)

Executive committee member on four occasions

Social activities vice president

Secretary

References

References will be given upon request

Contact this candidate