BS Economics Graduate (formerly a Bank Employee)
Resume:
S AYSON, SHERR Y y EMBESTRO
B** L** Industry St., Goodwill Homes1,
San Bartolome, Novaliches, Quezon City 1116
Philippines
*************@*****.***
+63 2 9211165
EDUCATIONAL ATTAINMENT
College
School of Economics – Bachelor of Science in Economics -November 2000
University of the Philippines, Diliman, Quezon City
High School
Quezon City Science High School, March 1995
Scientian Rd., cor. Misamis St.,
Bago-Bantay, Quezon City
Elementary
St. Mary’s College, Quezon City, March 1991
Mo. Ignacia St., Diliman, Quezon City
Preparatory
Our Lady of Hope Parochial School, March 1984
Road 8, Bagong Pag-asa, Quezon City
WORK EXPERIENCE
04 February 2002 – 31 July 2014
Hongkong and Shanghai Banking Corporation, Ltd. (Philippines)
3058 Fifth Ave.West, Bonifacio Global City, Taguig City 1634
HSS Service Delivery Payment Assistant, HSBC Securities Services
24Jun 2013 – 31 July 2014
*Provided back office support for HSS clients’ transaction
*Generated entries, processed transfer and payment instructions relating to clients’ inward /outward-related forex
*Advised foreign exchange details for clients Buying /Selling transactions and prepared Certificate of Inward
Remittance
*Managed operational risk including identification, assessment, mitigation, control and reporting
*Posted and printed Cashier’s Order for Credit Suisse Philippines and others teams’ payment requirements
*Prepared reports in a timely manner
ATM Settlement Reconciliation Clerk, ATM & Cash Division, HSBC Technology Services
15 Oct 2007 – 21 Jun 2013
*Efficiently reconciled and balanced settlement of HSBC and HSBC Savings Bank with that of Bancnet using
BARTS
*Expeditiously processed Global ATM discrepancies and Accounts Payables
*Coordinated with Global ATM and Card Products with regards to discrepant global and credit card transactions
*Prepared vouchers intended for refund to HSBC (local and global) and HSBC Savings clients
*Investigated outstanding discrepant outward transactions for possible refund to other networks’ member bank
clients
*Actively participated during User Acceptance Testing for Project implementations
*Acted as reliever for the Complaints Management Clerk
Credit Documentation Assistant, NSC General Banking Services
13Sep10- 30Nov2010 (On Secondment - Home Loans)
*Thoroughly monitored Home Loan documents preparation prior to drawdown
*Closely coordinated with third party units responsible for document processing
*Corresponded with Account officers regarding document correctness and completion
On Secondment - Trust Operations Clean Up Project – Trust Operations
16Feb 2009 – 29May 2009 (On Secondment - Trust Operation Clean Up Project)
*Helped out in the cleaning of Trust Operations client documentations backlog
*Accurately checked and loaded in a system all application forms and documents submitted by existing Trust clients
Payments Services Associate II - Payments Division, Network Services Center
26 June 2006 – 02 Nov 2006
*Correctly processed Inward/ Outward Remittances and transfer instructions of both Personal and Corporate
clients
*Meticulously performed inward/outward telegraphic transfers, local payments, GSRT, RTGS, DDs and COs;
HBPH
ADA and quarterly (Stock) STK cheque signing
*Managed Gate keeping functions such as monitoring of all incoming mails sent to OPP TRANSFER & OPP REMS
generic LNs and all incoming lane fax messages to ensure that all IRM/ORM/Transfer- related correspondences are
acted upon and/or forwarded to appropriate section for action
*Punctually provided cash flow reporting to Treasury, and Summary of Foreign Exchange Disposition
NSC Securities Assistant (HSBC Securities Services), Payments Division, Network Services Center
12 July 2004 – 23 June 2006 / 06 Nov 2006- 12 Oct 2007
*Provided back office support for Securities clients’ transactions, focusing on entries, transfers and payment
instructions
*Properly generated local and outward payments entries and reports relating to clients’ inward- related forex
transaction,
*Closely managed operational risk, including its identification, assessment, mitigation, control, and reporting
Administrative Assistant – Travel, Administration Department
05 August 2002– 09 July 2004
*Received flight and hotel booking requests from local and overseas travelers for various official travel purposes
*Coordinated with traveler/guests and accredited travel agencies and hotels for booking arrangements
*Ensured that all documents needed for travel (flight and accommodation) are complete, and timely processed
*Prepared traveler’s allowance documents for processing by Finance Department Properly and monitoring
receipts and payments of invoices of costs incurred by the travel arrangement
Correspondence and Mailing Clerk, Administration Department
04 February 2002– 02 August 2002
*Received all mails, packages and documents from different couriers and precisely dispatching them to the different
HSBC and HBPH departments within the agreed service standards
*Accommodated, reimbursed and balanced petty cash requests
*Conformed with Payments and Cash Management instructions for release of Cashier’s Orders
*Balanced and safekept still unreleased cheques
03 September 2001 – 01 February 2002
Citibank N.A.
Eastwood City, Libis, Quezon City
Credit Investigator (Project Hire), Credit Acquisitions Department
*Investigated all Citibank credit card applicants via telephone
*Performed outbound calls to investigate credit card applicants by verifying personal and work details, and
authenticity
of documents submitted
*Verified work details and accurately encoded information from records of applicant’s employer
06-14 August 2001
Wheelers’ Club International
Quezon Avenue, Quezon City
Telemarketer
*Performed outbound calls to market the services and products offered by Wheelers’ Club International
*Maintained clients’ accounts through regular monitoring of information and concerns in the client database
*Properly addressed clients’ concerns received through inbound calls
16 February 2001 – 30 April 2001
Unionbank of the Philippines
SSS (Makati) Bldg. Ayala Ave., cor. Herrera St., Makati City,
Collection Assistant, Credit Card Remedial Management Group
*Managed credit card accounts through payments restructuring and prepared monthly amortization schedule
*Generated cash collection through outbound calls and correspondence such as postal mail
*Executed strategies on obtaining contact & persuading clients to open a Unionbank Checking account for
restructure
*Produced monthly reports, approval request forms and action sheets for assigned accounts
CO-CURRICULAR
University of the Philippines Circle of Entrepreneurs
2nd Sem 1999-2000
Member
st
1 Sem 2000-2001
Youth Bound for Action – Catechism
1st Sem 2000-2001
Member
SCHOLARSHIPS
Quezon City Government Scholar :
Special Science High School, 1991-1995
Scholarship and Youth Development Program, 1995-1998
Socialized Tuition and Financial Assistance Program – Iskolar ng Bayan, 1995-2000
PROFESSIONAL QUALIFICATION
Career Service (Professional) - 87.30 % (05 December 2000)
SEMINARS/ TRAININGS/ PROJECTS
CAREER ASSISTANCE PROGRAM
Orientation Seminar- June 2000
Total Approach to Job Application- July 2000
Industry Orientation Seminar- August 2000
PEOPLE @ WORK SEMINAR SERIES
Assertiveness in Communication- May 29, 2001
Values/Characteristics of the Global Pinoy- May 30, 2001
PEOPLE @ WORK SEMINAR SERIES
Managing Work Related Stress – 18 February 2002
HSBC MANILA TRAINING CENTER SEMINARS and TRAININGS
Clerical Induction Course - 10-12 April 2002
What Matters Most – 09 December 2002
Core Operations Training Programme – 22-24 January 2004
Signature Analysis and Forgery Detection – 31 July 2004
Basic HUB Training – 17-18Aug 2004
Service Excellence Workshop – 02 September 2005
MS Office 2003 Training – 14 June 2006
Operational Risk Management – 22 June 2006
Fraud Detection Workshop – 02 October 2006
Learners Connect: Effective Communication - 10 Nov 2009
HSBC ONLINE LEARNING PROGRAM/MODULE
Macroeconomics – An Overview – 27 July 2005
Technical Analysis – An Overview – 20 October 2005
Effective Communication – 01December 2005
Business Recovery Planning Education Series 1 – 08Dec 2006
Fighting Dirty Money 2005 – 28 December 2005
Credit Risk – Mitigation – 05 January 2006
Health and Safety – 23 January 2007
Avian Influenza Awareness – 23 April 2007
Sama-sama Tayo! (Let’s Join-Up!- MNL Version) – 12September 2007
Fraud Awareness – 13 December 2007
Countering Bribery E- learning – 17December 2007
Ammunition for Fighting Dirty Money – 27December 2007
Instructor Led Training Internal: FRAUD VIDEO – 14March 2008
Introducing Performance Management – 13 January 2009
Objective Setting: An Employees Guide – 13 January 2009
Group Information Risk Awareness – 09 February 2009
Compliance and Reputational Risk – 11 May 2009
Group Anti Money Laundering (Too Hot to Handle) - 16June2009
Business Continuity Management (BCM) - Introduction – 14August 2009
HSBC Information Security Risk and Privacy/ Data Protection – 18September 2009
HSBC Information Security Risk Training 2010 – 18 September 2009
Instructor Led Training Internal: Maxim’g Performance Through Objective Setting -16February 2010
Operational Risk Awareness – 21May2010
Making a Difference with One HSBC – 21May2010
Making a Difference with One HSBC – Test of Knowledge - 24May2010
HSBC Business Continuity Awareness Training Programme –22Jun10
Balance Sheet Reconciliation – 28July2010
Group Anti Money Laundering – Too Hot to Handle 2010– 10Aug2010
HSBC Information Security Risk Training 2010 – 07Jan2011
Anti-Bribery and Corruption – 15Mar2011
HSBSC Remote and Home-Based Working Training 2010- 13April 2011
Sanction Awareness Training Programme - 31May2011
Information Security Awareness for Restricted Data Custodians– 02June2011
Business Continuity Awareness 2011– 17Aug2011
Customer Service Skills for Servicing Internal Customers – 06October 2011
Group Anti Money Laundering – Too Hot to Handle 2011– 25Jan2012
HSBC Information Security Risk Training 2011 – 15February 2012
Setting Performance Objectives – The ‘What’ and “When’ of Objective Setting – 29 February 2012
Setting Performance Objectives – Translating Behaviours into Actions – 29 February 2012
Setting Performance Objectives – Writing and Critiquing Objectives – 29 February 2012
Health and Safety Awareness – 18 June 2012
Customer Due Diligence and Record –Keeping Requirements for Anti-Money Laundering and Counter- Terrorist
Financing - 19 June 2012
Health and Safety Awareness – 19June 2012
Anti- Money Laundering and Sanctions Awareness 2013 – 11Jan2013
Business Policy and Principles for Countering Bribery – 11Jan2013
Operational Risk Learning – 21Feb2013
Information Security Risk – 28 Feb 2013
Production Management – Overview – 24 May 2013
Production Management – eTCS and ODE – 24 May 2013
Unconscious Bias Learning for Employees – 12Aug2013
Sanctions – 15Aug 2013
2013 Counterparty Fraud- 29Aug 2013
2013 Anti Money Laundering – 06Sep 2013
Business Resilience (Planning Pays Off) -18Oct 2013
Assurenet Preparer – 09Jan2014
Assurenet Reviewer - 09Jan2014
Balance Sheet Reconciliation – 10 Jan 2014
Foreign Account Tax Compliance Act (FATCA) Overview - 21 Jan 2014
Bribery Zero Tolerance - 28 Jan 2014
HSS Primary Risk Training – 20 March 2014
Sanctions – 02 July 2014
Sanctions – What You Should Know– 05 July 2014
HSS TRAINING
Global Standards – 02 May 2014
Information Risk Security c/o SFR – 09May2014
HSS Related Process – 20 May 2014
AML Learning – 26 May 2014
Institutionalizing Risk Management Awareness in HSS- Operational Risk – 17June2014
BANCNET
2008 ATM Center Operations Seminar – 06 Sep 2008
BARTS Training – POS Connection - 29 April 2010
Bancnet IST 7.6 Upgrade/ Migration – May – July 2012
HSBC PROJECTS
Regional Debit Card Development and Rollout – July – August 2008
HSBC Debit Card Conversion – January 2009
HBPH Debit Card Conversion UAT – January 2009
Regression – UAT (Bancnet) – January 2010
MNL HSBC Advance Implementation Project – January- February 2010
MANILA ATM Network Migration – January 2010
ASP China Union Pay ATM Acquiring Project UAT– January 2010
Project Beagle MNL – November 2010 – March 2011 (Implemented – July 2011)
UNION
Trade Union Orientation Seminar – 01April 2011
QUALIFICATIONS
Organized and a fast learner
A good team player
Possess high standard of verbal and written English
Able to multitask while paying good attention to details
Time conscious and able to work with minimal supervision
Strong analytical and quantitative skills
Analytical, resourceful, creative, goal oriented and service-oriented
Able to work effectively and efficiently under pressure and under challenging situations
Comfortable liaising, working and multi-tasking within a high pressured environment
Self motivated, able to meet tight deadlines
Possess strong communication, interpersonal and motivational skills
Willing to render overtime work when needed
Have well-developed problem solving, decision-making, time-management and organizational skills
OTHER SKILLS
Proficient in English, Filipino, Bicolano
Proficient in MS Office Applications
PERSONAL INFORMATION
Date of Birth : December 1, 1977
Civil Status : Single
Religion : Roman Catholic
Contact this candidate