Customer Service High School
Resume:
Jessica Nguyen
*** ***** ****** ********* *****
Webster, Texas, United States
******.*******.*@*****.***
Professional Experience
Putt-Putt Fun House League City, Texas
Supervisor Jul 2009 - Jan 2012
Manage staff, preparing work schedules and assigning specific duties.
Determine staffing requirements, and interview, hire and train new
employees, or oversee those personnel processes.
Perform sales floor work, such as greeting or assisting customers, stocking
shelves, or taking inventory.
Yume Child Development Center Fussa, Tokyo, Japan
Child Development and Staff Assistant Supervisor Jan 2013 - Dec 2013
Confer with parents and staff to discuss educational activities and
policies, and students' behavioral or learning problems.
Monitor students' progress, and provide students and teachers with
assistance in resolving any problems.
Plan, direct, and monitor instructional methods and content of educational,
vocational, or student activity programs.
Recruit, hire, train, and evaluate primary and supplemental staff, and
recommend personnel actions for programs and services.
Headcovers Unlimited League City, Texas
Shipping Specialist and Receptionist May 2014 - October 2014
Coordinate and complete multiple steps throughout MIL's order fulfillment
process including initial receiving inspection & order check-in, order
entry & planning, contract review, product labeling and order routing.
Satisfy service counter demands and customer needs including order pick-up
and drop-off as well as order status, expediting and general
troubleshooting inquiries by phone, email and in-person.
Perform packaging and data input functions for UPS, FedEx, 3rd party
freight and customer shipments.
Answer calls, re-direct to proper channels, take messages, and answer
various questions about the company.
Education
Clear Springs High School Texas, United States
High School Diploma, Jun 2011
Graduated with 3.1/4.0 GPA
Editor-in-Chief of district recognized school newspaper
Member of the visual media program, "Volt Vision", which made daily pod
casts containing the school announcements
University of Maryland Maryland, United States
Business Management Candidate, May 2015
Recipient of the MyCAA Scholarship in 2013
Currently holding a 2.9/4.0 GPA
Additional Skills
Provides excellent customer service, due to acquired experience
Can type 65 words per minute
Proficient in Microsoft Excel, Microsoft Powerpoint, Microsoft Word,
Microsoft Outlook, Adobe Photoshop, Adobe Illustrator, Adobe Dreamweaver,
and Adobe InDesign
Proficient with various and many cameras, camcorders, printers, and
scanners.
Contact this candidate