Customer Service Sales

Daphne LaFond, B.S.N.

*** ******* **** ? Newport News, VA 23602 ? **********@*****.*** ? (757)

***-****

"Offering an exceptional ability to convey complex clinical,

pharmaceutical, and scientific information with poise and self-confidence

to potential product prescribers including physicians, surgeons, and

specialists"

Highly intelligent and passionate Nursing professional with a high degree

of professional integrity complimented by refined and articulate

presentation skills acquired as a Teacher, seeks career advancement within

a dynamic and high-growth company. Eager to utilize an entrepreneurial

spirit, broad knowledge of disease states, and fluency in medical

terminology, and EMR to drive and brand awareness for facility that

welcomes fresh ideas, initiative, and an unyielding determination to

succeed.

STRENGTHS

Education/Teacher Diseases/Treatments Fluency in Medical Terminology

Collaboration with Customer Service

Physicians

Nursing Teamwork/Leadership Intuitive & Adaptable

Presentations

Strategies to develop and Solutions-oriented sales Conveying prescribing

maintain working approach emphasizing information utilizing package

relationships customer needs inserts

Client Communication Business-to-Business Strategic Marketing & Sales

Team Building & Leadership

PROFILE

SPECIALIZED INDUSTRY KNOWLEDGE:

. Advanced understanding of research methodology and fluency in medical

terminology allowing for articulate and persuasive delivery of

pharmaceutical sales presentations utilizing third-party clinical

endorsements

. Gained diverse experience in communicating and collaborating with medical

professionals including physicians, surgeons, specialists, nurses,

therapists, medical device representatives, and pharmacists while serving

as a Nurse Extern and as a Nursing Care Partner

. Poised and self-confident in conveying complex scientific information to

highly-technical audience including physicians

. Large network of potential prescribers and key product advocates such as

physicians, specialists, nurses, and pharmacists

. Advanced understanding of medications including pharmacodynamics,

pharmacokinetics, mechanism of action, side effects, and adverse events

. Extensive knowledge of medical, anatomical, and scientific terminology

. Related coursework completed in the pursuit of a Bachelor of Science in

Nursing included: Statistics, Microbiology, Anatomy & Physiology,

Nutrition & Diabetes, Research Seminar, Pharmacotherapy & Process of

Nursing, Medication Terminology, Psychology, Public Speaking, Management

of Health, Wellness Promotion, and Professional Development

. Diverse clinical experience and theoretical knowledge acquired in the

pursuit of Bachelor of Science in Nursing

. Focused continuing education credits in the field of Critical Care

Nursing through the American Association of Critical Care Nurses

APPLICABLE METHODOLOGY:

. Utilized nursing, theoretical, and research background to effectively

collaborate among a multi-disciplinary healthcare team

. Ensured patient care and satisfaction was given the highest attention and

priority

. Combined strong team-building and refined interpersonal skills with

decisive leadership qualities to balance autonomy and teamwork

. Team player who also works well independently, encompassing energy,

pride, confidence, organization, and a dedication to quality work

SELECTED ACHIEVEMENTS:

. Completed 40 contact hours of the AORN Peri-Operative 101 Didactic exam,

passed the exam, and acquired AORN Certification

. Garnered an opportunity to participate in the Student Nurse Apprentice

Program Externship after a rigorous selection process including

submission of a persuasive essay

. Awarded 2 New Bethel COGIC Scholarships for making the honor roll for 2

consecutive semesters

Daphne LaFond, B.S.N. Page Two

TEACHING EXPERIENCE

Teacher Newport News Public Schools, Newport News, VA 09/08-Present

Successfully taught a variety of grades with students ranging from first

grade through high school on daily basis. Created and Organized daily

lesson plans. Assigned work to students and monitored classroom discipline.

Exercised leadership skills in classroom management and developed superior

interpersonal skills for establishing rapport. Established a reputation of

excellence and as a result received regular requests for substituting and a

long-term assignment to teach Biology to students in grades 9-12, 6th grade

Social Studies, and 6th -8th SOL Enrichment Class. Acquired refined,

intuitive, and adaptable presentation skills.

CLINICAL/CLERICAL EXPERIENCE

Nurse Apprentice Sentara Williamsburg Regional Medical Center,

Williamsburg, VA 06/07-08/07

One of a select few Student Nurses to garner an opportunity to participate

in an externship with the Williamsburg Regional Medical Center Operating

Room alongside surgeons, anesthesiologists, nurses, surgical technicians,

and medical devise sales representatives. Acquired broad experience in

preoperative assessment, induction, and emergence. Gained hands on

experience in cardiac telemetry and strategies for preventing post-

operative thrombolytic events. Maintained proper aseptic technique and

scrubbed for diverse orthopedic, gynecologic, gastrointestinal,

genitourinary, and plastic surgery procedures.

Nursing Care Partner Sentara CarePlex, Hampton, VA 08/06-05/08

Effectively collaborated among a team of healthcare professionals including

physicians, specialists, nurses, and therapists in the delivery of direct

patient care including but not limited to blood glucose monitoring,

phlebotomy, and physical therapy. Gained a keen insight in to strategies

for working with a variety of personalities and leveraging intuitive

rapport building skills to establish credibility and garner respect among

peers. Gained extensive knowledge of diseases, disorders, medications,

and treatments in a number of therapeutic areas.

Analyst HIMS Assistant Riverside Regional Medical Center, VA 02/00-08/06

Spearheaded all aspects of Health Management Information Services while

establishing and leveraging exceptional rapport among physicians,

specialists, and hospital administrators in order to plan, prioritize, and

executed Electronic Medical Records tasks and assignments. Excellent

knowledge and skilled organizational policies, Electronic Medical Record

keeping, and Electronic data collecting while demonstrating excellence in

customer service.

SALES EXPERIENCE AND CUSTOMER SERVICE

Sales Executive World Com, Newport News, VA 06/98-06/2000

Successfully, sold telecommunication products and services. Demonstrated

great Customer Service. Developed strong understanding of delivering a

sales message that will engage the customer within the first 5 seconds of

interaction while driving telemarketing sales. Extensive experience

delivering sales messages in a feature/benefit format. Gained experience

in critical sales techniques, overcoming objections, and dealing with

rejection.

Wyndham Vacation

Resorts

In- House Marketer Supervisor

07/12-present

Delivering profitable solution to drive sales, attract and maintain

customers, and build a solid rapport with guest. Stellar organizational and

planning skills as demonstrated in successful planning experience.

Collaborated with sales teams, directors and marketing team on proposals.

Gained dynamic extensive experience by communicating with the Vice

President, and Marketing Managers. Recognized as Lead Marketer in less

than 6 months of employment and earned a solid reputation for being

enthusiastic, efficient, credible and hands on.

EDUCATION

Bachelor of Science in Nursing Hampton University, Hampton, VASaint

Xavier University, Chicago, IL 2008

CERTIFICATIONS AND MEMBERSHIPS

. Certification, AORN Peri-Operative 09/2008

. Lead Marketer for Wyndham Vacation Resort Current

. Certifications in CPR and Telemetry

TECHNOLOGY

MS Office Suite Power Point Internet

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate