Curriculum Vitae

Giannina Guy

UK contact details:

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CW9 8AD

Email: acgode@r.postjobfree.com

Skype: giannina113

Mobile: 078********

Qualifications

With extensive experience in various administrative and customer service positions, I possess excellent organizational

and customer-relation skills. I am self-motivated, creative, reliable, flexible and able to work equally efficiently either

independently or as part of a team.

Education

1982-1986 Ravensbourne School For Girls, Bromley, Kent

8 ‘O’ Levels: English Literature (B), English Language (B), History (B),

Biology (B), Sociology (B), Home Economics (B), Mathematics (C), French (C)

2002-2003 Lewisham College For Adult Education, Brockley Rise, London SE23

ITEC Diplomas in Anatomy & Physiology (Distinction) and Diet & Nutrition (Credit)

2003-2004 School Of Natural Health Science, Berkley Square, London W1X

Advanced Diploma in Nutrition from the National College of Holistic Medicine

Work Experience

April 2014 –

October 2014 Exclusive Resorts/CV Villas

This year I worked on a new program with American visitors to Corfu. I manage d and ran 3 luxury

villas, acting as concierge to one and working with my team in the other two. We deal with every

aspect of running the villas, creating personal, detailed itineraries for our guests and all the

administration required for these processes. Organizing excursions and information tailored to our

guests needs was an essential part of this role but customer service and satisfaction is our primary

goal. Insuring every part of their experience ran smoothly involved everything from booking airport

assistance, transfers, researching information, times and itineraries, ordering flowers, cakes and

private chefs to booking boat hire, personal trainers and horse riding excursions.

December 2013 Snow Chateaux

-March 2014 Chalet host responsible for customer care, menu planning and cooking for up to nine guests a week in

the French Alps. Sole responsibility for cleaning, care and upkeep of chalet and guest relations.

2006 – 2013 Thomson Villas with Pools

Villa concierge with responsibility for up to 24 villas across Corfu Island. Duties including airport meet

and greet, customer care 24/7, overseeing maintenance, cleaning and hamper supplies. During guests

stay I provided information on island amenities and sold the tours available, I was also responsible for

discovering and setting up new excursions for our niche market. I also dealt with office administration

for the program, including dealing with reservations, accounts, marketing and pre arrival enquiries.

2005 - 2006 Thomsons, Corfu, Greece

Holiday Line Executive at the Central Call Centre for Greece. Primarily customer service orientated

providing information, assistance and support to Thomson customers throughout the country; but also

selling excursions/tours and up-selling existing packages.

2004 - 2005 Something Special, Corfu, Greece

Villa representative, with principal responsibility for 15 villas in the Kassiopi area. My duties included

liaison with villa owners, overseeing maintenance and inventories, health & safety management,

airport transfers, customer care and advertising

1997-2003 St. Pancras Hospital, London NW1

Transport Officer, with responsibility for the administration of the hospital’s fleet of lease & hire cars

1993-1995 The Gig Guide, 4 Victoria Road, Chislehurst, Kent

Editor & publisher & writer of a weekly, London-based, independent music listings magazine

1991-1993 Premier Estates, 238 Old Kent Road, London SE1

Lettings negotiator for a busy central London estate agency

1989-1991 Reed Employment, Lewisham, London SE13

Temporary clerical, customer service call centres, accounts & reception work

1987-1989 Acorn Growth Associates, 314-320 Grays Inn Road, London WC1X

Financial advisor for a wide range of savings plans & investments

Personal Information

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Date of Birth 20 October 1969

Nationality British

Married Status Single

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