Customer Service Quality Control

Derek J Stacey

*** ******* ***. *** **

Hampden, ME 04444 US

Mobile: 207-***-****

Email: ********@*******.***

Availability:

Job Type: Permanent, Temporary

Work Schedule: Full-Time, Part-Time, Shift Work

Desired locations:

United States - ME

United States - NC

Work Experience:

GAC Chemical 06/2012 - Present

34 Kidder Point Rd. Salary: 21.43 USD Per Hour

Searsport, ME 04974 United States Hours per week: 40+

Chemist

Supervisor: Jennifer Alley 207-***-****)

Okay to contact this Supervisor: Yes

Quality Control, New Research, and Customer Service. I

have a multitude of responsibilities such as; designing

new tests for quality of a variety of chemicals. Creating

and keeping up to date certificates of analysis. Having a

working knowledge of many federal regulations.

Answering questions pertaining to all of our products

thoroughly for customers. Examining new chemicals and

how to best work with them, while keeping proper and

organized notes.

Wal-Mart 08/2011 - 05/2012

Bangor, ME United States Hours per week: 30

Customer Service Manager

Supervisor: Steven Putnam 207-***-****)

Okay to contact this Supervisor: Yes

Responsible for supervising multiple people ranging

from cashiers, service desk associates, cart pushers,

and maintenance. Also responsible for maintaining

scheduling I.E. (Breaks and lunches being taken at the

appropriate times.) Have to have extensive in depth

knowledge of all in store operations and be able to

describe them accurately. When customers take issue

I am the first person who attempts to resolve the issue.

Wal-Mart 10/2009 - 08/2011

Bangor, ME United States Hours per week: 30

Sales Floor Associate

Supervisor: Flint Spaulding 207-***-****)

Okay to contact this Supervisor: Yes

Responsible for stocking and maintaining

housewares and hardware areas of the story. I

provided assistance to an customers that had

questions or needed help to find items withing the

store. I also had to mix paint and be able to make

keys for customers.

Education:

Husson University Bangor, ME United States

Bachelor's Degree 05/2012

GPA: 2.4 of a maximum 4.0

Credits Earned: 121 Semester hours

Major: Chemistry

Relevant Coursework, Licenses and Certifications:

All courses to obtain a BS of chemistry have been taken.

Job Related Training:

I am now fully trained in an Analytical Lab setting as well as partially trained in Lab Management. I also

have the ability to design and implement new testing measures in a quality control setting.

Language Skills:

Language Spoken Written Read

English Advanced Advanced Advanced

French Novice Novice Novice

References:

Name Employer Title Phone Email

Ken Husson Instructor 207-941- *********@**.***

Johnson Universit and Lab 7087 son.edu y Coordinat

or

Marek Husson Associate 207-973- *********@**.****

Sitarski Universit Professor 1079 on.edu y Chemistr

y

Karl Husson Associate 207-941- *******@**.******

Bishop Universit Professor 7141 .edu y Chemistr

y

Jennife GAC Technical 207-548-

r Alley Chemica Manager 2891 l Indicates professional reference

Additional Information:

Proficient in building computer hardware and using computer software. As always could use some more

training but I am quite adept thus far. From comments from professors in a lab setting my analytic lab

technique is quite good, as well as my proficiency with using all equipment in a lab setting. A direct quote

from Lab Professor Ken Johnson at Husson " You have a keen eye for detail"

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