Logistics, Transport, Customer Services, Sales

CURRICULUM VITAE

STACEY ST-JEAN

*** *** **********

St-Eustache (Quebec) J7P0A9

Home PH: 450-***-****

Cell PH: 514-***-****

E-Mail: *************@*******.***

LANGUAGES: English, French and Spanish, both spoken and written.

OBJECTIVE: To offer my experience and knowledge to a corporation, in the

aim of founding a solid, evolving and long lasting career.

RELEVANT EMPLOYMENT EXPERIENCE

November 2012-January 2014

Operations Manager / Sales Representative

Optimum Logistique Inc, Boisbriand, QC

RESPONSABILITIES:

. Daily organization of route planning of time sensitive

materials, to ensure timely and cost effective pick-ups and

deliveries. (via pre planned appointment set up and last minute

urgent requirements)

. Responsible for all North American Ground Operations, such as:

Dispatching, Customer Service, Customs Clearance, Rate

Negotiations, Complaint Resolution, Billing Department.

. Responsible for all claims, damages and loss related issues.

. Overseeing all daily trans-border and customs clearances.

. Assuring accurate and timely shipment tracking/notifications.

. Maritime and Air freight rate negotiations and dispatching.

. Proven Customer/Sales development in Ground, Air and Maritime

shipping.

. Repeat customer shipping and customer maintenance.

. Responsible for necessary software and hardware updates

. Website development assistance.

. Responsible for employee training, supervision and management.

November 2007 - November 2012

Dispatch/Customer Service Supervisor

Rosedale Transport Limited, 510 Orly Street, Dorval, QC

Rosedale Transport LTD is a transportation, warehousing and distribution

company, with many key clients in the North American flooring industry.

Founded in 1969, Rosedale has grown steadily and now has over 400 employees

across North America.

RESPONSABILITIES:

. Organization of inbound/outbound show freight.

. Planning of daily routes to ensure cost effective targets are met.

. Co-ordination of claims, losses and damages.

. Load tracking and tracing.

. Local/Linehaul dispatching.

. Resolving customer's rate, billing and traffic issues.

. Insuring daily cash collections are received and processed.

. Maintaining solid relations with key customers.

. Brainstorming new company procedures and policies.

. Training new recruits on proper procedures and policies.

. Qualifying potential sales leads.

July 1999 - July 2007

Team Leader / Senior Customer Service Representative

Canpar Transport L.P, 2355 32nd Avenue, Lachine, QC (TransForce

Acquisition)

Canpar Transport L.P is a 45 year old corporation, with over 1200

employees, which became part of the TransForce Society in 2004. Primarily

focused on the Canadian market place, Canpar is a small package courier,

which has terminals throughout most provincial capitals, as well as many

other cities and towns throughout all provinces. Canpar also offers

services to the USA.

RESPONSIBILITIES:

. Supervisory relief when direct superior was out of town or on

vacation.

. Achieving a promotion to Senior Dedicated CSR; my

responsibilities were to all accounts in Quebec and Eastern

Canada, generating revenue of 150K+/annum.

. Assigned to new recruits for training on company software, as

well as supervising and educating them on assessing a customer's

needs and proper phone etiquette.

. Maintaining a minimum inbound call average of 70calls/day and

making any necessary outbound follow up calls.

. Insuring daily proof of delivery organization by FSA (postal

code).

. Responding to customer's rate, traffic and billing inquiries,

either by direct inbound calls or email.

. Assessing customer complaints, channeling them to the

appropriate parties for resolution and following up with the

client once complete.

. Explaining clear and concise parcel tracking to clients, as well

as initiating necessary traces/claims for lost /damaged parcels.

. Evaluating and awarding credit authorizations due to parcel

loss, damages or untimely parcel delivery.

. Qualifying and distributing potential sales leads and giving the

customer a brief overview of the services offered.

. Referring non-customers to the closest shipping counter(s) in

their area.

. Making necessary changes to the customer master file, concerning

any address modifications and account closures (temporary and

permanent), as well as account re-activations.

. Working in co-ordination with the dispatcher and dispatching

software to ensure precise parcel re-directions, address

corrections, as well as communicating late pick-ups and

deliveries.

. Ordering customer supplies via company developed software and

responsible for maintaining a sufficient amount of supplies for

our stock room.

. In taking and depositing of daily cash and checks collected from

drivers.

. Following up any issues related to interline/broker service

failures.

December 1998-July 1999

Assistant Manager

Inwear/Matinique, Rockland Center (TMR), Quebec

Inwear/Matinique is a Danish clothing label. The clothing is tailored to a

higher end clientele, providing both business and leisure attire, for both

men and women.

RESPONSIBILITIES

. Maintaining a minimum, weekly on floor sales average of 5000$+.

. Closing and balancing all daily activities related to the

cash/credit registers.

. Preparing the nightly deposit slips.

. Ensuring immaculate store cleanliness for the following day's

business.

. Displaying new seasonal collections in the front store windows, as

well as throughout the store itself.

. Completing all necessary documents for daily shipping/transfers.

COMPUTER SKILLS

. Word

. Outlook

. Excel

. Truck Mate

. Cargo 3000

. Load Link

EDUCATION

September 2005-March 2006

Management Certificate (Completed)

SirWilfred Laurier Adult Education Center, Blvd Des Souvenirs, Laval,

Quebec

September 1998- May 1999

Dawson College, Montreal, Social Sciences

June 1998

Degree of Secondary Studies (Awarded)

Pierrefonds Comprehensive H.S., Blvd Pierrefonds, Pierrefonds, Quebec

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