Customer Service Representative
Resume:
Angel Spicer
**** * **** * ****** UT, *****
Cell 385-***-**** *****.********@*****.***
Objective
Start a career in customer service where my extensive experience will be further developed and utilized while
working as a member of a professional team.
Skill Highlights
Effective Communication Effective in Add-On Selling at Check Out
Coordinate Activities Complaint Resolution
Experience in Credit & Debit Transaction Public Relations
Oral Comprehension Cashiering
Conflict Management Advanced Computer Skills
Facilitate Meetings
50 WPM
Organized
Detail Oriented
Professional Summary
Over three years successful customer service experience, serving the public in retail, restaurant and corporate.
Promoted from cashier to team lead in 10 months. Recognized by management for accuracy, efficiency, problem solutions
and commitment to customer service. Received “Employee-of-the-Month” award after 3 months employment.
Professional Experience
Convergys Directv
o Inbound call
o Customer billing resolution
o Sales
o Chat online customer service
Xerox Verizon
o Chat online customer service
o Inbound call
E-Replacementparts.com May 6 Temp
o Ship and pack new inventory
o Call in-bound and out-bound to customer
Black Bear Dinner Feb 2014 Host/ Waiter
o Cashier
o Hostess
NRG Jan 2014 Customer Service Representative/ Manager
o Operated and manage 10+ people
o Business to business customer service
o Operated in and out going call
o Prepared morning meetings
Buckle July 2013- Feb 2014 Team Leader/ Cashier/ Clothing Design
o Operated cash register; balanced cash and checks in register with receipts.
o Socialize and greeting to customers
o Make and sign in customers for great opportune for Buckle reward card.
Star Coffee July 2013 to October 2013 Team Leader/ Cashier / Waitresses
o Operated cash register; balanced cash and checks in register with receipts.
o Greeted and interacted with customers
o Experience with serving large quantities of customers
Subway March 2012 to September 2012 Customer Service Clearfield, Utah
o Greeted incoming customer on average 95-560 in a week.
o Entered important updates into the company’s data base.
o Provided customer and personal service, this includes but not limited to clients’ needs and assessments.
o Prepare materials for the beginning of the day and for the next shift.
Lagoon March 2010 to September 2011 Team Leader Group Food Service/ Cashier Farmington, Utah No
longer employee
o Operated cash register to itemize and total customers’ purchases; balanced cash and checks in register
with receipts; consistently achieved 98% accuracy.
o Received cash, checks and credit card transactions from customers; $2500-$7000 per shift; served
approximately 70 customers per hour with 500 average check out.
o Stocked shelves and marked labels on over 200 items; maintained merchandise displays.
o Resolved customers’ complaints and addressed questions in a timely manner; provided information about
products and store layout; coordinated with supervisors and management.
o Completed weekly shift schedule for 18+ employees.
o Monitored 8 checkout stations to reduce customer delays; directed checkout line traffic during peak
periods; called additional workers to stations to reduce wait time and bottlenecks.
Education
Northridge High School Layton, Utah
o Graduated 2011
o Coursework in Adult and Family Health
o Member of DACA Club
o 3.0 GPA
Utah State University Logan, Utah
o Graduated 2014
o Associated Degree in Business
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