Customer Service Representative

Emma Anderson

**** ***** **** ****, ********, GA 30067

Cell: 404-***-**** - acgodz@r.postjobfree.com

Career Overview

Highly enthusiastic customer service professional with five years client interface experience. Customer -focused Retail

Sales Associate with a solid understanding of the dynamics of the retail apparel and adult noverty industry. Reliable

Customer Service Representative with extensive track record in demanding sales and account m anagement

e nvironments.

Core Strengths

Strong organizational skills Customer service expert

Active listening skills Telephone inquiries specialist

Energetic work attitude Telecommunication skills

I nventory control familiarity Sharp problem solver

Work Experience

Assistant Manager September 2012 t o July 2014

Starship Enterprise Smyrna, G A

M aintained up -to -date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Trained 6+new employees quarterly.

Cross-trained and provided back -up for other customer service representatives when needed.

Great Customer Service

Resolved product issues and shared benefits of new technology.

Worked under strict deadlines and responded to service requests and emergency call -outs.

Interacted with customers and retail buyers to follow -up on shipping statuses and expedited orders.

Assisted customers with store and product complaints.

Data EntryFebruary 2010 t o M ay 2012

Ageion Atlanta, GA

M aintained up -to -date knowledge of store policies regarding payments, returns and exchanges.

Filling Certificates

A ttention To Detail

Correct And Problem evaluation

Organized weekly sales reports for the sales department to track product success.

Assisted customers with store and product complaints.

Educational Background

High School Diploma : computer Technology, 2 005

campbell High Smyrna, GA

Coursework in Business, Marketing and Communications

Medical Assistant, 2 009

javelin Tech Atlanta, GA

Take Vials, Billing and Coding, Medical Technology

Certificate in Diagnostic Medical Assistant

E xtern at Pain Relief Clinic

Experienced Data Entry

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks,

working overtime as needed.

Quality Communication

I nteracted with 10+ affiliate stations in US ensuring reliable and high -speed delivery to r esidential and small -

business customers.

Computed Data Reports

P rovided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Interface

G reeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

A ssisted in the managing of the company database and verified, edited and modified members' i nformation.

M edical Assistant, Billing and Coding

Microsoft expert, Experienced Typing

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