Retail Manager

Patricia J. Roberts

Glenwood, IL ***** • ********@*****.*** • 404-***-**** cell

Qualifications

o Motivated proven performer able to multitask in pressured environment

o Able to assess needs, determine resolutions, set goals for desired end result

o Excellent customer service, client retention and communication skills

General Manager

Ozone Fitness / February 2014 – June 2014

Organizing and initiating processes to maintain club business profile, and to generate revenue – while working to streamline

accounts payable. Increasing sales, reducing payroll… streamlining and re -examining every area to ensure P&L accuracy.

Enriching business brand and culture by setting foundations in all applicable areas… whether it’s the recruiting and training of

employees, customer service, club atmosphere or the backdrop music. Generating interest and club exposure thru direct

marketing, mailers, promotions and social media.

Sales Manager / Group Fitness Manager / Member Care Coordinator / Zumba Instructor

JustFitness4U / February 2011 – February 2014

Built and led a sales staff that consistently met and exceeded sales goals an d company expectations; historically maintained

ranking as one of the top producers in sales company-wide. Recruited a team of entertaining, educated and motivating

instructors to develop and manage a cutting-edge, balanced and member-focused group fitness program. Resolve member

account issues, cares and concerns, focusing on customer retention.

Contract Employee

ExecuSource / November 2012 – September 2013

Contracted to facilitate the seamless compilation of legal documents for a company merger. Assigned and managed various

additional projects as they manifested; all leading to the streamlining and gathering of critical information. Systems used:

AS400 and CRM and Contact Management

Internet Sales Manager

Jim Ellis Chevrolet / December 2009 – January 2011

Enhanced marketing exposure through effective website content management and direct correspondence with potential

clients. Strategized with sales team to prospect and qualify potential customers within assigned geographic territories. Aide

and assist in the sales process, where pricing is quoted and traffic is directed to the store. Effectively manage short/long term

communication, lead generation and customer satisfaction, all documented in CRM.

Internet Sales Manager – Business Development Center

Nalley Automotive BDC / August 2007 – December 2009

Managed and maintained lead generation that exceeded 150 contacts per day, via inbound calls and source leads. Aided in

growing a perspective client base while retaining the current base. Initiated the sales process to drive traffic to the store.

Branch Manager

Apex Financial / January 2006 – September 2007

Residential lending; originating, processing and closing loans. Guided clients from beginning to end of the lending process i n

choosing the right programs. Establishing relationships with Account Executives and familiarizing myself with each lenders

niche products to better serve the client's needs. Cleared all closed files for federal and state compliance laws. Responsible for

generating leads, marketing, time and money management, accounting and etc.

Education

• Spelman College / Atlanta, GA

• Capstone Institute of Mortgage Finance / Marietta, GA

Quantitative Skills

• Office Management • Account / Project Management • Marketing

• Sales / Internet Sales • Accounts Payable / Receivable • Customer Service / Administrative

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