Customer Service Administrative Assistant

AMINA HOUF

*** ****** ***** **********, **, L*H *E6

905-***-**** Cell #647-***-**** *******@*****.**

Job Objective: Bilingual Administrative Assistant/ Customer Service

HIGHLIGHTS OF QUALIFICATIONS

Over 10 years experience in office administration

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Proficient Bilingual communication skills (fluent in French and English)

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Excellence in managing and replenishing inventory and supplies

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Strong in the following computer programs: Microsoft Office (including

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MS Word, Excel, Outlook, Lotus Notes, Internet Explorer, Reflections & imaging)

Solid skills in addressing queries and concerns and assessing client requirement

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and building relations

Ability to work under pressure and meet deadline

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Self motivated, Quick learner, organized and results oriented

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Bilingual Account Specialist

Applica Canada Corp. (Black & Decker Appliances) Dec 2006-Feb 2011

Managed Key Account, Wal Mart, Sears Canada, Canadian Tire and several

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small accounts to ensure the allocation of the stock

Followed the orders on weekly basis (200 orders per week) from entry level to delivery

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Maintained daily contact with the customers by phone or email to answer enquiries and

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resolve problems and discrepancies

Provided administrative support to sales department using strong multitasking

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and time management abilities

Generated weekly reports for distribution to customers and sales representatives

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containing orders status, deliveries and inventory information

Bilingual National Support Analyst

Petro Canada Corp. Nov 2005-Dec 2006

Provided over the phone software support and maintain processes for all Petro Canada

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Gas stations (Including back office, accounting, sales and emergency issues)

AMINA HOUF

905-***-**** Cell #647-***-**** *******@*****.**

Managed second tier support and vendors performance with successful resolutions

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Summarized and report issues and their fixes to other Petro Canada departments

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Received multiple letters of appraisal from retailers because of my high level Standard

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of service and ability to quickly and successfully resolve problems

Bilingual Contract Coordinator

Toyota Credit Canada Inc. June 2000-May 2005

Booked lease & loan contracts using Toyota’s imaging system

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Checked daily control report and handle the flat cancel necessary

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Communicated daily with car dealers and Finance department to insure the release of the

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funds according to Toyota Credit criteria

Answered dealers concerns about the status of the contracts and resolve any problem

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Administrative Assistant

Ministry of internal Affairs (Human Resources Department 1994-

1999

• Screened employee’s applications and resumes

• Maintained and update employee’s records

• Prepared quarterly reports as well as statements of employment

• Organized quarterly board and committee meetings

Administrative Support Clerk

Ministry of internal Affairs (Information Technology department) 1991-

1994

• Provided Full range of administration and technical support

• Maintained and updated filing database systems

• Type and proofread correspondence, reports, statement forms

• Provide software training to new employees

EDUCATIONS

Business Diploma (Administration Studies) 1991

University of Sciences (Biology and Geology) 1989

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