Sales Training

Resume: Sunipa Sen

Name: Sunipa Sen

Address House No. 432, Opposite Spinning Mill, Panth Balekundri, Sambra, Belgaum

Email: acgo37@r.postjobfree.com

Phone +918*********

Objective Intend to use the experience in the field of education and educational services

viz. educational operations, content development and the ability to learn on the

job to the mutual benefit of self and the organisation I work with.

Links to Blogs and http://www.scribd.com/sunipa3

Write-ups [Blog: http://ourworld- sunips.blogspot.com.

[http://vaasudevaykutumb.blogspot.com/

hthttp://www.linkedin.com/in/sunipasen

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Resume: Sunipa Sen

Academics

Degree Institute/Council Year Marks Class

1st

Secondary School Certificate ICSE 1982 68%

1st

Higher Secondary Certificate WBHSE 1984 63%

1st

B.A. (Econ.) Bangalore University 1987 71%

1st

P.G. Dip. Finance Indian Institute of 1990 67%

Management. Finance, Delhi

P.G. Dip. Computer DOEACC, Delhi 1995 65% C

Programming

P.G. Dip. Marketing Mgmt. IGNOU, Delhi 1997 B

Certified Trainer City and Guilds of 2012 Pass

London

Certificate in Instructional SNDT University 2013 A

Design

Tools & Technology

Tools / Technology Description

MS Office, XML, HTML Knowledge of the listed tools and technology and their use

SAP, Core JAVA, Visual Basic in developing solution systems. Have used them in projects

Articulate, Captivate, worked on.

Flash, Dreamweaver,

Photoshop, Camtasia,

CorelDraw, Moodle,,

MSTP, CMOS, APA, SCORM, AICC Knowledge of guidelines and compliance

Content Developed

•

• Course Materials: Trainer and learner Manuals, Job aids, Training Presentation, Case Studies

• Sales Related: Brochures (business, corporate, travel, marketing, etc.), Presentations (including

sales presentations), Case Studies, Web Content, Concept Notes, Approach Papers, White Papers.

Business Proposals

Experience with Virtual (instructor led, web based) classroom course development and delivery.

•

• For ICSE and CBSE Affiliated Schools:

• Maths for Middle and High School (Classes 6 to 10)

• English for Middle and High School (Classes 6 to 10)

• Science for Middle and High School (Classes 6 to 10)

• Geography for Middle School (Classes 6 to 8)

• Computer Science for Primary, Middle and High School (Classes 2 to 10)

• Economics for High School (Classes 9 to 10)

•

• Technical (and Training) Content Development:

• SAP (FICO, SD, PP, HRM, MM, PM, QM)

• TALLY ERP

• Sales and Distribution Systems for Eveready Industries

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Resume: Sunipa Sen

• PalmOne Computers

• Microsoft

•

• Soft Skills Training Content Development:

• Emotional Intelligence, Self Management: Self Awareness, Positive Attitude, Self Motivation, Self

Confidence, Career & Aspiration Management, Preparing for Interview, Personal Development Plan,

Aligning Personal Development Plan with Organizational Goals (OD), Emotional Intelligence,

Communication and Listening skills, Leadership skills, Stress Management, Interpersonal Skills,

Conflict Management, Negotiation skills, Group Dynamics and Team Work, Time Management,

Email Etiquette, Writing skills, Public Speaking, Cross-culture/diversity training, Voice and Accent

Training, Telephone etiquette and call flow skills,

• Selling skills.

•

•

• Vocational Training Content Development:

•

• Hospitality: Front Office, Food & Beverages and Housekeeping, Computer Hardware and

Networking, Computer Application and Data-Entry Operation, Retail: Operations, Inventory and

Sales, BFSI: especially Feet-on-Street Salespersons, Multimedia and Computer Animation, BPO:

Voice and Non-voice, Financial Accounting using Tally, Nursing, Ward Boys and Ayahs, Selling

Skills, Pharmacy Assistant, Beautician

Management

Sales and Distribution, Marketing Strategy

Customer Relationship Management (CRM) industry, with particular expertise in Service or Sales

organizations

Functional Experience and Skills Summary

Total Experience: 19 years

Functional Responsibilities and Skill / Competency Details:

• Curriculum Designing, Instructional Designing and Content Development: (8 years)

•

• Set standards for learning tools implementation

• Manage development of online content, ILT and Blended Learning content.

• Manage Learning projects, which include activities such as process management, resource

management, quality management and risk management

• Interface with clients, on a need basis, to enhance and explain the high level instructional approach

• Solution definition for training content solutions during presales phase

• Attend new product and project meetings to gather specifics and requirements for all training-related

or performance improvement projects

• Respond to inquiries from the supported lines of business

• Guide the team through training needs analysis, including choice of information needs and choice of

instructional theories:

• Requirement Analysis: Perform standard analysis on tasks, learners, impacts, needs

and gaps, needs to produce an Instructional Proposal. Utilize Bloom's Taxonomy, Adult

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Resume: Sunipa Sen

Learning theories: Kolb's Learning styles definitions and Kirkpatrick's evaluation strategies to

design comprehensive training and knowledge management solutions, conveyed in Detailed

Development Blue prints in the form of High Level Document (HLD), Instructional Strategy

Document (ISD) and Design Level Document (DLD) for use by content developers, technical

writers and content management specialists in the development of the training package:

o Gather, review, and validate customer requirements.

o Identify and understand client objectives and user requirements

o Acquire and understand client’s source materials

o Organize content into meaningful learning chunks

• Develop a basic understanding about the subject matter through materials provided and

source content from various resources based on inputs from stakeholders.

• Create course outlines based on inputs from SMEs and other stakeholders through

interviews and other official channels of communication.

• (Note: Worked with individual and institutional SMEs viz. Lakshmipat

Singhania School, RAI, Manipal Universal Learning, National Informatics Centre,

Palm One, Panchayat Raj Training Institute, for the development of e-learning

solutions (CBT and WBT))

• Create enabling objectives for modules in courses.

• Work with SMEs and stakeholders to finalize course outline.

• Enable the team in the design of high quality content solutions

• Plan, schedule and manage both ILT and e-learning project to develop educational courses

• Develop educational courses (WBT/CBT/ILT) using the ADDIE model

• Develop storyboard content based on finalized course outline.

• Developing Formative and Summative Assessments

• Develop learner evaluation rubrics

• Development of interactive games, quiz, formative and summative assessment

• Activities and tests.

• Develop voice-over scripts for Audio and video-based content.

• Develop action scripts for video-based content.

• Develop Design Guidelines, Writing Style Guides

• Develop Storyboard Review Checklist.

• Evaluate learning technologies for online learning

• Design templates for content, material and media along with the Development team.

• Work with the media development team to transform storyboards to E-Learning (viz

• flash-based) modules.

• Work with SMEs to ensure that storyboard content is technically accurate.

• Work with other reviewers to ensure that storyboards are instructionally sound and are in line with

existing standards and guidelines.

• Conduct reviews and quality check for developed modules to eliminate defects.

• Perform quality assurance reviews of ILT/e-learning courseware:

• Write test cases, test plans and test reports to test courses for edits, language,

flow, technical validity, functionality, and standards specified by the client.

• Ensure quality delivery of modules to various stakeholders at different stages of

the project on time.

• Ensure that process defined in ISD are followed

• Systematically analyze, design, develop, and test / revise the instructional design solution

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• Develop and encourage non-traditional solutions to problems / challenges

• Train and develop team members

• ILT: Create instructor-led training material (ppts, student guides, instructor guides, exercises,

exercise guides) from existing storyboards.

• Development of Games based learning modules and simulated learning content.

• Develop product expertise over time and deliver training as and when required.

• Develop best practices in online learning design

• Provide training for client education and other staff in the organisation

• Solution definition for training content solutions during presales phase

• Research and implement advances in instructional design theory and technology

• Competitive Analysis & Constantly researching new ID strategies, techniques that can be

implemented in projects.

•

• Curriculum Design (8 years)

• Conduct interviews with various functional managers to gather data for creating the curriculum.

• Research and transform technical and product information into manuals or other documents for

non-technical audiences.

• Recommend formats and templates that reflect customer requirements. Produce output that

conforms to company documentation and quality assurance standards.

• Work on numerous projects and consistently deliver results despite competing priorities and

distractions

• Participate in the certification program as a subject-matter expert and writer.

• Maintain strong stakeholder relationship through collaboration in working with product

development organizations as vendors, as well as internal technical support, consulting and other

customer facing resources.

• Manage course development projects including scoping resource and timeline requirements and

driving project plans.

• Perform all phases of curriculum development (research, planning, writing, organizing, managing,

review cycles).

• Design, develop, and maintain ILT classroom, virtual classroom, and blended e-learning training

content

• Ensure training is innovative, engaging and on the cutting edge of training technology

• Project and content certification management.

• Ability to articulate technical concepts, how they map to product features, and how the features

can solve client business problems to both technical and non-technical audiences.

• Work effectively on global and virtual teams and accommodate time differences.

• Learn and be hands-on with the products or academic subject

• Serve as an internal facilitator for general education, functional, policy/procedure, system,

customer service, compliance, sales, skill assessments and development

• Present information, using a variety of instructional techniques and formats such as: instructor

led classroom; webinar; role playing and simulations; team exercises; group discussions; videos;

teleconference or video conference; self-paced; and e-learning

• Facilitate Interpersonal and Core curriculum such as: consulting skills, project and performance

management, coaching, among others.

• Participate in learning analysis to support development of instructional design through surveys,

interviews with employees, focus groups, or consultation with managers, instructors, or other key

stakeholders

• Attend and/or facilitate meetings as needed to understand how to support the objectives of the

various business lines

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• Assist with identifying and closing organisational performance gaps

• Assist with identifying the most appropriate and cost-effective learning approach, including

selection of learning media

• Evaluate and identify relevant vendors for delivering the required technical trainings as per the

need analysis

• Coordinate or perform administrative functions necessary to deliver and document learning and

development programs.

Vocational Training and related content development (6 years)

•

• Coordination and Management: (4 years)

• Interact with clients based in India and overseas from project briefs to project sign-off

• Manage multiple projects internally and externally by scheduling work for projects and teams and

completing deliverables on-time and within budget:

• Prepare estimates for projects based on project briefs from the client or the sales team at the

initial stages, and monitoring adherence to these budgets once the project starts

o Define Scope of Work

o Prepare effort/work estimates

o Prepare resource budget

o Prepare cost sheets

o Business Continuity Plan

o Maintain MIS

• Provide training on project requirements to the team and guidance through constructive and

destructive reviews of their outputs.

o Change Management

o Risk Management

o Use of problem solving tools

• Review developed courses to ensure quality of the final output is as per the clients' requirements

• Mentor and guide Trainee Project Leads to handle projects internally and with clients (depending

on experience).

• Vendor and Training Partner Management

LMS Management

• Support the administration, development, and implementation of technology-based learning (such

as e-learning, videos, mobile learning, or Virtual Classroom) for Management Consulting courses,

ensuring training materials are up to date.

• Produce communication collateral including emails, posters, training materials and course

calendars.

• Contact presenters, facilitators, and/or participants and book time in their diaries.

• Understand, be able to navigate and respond to queries about the LMS

• Keep the catalogue of courses up to date and align to Learning Paths

• Creation of course cards and training templates

• Update L&D portal.

• Coordinate course cancellations, liaising with the attendee and L&D manager

• Analyse course evaluations

• Produce training MI reports for the team.

• Provide project management, reporting, data tracking and administration support for on the job

coaching

• Support external training processes and procedures

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Resume: Sunipa Sen

• Support training needs analysis activities

• Respond to ad hoc training queries via phone and email.

•

• Technical Writing (6 years)

•

• Author and update content for various servers, platforms, and application software.

• Develop various technical knowledge assets of high-quality by working with the engineers to

scope, design, edit, and publish technical content as per guidelines and specification.

• Document entire product cycle, and report accurate and timely status for all assignments.

• Review technical accuracy and appropriateness of content. Proactively gain awareness of

customer issues and documentation usage from a customer perspective from the support and

product marketing teams and take appropriate measures to ensure that the required information

is easily available to the customers.

• Create and update API documents for the product APIs.

• Create supporting web content.

• Train others (formally and informally) on tools, processes and content best methods. This may

include the creation and presentation of training materials to small teams and/or mentoring through

one-on-one or other channels as needed.

• Manage Document generation and file management system(s), such as SharePoint,

Documentum and others.

• Recreate and/or revise hardware or software product documentation, including installation,

operation and maintenance instructions and other technical publications such as technical advisories

and release notes, in a variety of media, including web pages, wikis, videos, online help systems and

animated tours.

• Represent the organization on project teams and may perform technical project leadership roles,

while fostering teamwork and collaboration within and across work groups.

• Seek customer input and take responsibility for customer situations (internal and external

customers).

• Anticipate issues and addresses proactively.

• Independently plan, coordinate and execute documentation projects under only very general

direction.

• Participate in the design and development of documentation presentation, distribution systems,

and existing processes, recommending solutions and improvements.

• Support the localization process with outside vendor.

• Leverage a variety of information sources including bug comments, whiteboard discussions,

community forums, 3rd party web content, conversational knowledge transfer, and OEMed

documentation

• Participate in UI development by refining workflows and providing label/in-product verbiage.

• Write examples of SQL queries, XML code snippets, or other code for user scenarios.

.

•

• Learning and Development (10 years)

• Analyse training-need-assessments to define and develop leadership and managerial programs in

terms of objectives, implementation plan and program effectiveness measures

• Independently design and develop leadership and managerial programmes and corresponding

training materials, based on business needs, and integrating them to a globally available deployment

model

• Independently facilitate existing/newly designed programs for junior and middle management

• Conceptualise and implement function-specific programmes/customised interventions

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• Life Cycle Management of existing training programs - Planning, customising, coordinating and

organizing training programs, including training logistics planning. Reviewing and modifying existing

programs based on feedback.

• Identify, contract negotiate and manage partnerships with external trainers/vendors

• Ensure that all planned programmes are within departmental budgets and timelines.

• Benchmark with industry best practices and industry developments in training and organizational

development and apply and adapt the same internally

• Learning and Development Strategy

• Learning and Development Execution

• Training Partner Management

• Onboarding (Induction Programme)

• Talent Management

• Training and Workshop for Teachers:

• workshops on how to develop Curriculum, Lesson Plans for Computer Science Studies in Schools

and how to use computer as a tool for Teaching lessons in class and for administrative activities.

• Conduct Train the Trainer sessions; workshops on classroom, management, CCE, LOTS-HOTS.

• Conduct session for teachers and parents on Emotional Intelligence and Right to Education.

•

Employer History

Name of Employer Designation Period

St. Joseph’s Girls’ High School, Orissa Teacher 1 year

Oricom Systems Pvt. Ltd., Bhubaneswar, Orissa Project Coordinator + 9 years

Content Developer

NIIT Ltd., Calcutta, West Bengal Sr. Business Executive 2.5 years

PriceWaterhouse and Coopers Consultant 2 years

Sykes India, Bangalore Consultant 3 months

ICFAI, Bangalore Faculty Associate 6 months

TeamLease Pvt. Ltd., Bangalore Programme Manager 1 year

CORE Education and Technologies, Mumbai Associate Manager – 3 years

Instructional Design

Naandi Foundation Sr. Manager Training and 5 months

Content

JK Tech Learning Solutions Lead Consultant- 7 months

Instructional Design

(Contract)

Experience (Including Projects) Details

Organisation Name: JK Technosoft Learning Location: Mumbai

Solutions

Role: Lead Consultant – Duration: October 2013 – till date

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Instructional Design

Projects:

• Surya Nepal Private Limited : SAP eLearning solution

• Mahindra CE- eLearning solution

Functional Experience:

• Instructional Design

• Management and Coordination along with LMS Management

• Technical Writing

• Training and Development

Organisation Name: Naandi Foundation Location: Mumbai

Role: Sr. Manager Training and Duration: June 10, 2013 – October 2013

Content

Projects:

.

• School Excellence Program (SEP):

• Mumbai Public School (MPS):

• Nanhi Kali (NK):

Functional Experience:

• Instructional Design Curriculum Design and Content Writing

• Training Content Development (Technical: CCE, Remedial, Pedagogy, CRA, Class room

management, Lesson planning, puppet making, Teaching and Learning Material development,

etc.)

• Learning and Development:

• Management and Coordination

Organisation Name: CORE Education and Location: Mumbai

Technologies

• Sr. Instructional

Role: Duration: 3 years (June 2010 – June 2013)

Designer

• Associate Manager-

Instructional Design

Projects Description:

.

• SAP eLearning solution for FICO

• CORE Vocational Training Content (for NSDC and NCVT): (Blended Learning)

• SOHUM Wellness Spa Manager Learning Programme: (Blended Learning)

• Development of Simulation based content for courses: Retail, Financial Accounting,

Hospitality and CNG engine service and maintenance. (e-Learning)

o Tripura Government Rural Development Department and Panchayati Raj Training

Institute LMS: Panchayat Raj Training: (e-Learning)

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o E-Governance (Simulation based): PRIASoft, RuralSoft, RORSoft, PlanPlus

o Disaster Management(e-Learning and videos)

o Civil Works (Rural Development Department): (e-Learning)

• Nagaland Government (Department of Education: Sarva Shiksha Abhiyaan): (e-Learning)

• Himachal Pradesh (Department of Education: Sarva Shiksha Abhiyaan): (e-Learning)

• Demo Modules: (e-Learning)

o ICSE/CBSE Vocational Education in Retail:

o Government of Gujarat Education Department

Functional Experience

• Instructional Designing, Curriculum Design and Content Management

• Technical Writing

• Vocational training related content development

• Learning and development (both client as well as staff training)

• Management and Coordination along with LMS Management

Organisation Name: TeamLease Location: Bangalore

• Programme

Role: Duration: December 2007 – November

2008

Coordinator

• Programme Manager

Project Description:

• Retail Operations and Sales Learning Module:

• BFSI Sales, Operations and BPO:

• Career Development Programmes:

• Non-Financial and Financial (Voice and Non-voice) BPO for Siemens:

• Retail Sales (Feet-on-Street) Training Programme:

Functional Experience:

• Instructional Design

• Learning and Development

• Management and Coordination

• Curriculum Design and Content Management

Achievement: Successfully designed, developed and deployed HIRE-TRAIN-DEPLOY of training

and placement Business Model.

Organisation Name: I.C.F.A.I. Location: Bangalore

Role: Faculty Associate Duration: September 2005 to February

2006

Projects:

.Case Study: Low Cost Airlines

Case Study: Tata BP Solar: Harnessing Solar Energy

Articles for Journals: Strategic Marketing, HR Management, Marketing Management

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Functional Experience:

• Training and workshop for teachers

• Training and workshop for students

• Behavioural and soft skills training content development

• Development of Customer Relationship Management curriculum and content

• Instructional Designing and Curriculum Design

• Content Writing: Case studies, articles for journals, concept note.

Project Name: Sykes India (BPO) Location: Bangalore

Role: Associate Duration: July 2004 to October 2004

Projects:

• ILT and CBT based learning solution for PalmOne Computer Application

• ILT and CBT based learning solution for Microsoft products.

Functional Experience:

• Instructional Design and Curriculum Design

• Learning and Development

• Technical Writing

• LMS Management.

Organisation Name: Oricom Systems Pvt. Ltd Location: Bhubaneswar

Role: Consultant – Content Duration: January 2002 – June 2004

Development

Projects:

• BCA Course Content for Silicon Valley School

• Behavioral Training Content

Functional Experience:

• Instructional Design

• Management and Coordination along with LMS Management

• Technical Writing

• Training and Development

Organisation Name: Pricewaterhouse Coopers Location: Calcutta

Role: Consultant Duration: January 2000 to October 2001

Projects:

.

India Initiative:

Bengal Initiative:

Eveready Industries: Sales and Distribution System:

Metique and Pantellos: B2B portal for engineering products:

Nestle Globe: SAP Implementation for Material Management (MM) :

Functional Experience:

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• IT: Analysis, design, coding and development

• Technical Writing, Instructional Design, Curriculum Design along with LMS Management

• Content Writing: Manuals. Web portal content

Organisation Name: NIIT Ltd. Location: Calcutta

• Business Executive

Role: Duration: July 1997 to December 1999

• Sr. Business

Executive

Projects:

LEDA:

DDCE (Utkal University):

Corporate Training Programmes:

Functional Experience:

• Management and Coordination with Franchise Management

• Content writing: Brochures, pamphlets, press release /notes, concept note, white paper, tender

documents, business proposals, requirement study and analysis documents.

• Training and workshop for clients.

• Business development activities

Organisation Name: Oricom Systems Pvt. Ltd. Location: Bhubaneswar

• Instructor

Role: Duration: June 1991 to June 1997

• Project Coordinator

Projects:

• Financial Accounting Application Software development

• Inventory Management Application Software development

• Payroll Management Application Software development

• General and Subject Related Quiz Software

• School Fees Management System

• School Student Information Management System

• School Time Table Development Application System

• ILT training material for Computer Studies in schools affiliated to ICSE and CBSE boards

• ILT+ CBT based learning solution for Computer studies

• ILT + CBT based learning solution for Computer Programming

• Curriculum development for Computer studies in schools affiliated to ICSE and CBSE boards

Functional Experience:

• Instructional Design, Curriculum Design, Coding and Technical Writing

• Technical Content Development: Programming in BASIC, C, LOGO

• Management and Coordination

• Learning and Development

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• Business development activities

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