Customer Service Data Entry

Kelli Ackman

Hinesville, GA

*****.******@*****.*** - 912-***-****

WORK EXPERIENCE

Customer Service

Liberty Auto Restyling - Hinesville, GA - June 2013 to March 2014

Responsibilities

A/R, A/P, Answering phones, assisting customers, writing service tickets, data entry, filing.

Accomplishments

Helped improve overall customer service skills, made suggestions to better serve customers and improve

business overall.

Skills Used

Customer service, data entry, proper phone etiquette.

Service Writer

Liberty Chrysler - Hinesville, GA - August 2011 to November 2011

Responsibilities

Wrote service tickets, called customers about services needed, answering phones, suggested services

required.

Accomplishments

Developed new customer database.

Skills Used

Service writing skills through dealership standards, filing and data entry, creating warranty service tickets and

contacting warranty company for customers.

Service Writer/ Customer Service

Pit Stop Auto Service Center - Hinesville, GA - August 2003 to August 2011

Responsibilities

Wrote service tickets, answered phones, A/R, A/P, customer service, contacting customers about services

needed, ordered parts, data entry

Accomplishments

I created new ways of serving customers based on their specific needs, saved the business money by

suggesting new products and services.

Skills Used

Overall customer service skills, proper phone etiquette, data entry and quick typing skills. Computer services,

paying business bills, receiving customers payments.

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