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Andy Sacks

Trainer

**** * *** **, ***. D - Los Angeles, CA 90036

*******@*****.*** – 323-***-****

Senior training consultant and curriculum development professional in consumer service arena. Schooled in tailoring

training to needs of stakeholders in many areas, including consumer and customer service, call tracking,

telecommunications, adult education, call center, automotive, healthcare, and professional ethics training verticals.

Test training results via technology driven data collection methodologies.

Work Experience

Media Optimizers - Los Angeles, CA Lead Trainer

2009 to Present

Lead training and research for over 50 projects on behalf of stakeholders in consumer service industry. Develop

training modules, conduct research, compile training documents, and work with other trainers to develop most

effective materials. Point of contact for client feedback regarding training effectiveness. Train stakeholders

regarding KPIs and performance evaluation. Conduct data analysis and deliver reports to stakeholders.

• Create/develop and review relevant training content based on stakeholder demand

• Conduct cost analysis for training solutions, prepare and present proposals

• Manage internal and external communication, publishing and document maintenance

• Devised and champion training in best practices protocols for consumer market based clients

2008 to 8/09 Lead Trainer, New Product

CallSource

Westlake Village, CA

Led division. Wrote and provided training for over 100 sales staff for direct to consumer analytics and education firm.

Served as comprehensive subject matter expert, and provided sales training, market research and internal consultative

expertise. Led design and launch of complex web based vanity number search tool to drive revenue.

* Forged marketing alliances with key industry leaders to bring call tracking and analytics firm to industry

prominence.

* Created sales and marketing methodology.

* Consulted internally to sales teams in Automotive, Multi-Family and Advertising verticals regarding license pricing

structures and contract negotiations.

Education

2000 Certification, Systems Theory Family Institute of Westchester - Westchester County, NY

1998 Masters, Social Policy Rutgers - New Brunswick, NJ

1995 Teaching Certification Tanenbaum College - Monsey, NY

1993 BA, Writing New York University - Manhattan, NY

1987 to 1991 George Washington University - Washington, DC Undergrad.

Studies in Philosophy

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