Manager Information Technology

[pic] Vikram M

Phone: +1-774-***-**** (M)

Email:***********@*****.***

Summary:

Dedicated and resourceful computer professional with 7+ years, as a

Technology Consultant with extensive experience working for Fortune 500.

Expertise in Computer Data Protection and Disaster Recovery, Client-focused

with strong relationship building and planning skills Extensive user,

vendor and infrastructure interaction experience.

Ability to communicate solutions to both technical and non-technical

customers, Work excellent in a team environment or individual setting,

Assisted the IT department Key skills include;

. Define needs and goals . Implement the solution of choice

. Develop policies and procedures . Manage the operational environment

EDUCATION & CERTIFICATIONS:

. Master of Information Technology - Allahabad University, India - 2004

. Post Graduate Diploma in Information Technology - Manipal University -

2002

. Microsoft Certified Systems Engineer

(MCSE)

. IBM DB2 Certification

. Certified ITIL (Information Technology Infrastructure Library)

. IBM Certified Specialist - System p Administration

. IBM Certified Deployment Professional.

. Tivoli Storage Manager V5.3 Implementing, Managing, and Maintaining

TRAINING

. Web ticking system, Soft Skills, Customer Relationship, Hewlett

Packard Tools,

. Microsoft Windows 2003 - Active Directory, Hewlett Packard, .

. Soft skills, IBM Tivoli Monitoring, Tivoli Storage IBM, India.

. Active Directory 2008 and Exchange 2007, DSL, India\

PROFESSIONAL EXPERIENCE

FCHP, MA

Sep 13 - Present

UNIX / TSM Admin

Responsibilities:

. Developed and implemented Backup & Recovery solutions for multiple

EDS/HP customers on the midrange environment - UNIX, MS-Windows.

Determined and recommended set of Hardware/Software that provided

reliable Backup & Recovery mechanism for multiple midrange operating

platforms.

. Enterprise Backup & Restore for the implementation of multiple

projects for large and medium companies, utilizing Tivoli Storage

Manager (TSM), and VERITAS NetBackup for UNIX and MS-Windows

. Established procedures and guidelines to meet Service Level Agreements

that insured the decrease of back-up failures by 85% and better

response time and execution of data restore requests.

. lan and coordinate upgrade of TSM V6.2 from TSM V5.5 on IBM P-640 AIX

V6.1 in a standalone TSM instances with Data Domain deduplication and

replication on disaster recovery site.

. Installed TSM V6.2 server code, device driver, license on AIX V6.1

(IBM P-740) and configure server instances for using administrative

command line and ISC.

. Define disk class for TSM db, active log, archive log and storage

pools.

. Setup and configure IBM 3584 SCSI library on AIX with LTO5 tape drives

and then define in TSM instance.

. Migrate all 820 TSM client nodes including Oracle db, sql and SAP into

new TSM 6.2 instances.

. Support and trouble shoot all TSM production related issue on daily

basis including new builds, migration and reclamation, also health

check of TSM and tape library.

. Maintained documentation throughout the upgrade and new installation

of TSM Server/client.

. Participate in weekly on call job rotation (24x7).

. Automated procedures to reduce time spent managing daily TSM

processes.

. Reorganized the TSM support team and delegated various TSM tasks on a

rotation basis, to improve service and reduce storage cost.

. Supported the SAP Basis group, DBA group, Server Administration group

and Messaging Systems (Exchange, Lotus Notes) group, to efficiently

utilize the TSM environment.

. Established policy to ensure that the vendors meet their obligations

under maintenance contracts.

. Planned and successfully executed multiple Disaster Recovery Drills

for various customers.

Bridgewater Associates, CT

June 12 - Sep 13

IT Contractor

. Configured, deployed, and troubleshooter both physical and virtual

CentOS 6/5 and Windows Server 2008 R2 systems in public facing and

backend roles across multiple sites

. Installed and configured ESXi 5.1 and 4.1 physical hosts

. Installed, cloned, and moved Linux and Windows VMs in both ESXi 5.1

and 4.1

. Installed and configure TSM 6.2 Server and Client 6.3 on heterogenic

environment (AIX/Solaris/HP-UX/Linux/Windows/Mac).

. Managed the Tivoli Storage Manager architecture, which consisted of 12

AIX TSM servers, 28 TSM Instances and more than 12000 clients (wintel,

AIX, Solaris and Linux).

. Built, supported and administration of TSM Enterprise environment and

take responsibility of all TSM application servers and libraries

within the enterprise environment.

. Installed and configure of IBM Tivoli Storage Manager backup/Archive

Client on AIX 5L, Solaris 10 and Wintel machine and also Installation

and Configuration of TDP, API for MS-SQL, DB2 and oracle databases.

. Managed and supported IBM Tape Library IBM-3494, TS-3500, 3584 SCSI

with tape drives 3590, 3592, and LTO's.

. Defining and managed Tivoli storage Manager storage pools on VTL, Disk

and Tape - Primary disk storage pool - Sequential storage pool and

copy storage pools for on & off site.

. Managed and support all Client configurations like, managing client

node, different Databases and also configure and schedule automate

backup through TWS Automate, updating client node, policy domain for

further restriction, share access, backup and restore using tsm client

of wintel (System state, system services and ASR).

. Storage Agent configuration, Managing VTL/LTO tapes and automated DR

media management. Installing ISC, admin center, TIP, monitoring and do

centralized management.

. Do Performance tuning on TSM and Operating systems

. Implemented and maintained cron scripts under Linux systems to

generate email alerts when raid arrays fail or other hardware problems

present themselves

. Contacted hardware manufacturers to have faulty parts replaced and

repaired

. Backed up and restored critical server data to LTO tape media and EMC

storage devices using Symantec Backup Exec 2012 and 2010

. Responsible for rotating and tracking backup tape media across

multiple sites

. Developed a PXE boot server to rapidly deploy new Linux systems with

kickstart files

. Deployed and troubleshooted Windows Mobile devices for warehouse

operations

. Monitored and responded to alerts

Abbott Labs., Waukegan, IL

Oct 09 - June 12

System Administrator

. Performing Tivoli and NetBackup installations on MS Windows and IBM

AIX platforms. Setting up policy domains, management classes, HSM,

disaster recovery plans and initiating daily off-site storage to

further secure data.

. Installed and configuration of Tivoli Storage Manager Server 5.3 on

Windows 2003 Server and IBM AIX V5.3 P-Series Server.

. Installed and configuration of Tivoli Storage Manager backup/Archive

Client on both AIX 5L and MS windows. Installation and Configuration

of TDP for MS-SQL server and MS Exchange Server.

. Installed and configuration of IBM TotalStorage 3494 and IBM TS3100

Tape Library directly connected with Tivoli storage manager server.

. Defining Tivoli storage Manager Server storage pools - Primary disk

storage pool - Sequential storage pool - tape and copy storage pool -

tape for onsite and offsite data.

. Defining policies to keep the number of versions of the databases and

client Files.

. Defining schedules for automatic backup of Oracle databases and logs

at Exchange, File server's data predefined intervals.

. Defining administrative schedules, backup storage pools, TSM database

and run expire inventory process.

. Knowledge and Experience of NDMP to backup and restore of NAS file

server through Tivoli Storage manager for Windows and AIX.

. Managed Tivoli storage manager in an active directory environment for

MS windows and LDAP for IBM AIX.

. Using TSM B/A client, backing up and restoring of Windows 2003, XP

system objects, system state, system services and ASR files.

. Responsible for all Client configurations like, managing client node

across firewall, locking & unlocking client node, updating client node

for further restriction, configure and managed client nodes share

access, backup and restore of backup sets using B/A client

. Created and maintained user accounts, managed disk space, set and

modified access privileges.

. Performed on-call duties and responded all high severity problem

tickets for local and remote locations.

. EDS (Borland Software account)

Doli Systems Pvt Ltd., Chennai, India

Aug 07 - Sep 9

Desktop Support/Field Technician

Responsibilities:

. Troubleshooting, repairing and replacing desktop components and

peripheral.

. Windows XP to Windows 7 migration.

. Set-up and configure users Windows 7 PCs.

. Network cabling and re-wiring.

. Minor Mac OS configuration and network drive/printer setup.

. TCP/IP and WI-FI configuration (Windows XP, 7, Mac OS)

. Microsoft Office 2010 account setup and configuration.

. Active directory/GPO account configuration.

. Apple products (Iphone, Ipad, Ipod) and Blackberry WI-FI

configuration.

. Network drives and printers configuration

. Secure print setup for users

. Avaya VoIP phone configuration

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