Customer Service Sales

ally Black

*** ********* ****

Delaware, Ohio ***15

( 14) 373-53 9

UMMARY:

Recognized for adaptability, sound judgment, confidentiality and commitment. A team player,

that utilizes excellent interpersonal skills to deal effectively with all levels of management.

Accustomed to a fast pace, with the ability to meet priorities and deadlines.

EMPLOYMENT HI TORY:

03/11 – 3/14 arcom Inc. Lewis Center, Ohio

Inside Account Manager

Work closely with the Account Executive to ensure that systems are setup properly to best meet

the needs of the customers. Provide quotes to the customers that may require technical research

with manufactures and vendors to ensure compatibility. Take inbound sales calls from established

customers and assists with order processing, tracking, sourcing and reporting. Addressing

customer returns and processing credits. AP/AR duties, collections and reporting.

06/10 – 01/11 Benchmark Roofing

Polaris Property ervices Lewis Center, Ohio

Office Manager

Answer customer calls and take lead information for the sales rep. Arranging customer meeting

and setting up new jobs. Accounts payable and accounts receivable. Maintaining the needs of the

office. Sales reporting and issuing warranty information for customers. Invoicing customer for

services provided.

02/08 – 7/09 The Delaware Gazette Delaware, Ohio

Assistant Circulation Manager

My job responsibilities include managing the daily activity of paper carriers, payroll, marketing

events held and daily sales of newspaper subscription. Customer service, taking in customer

complaints regarding their service, and applying payments or credits to customer accounts. Daily

cash deposits, and daily front office duties. (Left company due to department reorganization)

7/03 - 9/07 Exel Logistics Westerville, Ohio

Billing Specialist

Responsibilities included customer billing, A/P, A/R, aging reporting, collections and customer

service. (Left company due to family emergency).

8/99 - 4/03 Bank One Columbus, Ohio

Senior Administrative Assistant

Responsibilities included taking care of a staff of 30 investment analysts, customer service,

answering multiple phone lines, faxing, filing, travel arrangements, paying invoices, reserving

conference rooms, excel spreadsheets, inputting customer service surveys for our analysts,

verifying customer report requests, data entry, ordering supplies and UPS service. (Left company

due to department being shut down)

KILL : OFTWARE:

Typing 0 wpm Microsoft Office

Internet Exployer Word

Calculator Word Perfect

Facsimile Excel

Photocopier Power Point

Data Entry Lotus 123

Invest 3000 MS Outlook QuickBooks – ba

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