Shabina Qamer
Plano TX ***24
EDUCATION
BS in Computer Science Minor in Corporate
Communications 2003
University of Texas at Austin
High School: Pflugerville High School, 2000
Austin, Texas
TECHNICAL SKILLS
. MS Suite (MS Office, MS Project Plan, MS Visio), Oracle Toad 9.7, SQL
Server 2008, PCM/BMC Remedy 7.0, Visio 2007, IBM Rational DOORs 8.1, HP
Quality Center 10, Planner, IBM Clear Quest, PeopleSoft Finance, BI,
Outlook, eSourcing tools, ERP modules, SharePoint
. Mortgage industry software: Workflow Tool-Lombardi, QAS Legacy, TRAX, CLM
. Excellent analytical, client relationship skills, project management
skills, presentation skills and corporate communication skills, financial
analysis experience and procurement experience, excellent contract
negotiation skills and problem solving skills
. Fluent in German
EXPERIENCE
Project Analyst/Business Analyst
08/13 - Present
Fannie Mae, Dallas, TX
. Project Management Lead - responsible for project plans and execution of
project management assignments in assessing impact on business operation,
policy and procedure development, operational assessment, risk
identification, gap analysis and remediation. Responsible for the
following business tasks and management of technical projects from
initiation through implementation includes planning, analysis, design
development and implementation:
o Review of business processes/procedures in assigned business units
and analysis of documentation flow
o Development of implementations plans, procedures and business
processes that meet corporate standards and support the business in
their daily activities
o Provide support to applications in production by tracking
production issues and implementations of business solutions
o Serve as a team, project or technical lead in the development of
strategies for business performance improvement, enhancements and
develop business rules
o Evaluate new policies, standards, procedures for compliance and
control impacts and evaluate control owner planning and
implementation of compliance standards
o Perform risk and operational reviews and prepare analysis for
system enhancement projects
o Manage access requests, space management and equipment procurement
and tracking
o Establish, execute and track project plans. Provide frequent and
timely communication on multiple project updates
o Develop queries, inventory reports and various data presentations
from applications for operations team
o Conduct database performance testing by verifying databases and the
data integrity as per the test cases/scripts (data validation)
Project Analyst/Business Analyst
01/13 - 07/13
Blue Cross Blue Shield of Texas, Richardson, TX
. Analyzed and mapped data received in various databases
. Process Ad-hoc reports and utilized critical thinking to troubleshoot
data issues, interpret reports and recommended solutions or improvements
to processes
. Formulated project plans to build environments, augment hardware, upgrade
software
. Worked with cross functional groups to formulate project plans for
complex system environment change and operational change
. Knowledge of auditing, risk and controls concepts with the ability to
develop procedures and process analysis
. Managed key internal and external relationships with vendors
. Identified and resolved implementation issues, interdependencies and
conflict while ensuring positive resolutions
. Used Microsoft tools to create presentations, flow charts and diagrams,
and update web pages
. Reconciled usage of funds against project budget, review expenditures and
explained variances
. Provided ad-hoc reports and advanced analysis to Senior management
. Supported IT team with analysis on project plans, implementation and
supported ongoing system enhancements
Project Analyst/Business Analyst
11/11 - 01/13
UT Southwestern Medical Center, Dallas, TX
. Effectively communicated and interacted with stakeholders through
performance reporting and status meetings
. Defined project plans and integrated into program plans and adjust
resources and priorities accordingly
. Identified and coordinated additional staffing requirements
. Responsibly gathered documents and maintained meetings with Business
. Guided the Development Team to define workflow system, Solutions, User
Interface and training requirements.
. Served as a liaison between all Stakeholders, Development and QA team to
reviewed the progress made and facilitated any issue meetings
. Managed all change requests and conducted Gap analysis
. Maintained cross-divisional relationships to enable consensus on strategy
for future workflow functionality
. Gathered and analyzed information and provided recommendations to address
and resolve business issues for a specific business group.
. Reviewed and provided inputs through the finalized detail design and test
cases
. Resolved and/or escalated issues that arise during testing activities
. Prepared and presented progress reports for senior management
. Tracked actions items, risks and issues list to timely resolution
QA Analyst
First Horizon/Met Life Bank, Irving, TX
06/07 - 11/11
. Prepared use case documents and utilized MS Visio to create UML diagrams
including use case, activity and class diagrams to extract business
process flows and workflows
. Participated in JAD sessions for requirement, feasibility and risk
analysis with various stakeholders
. Collaborated with the QA team in reviewing and validating test plans and
test cases, ensuring that the final application catered to the user
requirements
. Involved in creating targeted questionnaires and interviews for SME's,
clients and business users to gather requirements
. Performed Feasibility and Risk Analysis to identify the business
critical and high-risk areas of the application
. Worked as a liaison between business users and developers to submit
requirements and changes, clarify questions and issues
. Developed data flow diagrams, illustrating the flow of data along with
checkpoints for testing / verification
. Maintained strategic partnership between business needs and technology in
a development environment
Business Analyst
05/04 - 06/07
JP Morgan Chase Bank, Dallas, TX
. Worked on project coordination and planned business analysis approach
with senior management
. Developed and maintained project plans. Identified project risks and
communicated issues in meetings
. Developed uniform reporting standards, processes, and documentation to
schedule, prioritize, deliver and quality control the projects reporting
and data analysis needs within contractual or internal deadlines
. Planned operational support activities based on business analysis
deliverables and facilitated in meetings
. Analyzed requirements and created change requests (ECR's)
. Regularly worked with development and testing team to clarify questions
in the requirement
. Clarified the defects for requirements raised through SIT and UAT
. Provided financial data collection, financial analysis with the highest
degree of integrity and quality
. Prepared investor portfolio analysis, P/L reports, ROI analysis, and
designed documents for release
. Reviewed functional specifications documents and Business Requirement
Documents for testing
. Maintained real time log of executed test, updated scorecards and
prepared monthly updates dashboard
. Actively participated in the development of test scenarios, test cases,
scheduling of target dates for deliverables
. Monitored various testing activities (SDLC) to meet deadlines
. Processed mock-up EDI files (Electronic Data Interchange) for integration
and system testing based on the BRD
. Executed financial analysis, financial trending, accounts payable,
reconciliations and annual budgets
MEMBERSHIPS AND ACTIVITIES
. Texas Exes - Student Chapter member, Ex- Officer in German Student
Organization (2000-2003)