Customer Service Quality Assurance

KANDYSS TOUCHSTONE

**** ********* **. ******* **, 77096

*******.**********@*****.***

Summary

United States Air Force Veteran

Administration Coordinator

Skilled in multitasking and strong in customer service. Works with a sense

of urgency and thrives in a fast paced dynamic environment.

Highlights

Customer service and patient interaction skills, Proper phone etiquette

Articulate and well-spoken, Time management, Flexible, Meticulous,

Attention to detail, Professional and mature, Strong problem solver, W orks

well under pressure, Understands grammar, Appointment setting, Social

media knowledge, Customer service oriented, Meeting, Administrative

support specialist, Self-starter, Scheduling, Maintains strict confidentiality,

Maintains strict confidentiality, Strong planning skills, Strong work ethic,

Team player with positive attitude, Deadline-driven

Accomplishments

Audited and corrected a full chart room, making chart inspection from the

state of Texas 100% accurate.

Supported management through personal document management,

calendar organization and collaborating preparation for meetings.

Created accountability documents used every day by current facility

Implementation of new tracking system that resulted in improved patient

care.

Experience

Full time student at DeVry University Houston Campus

03/2014-prersent

Bachelorette in Technical Management

Surgical Scheduler

02/2013-03/2014

International Center for Surgical Science

Designed PowerPoint presentations for management

Collaborated with other administrative team members, human resources

and the finance department on projects and events

Handled and distributed all incoming and outgoing mail.

Wrote and distributed meeting minutes to appropriate individuals.

Created and maintained computer- and paper-based filing and organization

systems for records, reports and documents.

Business owner and operator Kandyss's Twinkle Toes Daycare

01/2007-12/2012

Operated a full daycare working hand in hand with the FDA, United States

Air Force, and there international daycare inspection teams.

Completing one year training in less than 8 months.

Managing all paperwork, taxes, and support documentation for over 100

clients.

Worked around the clock, supporting the men and woman of the United

States Air Force

Medical Technician United States Air Force

07/2001-07/2008

Active Duty for four years, and reserve for four years, now a decorated and

honorably discharged veteran.

Developed patient care plans, including assessments, evaluations, and

nursing diagnoses.

Helped physicians examine and treat patients by assisting with

instruments, injections and suture removal.

Supported patients with customized patient teaching tools.

Participated in unit based Quality Assurance Program.

Prepared for HIPAA and JCAHO reviews

Maintained all confidential personnel files,

Recorded patients' medical history, vital statistics and test results in

medical records.

Ensured HIPAA compliance.

Educated patients about their treatments.

Served as a liaison between patients and physicians to assist patients in

understanding their treatment plans.

Provided necessary health education training for patients.

Provided on-call care at all times of day and night.

Education

DeVry University Houston campus 3/2014 to Present

Technical Management 32 credits achieved in upper level courses

University Maryland University Gam

Courses taken were in addition of a full time schedule at the University of

Guam

University of Guam

Top 15% of class

111 credits completed

Air Force Medicine

Medical Technician of the Air Force

Community College of The Air Force

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