Executive Director/Manager
Resume:
LEIGH ANN REITERMAN HAMBY
CAYCE, SC 29033
acgogj@r.postjobfree.com
SUMMARY
A dedicated, results oriented professional, with over 20 plus years in
Office Management and Insurance. An accomplished team player and leader,
who has served on numerous cross-functional teams to manage special
projects for company wide implementation. Recognized as a strong
motivational leader, which is also a highly organized individual with the
ability to multi-task, various duties in a fast paced diverse environment.
EDUCATION
Bachelor of Arts, 1993
Psychology
Minor in Criminal Justice/Sociology
Auburn University, Auburn, Alabama
PROFESSIONAL EXPERIENCE
ATRIA ASSISTED LIVING, Columbia, SC
Executive Director
November 2010-October 2014
. Built and maintained a census of 98-100% for occupancy.
. Prepared and maintained all Operations for the Community.
. Grew NOI year over year by collecting the highest rent rates in
the city of Columbia.
. Scored the second highest customer satisfaction in the company.
. Maintained a score of over 90% on employee satisfaction surveys.
. Scored over 93% on 5 years of Quality Enhancement surveys.
. Maintained high scores on yearly State DHEC surveys.
. Travelled over the East Coast to train fellow Executive
Directors and problem solve in other communities.
. Responsible for the daily operations of the community by being
on call for 24 hours a day, all days of the year.
. Built and maintained close relationships with the residents,
family members and outside agencies.
. Responsible for the financials of the Community, including
forecasting.
Community Business Director
February 2007-November 2010
. Prepares inputs and maintains resident data in system upon move in to
include any demographic and status changes and confirm billing systems
and move in systems match/reconcile.
. Prepares, inputs, and maintains all accounts receivable data including
monthly billing, billing adjustments, processing of cash receipts and
monitoring of aging reports in a timely manner.
. Prepares, inputs, and maintains all accounts payable data including
setting up vendors, tracking expenses, and processing expenses in a
timely manner.
. Administers the employment function at the community in accordance with
Atria's Policies and Procedures as well as federal, state, and local
regulations.
. Administers the payroll function at the community including monitoring
and submitting appropriate payroll information to the corporate office
and coordinating the process for time clocks and payroll runs.
. Administers Atria's benefits program at the community including
educating new and existing partners about the plan as well as assisting
employees with enrollments and plan changes.
. Manages month-end close processes of accrual preparation and analysis
of general ledger and monthly financials.
. Prepares and discuss operational and financial variance reports.
. Maintain organization of office with company standardization,
state/federal regulations of resident and employee files.
. Perform weekend manager rotation as needed
. Conducts inquiry tours and closes sales process with potential
residents.
. Managed bad debt to below .01%.
. Prepares all employee work schedules.
. Manages order processing for Maintenance, Food Service, Assisted
Living, Engage Life and Life Guidance.
. Manage Workers Compensation claims.
. Scored 97% or higher on Company Audit of department.
PUROCLEAN DISASTER RESTORATION SERVICE, Columbia, SC
Office Manager
November 2006-February 2007
Responsibilities included general office duties. Assisted with relocation
of the office and on-site work with crews. Responsible for payroll,
meeting organization and supervision of temporary labor. Position was
temporary until the business office was completed.
. Completed bi-weekly payroll.
. Assisted President with daily office decisions.
. Worked on-site during large jobs.
. Organized Continuing Education Class for local insurance agents and claim
adjusters.
. Processed and deposited claim checks.
. Processed and paid all company expenses
ALLIGARE, LLC, Opelika, Alabama May
2005-November 2006
Office Manager
Responsibilities included all managing operations at the Corporate Office.
Managed and coordinated all office staff and outside sales force.
Completed all financial programs-which included company payroll, paying
company expenses, employee insurance and 401(k) benefits. Completed all
customer service functions-which included order taking, order placing,
tracking, and invoicing.
. Coordinated and established needed aspects of the office setup, when
the Corporate Office Relocated to Opelika, Alabama.
. Managed the Corporate Office.
. Set up and negotiated all contracts between warehouses and trucking
companies.
. Paid and maintained payroll programs.
. Placed orders from customers directly to the distributors, tracked
orders with the freight companies and completed all billing to the
customers.
. Managed Accounts Payable and Accounts Receivable.
. Received, posted and deposited all customer payments.
. Implemented and maintained the Customer Service Program.
. Assisted the President and Vice President with everyday decision
making and office staff management.
. Scheduled, arranged and coordinated the yearly National Meeting with
customers, partners and staff.
. Assisted with the development of Marketing Strategies and literature.
. Managed and maintained all inventory items.
. Notary Public.
AUBURN UNIVERSITY, Auburn, AL June
2003-January 2005
Insurance Coordinator
Responsibilities included providing support and assistance for the
University Risk Management and Safety Program. Assisted in planning and
developing goals for the program, by identifying and analyzing loss
potential and developing loss control programs, insurance, preventing loss
exposure and providing assistance in the program.
. Collected Underwriting data and prepared applications to secure
coverages for insurance protection.
. Paid and submitted invoices to cost centers.
. Identified and prepared insured claims and losses through the claims
adjusters and insurance carriers.
. Managed all insurance coverages on Auburn University owned or leased
buildings and vehicles.
. Organized records for legal costs and expenses pertaining to claims,
litigation, law suits, settlements and adjustments for submission to
the appropriate insurance carrier.
. Assisted in the development and preparation of statistical reports.
. Secured confidential loss information on misappropriation and missing
funds resulting from Fidelity losses.
. Communicated with the public, insurance brokers, claimants, claim
adjusters, defense attorneys and engineers, regarding claims,
exposure, coverages and costs.
. Organized information and submitted all State Board of Adjustment
Claims.
. Assisted in the coordination of the On-the-Job-Injury program with
Claims Management Firms.
. Coordinated the Auburn University Fleet Loss Control Program and
primary University Instructor of Defensive Driving.
. Held the National Safety Council of Defensive Driver Instructor
certificate.
. Held a certificate of OSHA 10-hour training.
STATE FARM INSURANCE, Auburn, AL 1993-June
2003
Insurance Agent/Office Manager
Responsibilities included the sale and service of Fire/Casualty and
Life/Health Insurance Policies and maintaining the current policyholder
business. Promoted the sales of State Farm Products, i.e. car loan,
mortgages, and certificates of deposit. Managed the interview and hiring
procedures of the office staff. Management and training of office staff on
State Insurance Laws and State Farm Policy and Procedures. Managed
bookkeeping and reconcile monthly bank statements for the office.
. Held State License in Property/Casualty and Life/Health Insurance.
. Extensive knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
. Managed Bookkeeping, Accounting and Budget of local office.
. Marketed State Farm Products and Policies.
. Increased Office Premiums by promoting State Farm Products to existing
Policyholders and new clients.
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