Customer Quality

CURRICULUM VITAE

Margreth Marginean

Str. Circumvalatiunii nr.16 • 300672 Timisoara • Romania

004********** • ******************@*****.***

Personal Details

Birth date: 22.09.1979

Address:Str. Circumvalatiunii nr.16, 300672 Timisoara

Mobile phone: 004**********

Email: ******************@*****.***

Objective

Fulfill off all objectives in vocational and professional plan

Targeted job: Full Time

Availability for residence changing: In the country and abroad

Availability for business travels: more than 50% from my working time

Experience

Career level: Middle-level

Work experience: 5-8 years

Management experience: Yes

Work history

05.2013 – present Customer Quality Manager

Flextronics Romania

Interface between company and customer

Implement and monitor customers requirements in production

Coordinates communication with customer regarding quality

issues(conference calls, meetings, escalations)

Participates at proto runs, PVT’s, assure data collection and establish

quality targets

KPYs monitoring and reporting

Verify and send reports requested by customer

Assure implementation of Quality System, customer requirements and

additional regulations

Conduct the problem solving process for all customer complaints

Identify improvement opportunities and conduct continuous improvement

projects

Conduct quality meetings

Participate during internal audits(system, process, product)

Prepare and conduct customer audits

Authorized to stop production lines, to stop the deliveries and to request

re-inspection

Participate to PFMEA elaboration

Coordinate and elaborate Control Plans

Approve all process changes

Coordinate analyze and define corrective actions for all customer returned

products

Coordinate functional and organizational the Project Quality Team

(Quality Engineers, Quality Technicians, Quality Inspectors)

01.2012 – 05.2013 Quality Engineer Customer Liaison

Johnson Controls Romania – Automotive Experience

Represents the interests of company at the customer site

Main quality interface between the customer and company

Provides support needed to address quality issues and customer trials

Ensure that customer identified quality issues are resolved using the

company problem solving methods (8D Report, Problem solving

Document “PSD”, PCAD, Fishbone etc.)

Perform root cause analysis and support practice corrective actions on

product

Initiate customer responses and action plans including 8D report

Prepare and implement corrective actions for the non-conformities

identified in designated area during audits (internal, external, from

customers)

Assure that all quality designated activities are performed according to

BOS, ISO TS 16949, standards and specific customer requirements

Evaluate results of customer product audits and providing feedback to the

organization (e.g. production, engineering etc.)

Assists customer personnel in quality issues and engineering changes

Analyze products returned through warranty system

Develop and maintain liaison activities with customer personnel.

Maintains positive customer relationship

Support product launches

Prepare, extend and remove all Quality alerts

Utilizes and practice methods for continuous improvement

Communication with both company’s and customer personnel

Communicate with customer to help it to understand the proper function

and use of the products

Identify and utilize appropriate statistical tool

04.2011 – 12.2011 Quality Planning Engineer

Sumida Romania – Automotive Industry Consumer

Advanced Product Quality Planning

Production Part Approval Process

Ensure that the necessary quality objectives and safety measures for the

projects are identified and noted with respect to all requirements.

Monitoring the information flow regarding quality topics among the

disciplines in the team.

Continuous quality reporting.

Supporting the release of prototypes, tooling, equipment, customer

approval

Conduct the Lessons Learned process and pursuing that lessons learned

are used and collected.

Develop P-FMEA

Ensuring the planning and performing of process audits for production

process, product tests and part analysis.

Coordination of the internal audits and customer audits.

Quality Management; Standards (ISO TS 16949)

Quality related methodology (e.g. FMEA, 8D, 5Why,Fishbone)

03.2008 – 03.2011 Quality Engineer

Continental Corporation - Automotive Divisions – Timisoara

Improvement of product and process quality by process qualification and

process capability studies.

Improvement of data recording, analysis and evaluation.

First Pass Yield improvement.

Key Performance Indicators Reporting.

Process qualifications and process capability studies according to the

specific procedures, including statistic planning of the test volume and

evaluation and decision of capability results.

Analyses of processes and overall workflows.

Define improvements from the results, realization and check the

efficiency.

Experience with corrective action response, root cause analysis, problem

solving etc.

Statistical methods.

Problem solving.

Perform product Audits

Perform process Audits

03.2005 – 07.2006 Technical Coordinator

SC. Bilcav Prod SRL. - Manufacturing and Production

Manage in all ways the production floor

Always focused to achieve the production planning and targets according

to quality specification

Develop and maintain Production Plan with cost, quality, risk analysis and

timing

Coordinate and control activities and assure they are in line with the

production plan

Ensure all milestones deliveries in terms of time, quality and resources

Establish and manage technical relationships with all internal and external

parties (e.g. customer, suppliers)

Education

1999 – 2004 Technical University Cluj-Napoca

UTC-N, Faculty of Engineering and management of materials processing

Professional skills

Foreign languages

English: Advanced

Trainings

FMEA

Internal Auditor for ISO TS 16949

Internal auditor for ISO 9001

Statistical Process Control

Problem solving

IPC–A-610

Good knowledge of:

P-FMEA

SPC

PPAP

8D reporting

5 Why

Fishbone

Skills

Customer orientation

Able to make decisions immediately in stress conditions

Team spirit

Initiative and Drive

Leadership skills

Organizational skills and quality orientation

Analytical skills

Good communication skills

Driving license: B

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