Human Resources Customer Service

LIZETTE D. LEWIS

**** ********** *****

Waldorf, MD 20603

240-***-****

*************@*****.***

Summary:

I have been directly responsible for all facets of Human Resources over the

past 14 years, for several companies at a corporate level located in the

metropolitan area. I am currently pursuing a career in Human Resources

through my studies and certification. I am also an active SHRM member. My

previous experiences, enhanced by various working environments have

provided me an opportunity to learn and develop my skills above and beyond

normal expectations. I am a highly motivated hands on leader, creative,

responsive, thorough, and good at handling multiple projects and priorities

Education and Training:

B.S., Business Administration, Waldorf College, Forest City, IA

Overall GPA: 3.5

Skills:

. Software - MS Office, ADP/HRP Products Lotus Notes, Outlook, HEAT,

Lawson, HR Source, Taggs, WordPerfect, Recruit soft, Web Studio,

Deltek HRIS and Payroll System, Various Benefits Databases, PayChex,

CareFirst, Cigna, Benefitmall, MetLife, Guardian, Principal and Flex

America, Anthem, Mutual of Omaha, 125 Company, VSP)

. Hardware - Dell, Gateway, HP

. Operating Systems.- Windows 2000, XP, AS400

. Tools - N/A

. Programming Languages - N/A

. ISO/CMM knowledge and training

Experience:

Plexus Scientific Corporation, 04/09 - Current, Director of Human Resources

. Maintain all organization corporate and day to day Human Resource

activities including on boarding, background investigations and co

-employment management.

. Report to Executive Vice President and supported approximately 100

federal government contractors in 4 different divisions located

throughout the country.

. Team lead in resolution of legal matters such as EEOC claims not

limited to sexual harassment and discrimination.

. Successfully lead and completed DOL and IRS audit to include

concession agreements.

. Lead implementation of diversity program

. 401 (k) planning, auditing, and compliance to include a 20k savings to

the plan participants by moving the plan to a new TPA.

. Managed to create a significant cost savings to the organization by

taking all of our benefits and re-designing our plans which in result

saved both employees and company while creating a richer benefit plan

with additional voluntary options.

. Developed and authored the employee handbook and project manager's

handbook.

. Formalized a new employee orientation, training and development,

recruitment and retention, in processing and exit interview procedure

. Implemented an online performance review process, electronic

processing and employee information dissemination through online

portal.

Ingenium Corporation 11/08 - 04/09, Corporate Recruiter

. Specializing in engineering recruiting for onsite positions, internal

project work, and direct hire opportunities

. Manages recruiting process; working with client on requirements,

posting openings, candidate review process, interviewing with clients

and hiring

. Recruit candidates from various job boards, college career services,

referrals, internal database and head hunting for existing and

potential opportunities

. Create job descriptions for clients and job postings

. Oversee job postings on company website, national job boards,

educational job boards, media/social websites, and professional

associations

. Research and review recruiting tools and sources

. Maintain and grow relationships with clients and candidates

. Mentor candidates during hiring process

. Develop new customer relationships and negotiated agreements

. Negotiate rates and terms with clients

. Contact new customers to introduce our company and services

. Assist in updating sales and marketing materials

. Meet with new clients to understand their needs and determine goals

and business plans

. Investigate any concerns/issues candidates may have with assignments

. Review of current recruiting process with team; recommend and

implement changes company wide

. Gained Aerospace knowledge without much prior experience

. Attend SHRM conferences and training sessions

Independent Recruiting/HR Consultant., 06/07- 11/08, Independent

Recruiter/HR Consultant

. Performed full desk recruitment both at corporate level and high

volume on projects, contingent and/or retained model.

. Managed all aspects of the search process from industry research and

sourcing to client/hiring manager interaction.

. Managed a full virtual office complete with many cutting edge

recruiting resources.

Medical Solutions, Inc., 06/06 - 06/07, HR Director/Customer Service

Manager

. Responsible for the start-up and developing an HR department from the

ground up to support 4 separate companies, including a manufacturing

company.

. Implemented various policies and procedures, such as author the

employee handbook, design standard application and benefits brochure.

. Implemented new hire orientation and new hire packages.

. Establish documenting for Affirmative Action purposes.

. Provided EEO reporting and established company as an equal employment

opportunity employer, Designed, implemented and managed benefits

package.

. Added an HMO option to our current PPO plan and shopped, quoted and

implemented Disability, Employee Assistance Program, Life and Dental

Insurance policies.

. Task Leader in annual renewals and open enrollment.

. Renegotiated Flexible Spending plan and introduced the flex VISA debit

card program.

. Coordinate and facilitate various community and social events.

. Managed all aspects of Employee Relations, to include counseling,

guidance, formal disciplinary process, terminations and exit

interviews.

. Introduced OSHA and Workers compensation compliance items.

. Attendance at unemployment hearings.

. Full -Cycle recruitment and retention efforts, sourcing, interviewing

and on boarding of new talent.

. Designed and implemented compensation structure to include transition

from a semi-monthly payroll structure to a biweekly total time

accounting system. Implementation of new payroll/HR database.

. Responsible for a call center team of 3 employees.

Indus Corporation, 06/04 - 06/06, HR Generalist

. Benefits Administration for over 500 employees

. Involved in Benefits renewal and implementation of new carrier as well

as annual open enrollments. To include off-site meetings and

interactions with benefits brokers in transition of corporate benefits

. Enroll, terminate and manage all employee benefits

. Minor Billing and reconciliations

. Prepare and analyze several reports for FSA accounts to include annual

discrimination reports and Dental providers

. Prepare 401(k) Qualified Domestic Relations Orders as well as Non-

contributing statements

. 5500's and audits

. Implemented new databases for several benefits vendors

. Key player in implementation on employee self service website as well

as self service benefits enrollments

. Implemented 60day evaluation/mentor program and managed bifocal review

process from start to finish.

. Managed Workers Compensation (Investigation and reporting)

. Provided assistance in H1-B Visa Processes

. Managed and process all Short Term and Long Term Disability Claims,

Life Insurance plan and processed death claims

. Managed Training and Tuition Programs to include budgets and

Reimbursements, database and training advice (career management)

. Implemented Computer Loan Program and Sold current loans to a local

credit union to be managed off-site.

. Managed Mindleaders.com (Internet based training)

. Developed, managed and instructed orientations as well as

implementation of 'New Hire Survival Guides'

. Maintained and created all employee files and records in ADP/HRIS

database

. Organized orientations, in process and off site travel to various

contracts during our dual acquisitions

. Provided annual EEO reports for various contracts as well as Census

Bureau reporting

. As well Presidents and security monthly reports

. Provided Security Clearance assistance including Private

Investigations and Briefings.

. Performed collection duties for default loans (computer, training and

tuition)

. Managed Unemployment claims and hearings

. Maintained compliance with INS laws as well as updating Labor Law

Postings

. Provide employment verifications

. Created HR Generalist Book of Process Handbook

. Constant interaction with Payroll/ADP for HR reconciliations

. Employee relations support to include employee mediations and

management advisement as well as disciplinary procedures

. Annual Company Picnic

. Implementation of Corporate fitness initiative program

. Established Suggestion program as well as Diversity/Employee Relations

and Communications Board

. Provided various Lunch and Learns as well as monthly massage therapy

. Coordinate Spring Daffodil Days

Securitas Security Services USA, Inc., 06/02 - 02/04, Regional Corporate

Recruiter

. Provided support to Operations, Area Vice President and Human Resource

Manager

. Create and execute the hiring process. Cultivate recruiting resources.

. Day to day interaction with vendors. Write and place newspaper

advertisements.

. Interview six people a day on average. Hire fifteen people a week on

average.

. Monitor and track turnover on a monthly basis.

. Attend various job-fairs throughout the Metropolitan Area.

. Track applicants and retention through our HRIS database.

. Responsible for filling over 3000 hours.

. Managed receptionist and HR Coordinator.

Ratner Companies, 11/00 - 06/02, Human Resources/Employee Relations

Assistant

. Provide assistance/back up to executive Assistant to the Vice

President of Human Resources, Director of Employment, Employee

Relations and Risk Management.

. Coordinate and administer employee incentive plan for over 10,000

employees.

. Coordinate Birthday/Anniversary Card program.

. Processed employment/wage verifications through HRIS database.

. Perform work of a highly confidential nature; including, typing

confidential documents.

. Assist in presentation of Sexual Harassment Prevention for

Headquarters.

. Coordinate Diversity Program.

. Processed, logged and administered HOPE fund employee assistance

program.

. Processed Workers comp. claims and follow up investigations.

.

CERTIFICATIONS:

Aggressively pursuing PHR and HRMP Certifications

Certificate in 401K Administration 02/2006

Certificate in Business Communications 02/2006

Certificate in Customer Services 10/2005

Certified Human Resource Manager 11/2005

Certified Human Resource Generalist 11/2004

Certification in Human Resource Management 09/2001

Certification in the Law and Human Resources 09/2001

Certified Human Resources Assistant 02/2001

Active SHRM Member and Southern Maryland Chapter Member

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