Quality Maintenance

SteveN PHELPS

*** ***** ****** **, ********** Ga 31313, 912-***-****,

******.**@*****.***

SUMMARY

Quality Professional with experience directing and overseeing quality

assurance processes in an automotive services environment. Maintain

specifications, produce statistical documentation and communicate with

senior-level managers regarding quality issues. Provide supervision and

training to quality team members. Sustain quality and compliance levels.

Organized, efficient, and precise with strong communication and liaison

skills.

Skilled in planning and execution of special projects during

time-critical environments.

Decisive and direct, yet flexible in responding to constantly changing

assignments.

Enthusiastic, creative, and willing to assume increased responsibility.

Skilled at solving customer relations problems.

Efficiently able to communicate with customers, staff and management.

High initiative with strong self-management skills.

AREAS OF EXPERTISE

Planning and execution of Audits

Staff Training & Development

Continuous Quality Improvement

Document Control

Haz Mat Regulations / OSHA

Planning, developing and maintaining Quality Management Systems (QMS)

Experience

DIESEL MECHANIC

12/13 TO 5/14

Love's Truck Tire Service

Richmond Hill, GA

. Heavy duty repairs including the following: Servicing, diagnosis and

repair of engine oil, transmission oil, rear and front differential oil,

power steering oil, filters, Electrical, air, fuel and air conditioning

systems, wheel end assemblies, drive line assemblies and but not to

include any internal components of the differentials, transmission or

Motor.

. Tire Sales and Service including the sale, removal, and replacement of

tires up to but not limited to commercial vehicles. Inventory Control

. Roadside Assistance including assisting customers with roadside services

up to but not limited to jump-starts, fuel delivery, belts, hoses, brakes

and wheel-end assemblies.

Lead Mechanic

03/13 to 09/13

Savannah Reload

Garden City, GA

. Diagnosed, troubleshot, repaired and maintained company equipment such

as; Lindie, Yale and Hyster fork lifts in accordance with manufactures

instructions.

. Used diagnostic procedures and equipment to identify and correct

equipment faults.

. Preformed mechanical, hydraulic, pneumatic, electrical and electronic

analyses.

. Disassemble a wide variety of heavy construction equipment to pack into

20 and 40 ft. shipping containers for shipment to various countries

around the world.

. Operated shop equipment including cranes, welders, presses, grinders and

heavy hand tools.

Quality Management Lead

02/11 to 02/13

AC First/AECOM

Camp Leatherneck, Afghanistan

. Developed, updated and maintained company's Quality Management System.

. Planned, coordinated and conducted audits as scheduled or directed in

accordance with directives; verify implementation of proposed corrective

action for noted non-conformances in accordance with directives.

. Provide direct support for the continued development of QMS, updated and

maintained the company's Quality Management System; serve as a Lead

Auditor for audits of Departments or Branches.

. Gathered and analyzed data for Quality Management System improvements.

. Preformed trend and root cause analysis on key performance indicators,

inspections and audit results, recommended corrective/preventive actions

and enhanced overall system improvements.

. Assisted and advised departments with the writing, editing and

coordinating Operating and Work Instructions for approval by Program

Management Office.

. Served as the site training instructor for ISO; audit,

corrective/preventive action, root cause analysis, test equipment

calibration and non-conforming materials procedures and methods.

. Assisted in the preparation of Management Reviews to ensure continued

improvement of the Quality Management System. Supervise a team of

Technical Inspector and auditors in support of AC FIRST Quality

Management System and Quality Control Program.

Special Accomplishments:

. Instrumental in AC First/AECOM obtaining recertification in Jan 2013 by

traveling to Kandahar Air Field, Afghanistan to performing a series of

site Quality Management Systems audits.

. Identified numerous major deficiencies that were corrected prior to

recertification.

Heavy Equipment Mechanic

09/09 to 01/11

Raytheon Polar Services Company, South Pole and McMurdo Station,

Antarctica

. Diagnosed, troubleshot, repaired and maintained construction and heavy

support equipment such as; Caterpillar bulldozers, loaders, ATV's,

tractors, Pisten Bullies and diesel heaters.

. Performed services, maintenance, repairs and overhauled components in

accordance with manufactures instructions. Used diagnostic procedures and

equipment to identify

. and correct equipment faults.

. Preformed mechanical, hydraulic, pneumatic, electrical and electronic

analyses. Operated shop equipment including cranes, welders, presses,

grinders and heavy hand tools.

Senior Quality Assurance Engineer/Lead Auditor

12/07 to 04/09

Consolidated Contractors International Company, Ras Laffan Industrial

City, Qatar

. Solely responsible for the preparation and maintenance of Project QMS

ensuring that company met and obtained ISO 9001: 2000 registration.

. Monitored the implementation of Project Quality Systems, including the

Project Quality Plan and Quality Management Procedures within specific

areas of responsibilities to ensure framework for Quality System

compliance.

. Preformed and revitalized a dormant Internal and External Quality Audits

on Project, Suppliers and Sub-contractors to ensure compliance with ISO

9001: 2000 and contract requirements.

. Revitalized and maintained the non-conformance reporting system for

identification, control and recertification of all non-conforming

materials, works and processes.

. Preformed trend and root cause analysis on key performance indicators,

inspections and audit results, recommended corrective/preventive actions

and enhanced overall system improvements.

. Supervised the compilation and indexing of Quality Dossiers for final

handover.

. Conducted Management Reviews to ensure continued improvement of the

Quality Management System.

Order Fulfillment Quality Inspector

04/07 to 12/07

JCB Construction Equipment,

Savannah Ga.

. Inspected final product to ensure machines are built to customer

specifications; ensuring product performs to specifications, repaired

minor defects.

. Inspected stock machines for deterioration and defects and repaired if

require.

Quality Systems Supervisor

12/05 to 12/06

ITT Industries, Inc., Systems Division,

Camp Arifjan, Kuwait

. Supervised a team of Quality Analysts in support of a US Army maintenance

and global supply contract located at Camp Arifjan, Kuwait.

. Developed and implemented Quality Management Systems (QMS) to meet the

requirements of ANSI/ISO/ASQ 9001:2000 and Value Based Six Sigma.

. Performed program level and subcontractor surveillance audits, wrote and

reviewed functional procedures and processes, developed and updated audit

checklist.

. Designed and delivered ISO 9001;2000, Occupational Safety and Health

Administration (OSHA) standards, and safety training programs to US Army

and employees of ITT staff.

Field Service Mechanic of Heavy Equipment

07/05 to 12/05

Volvo ASC Equipment Co.,

Savannah, Georgia

. Repaired major systems of construction equipment for customers:

undercarriages, final drives, transmissions, steering and brake

components, hydraulic pumps, lines and cylinders.

. Diagnosed and repaired fuel, engine cooling, air conditioning/heating,

electrical and hydraulic systems.

. Prepared new equipment for sales and preformed warranty repairs to

manufacturer standards. Conducted initial equipment assessment with

customer for repair estimate costs and return dates

Quality Control/ISO 9001 Specialist

5/04 to 5/05

DynCorp International, Irvin, Texas

Muscat, Oman

. Assisted Quality, Safety, and Environmental (QSE) Manager by managing

program level QMS.

. Coordinated responses to audit reports and ensured follow-up. Assisted

the QSE Manager in analyzing the performance of the QMS.

. Reviewed and conducted Internal Audits as a lead auditor. Monitored

Corrective and Preventive action requests for timely completion and

implementation.

. Designed and delivered ISO and safety training programs to US Air Force

(USAF) and Occupational Safety and Health Administration (OSHA)

standards.

. Ensured and maintain Program level QMS website accuracy.

Light Wheeled Mechanic

10/03 to 04/04

Onsite Staffing,

Ft Stewart Ga

. Diagnosed, repaired and rebuilt major systems of wheel vehicles for US

Army contract located on Ft. Stewart, Georgia to include but not limited

to; fuel systems, diesel engines, drive lines; transmissions, transfer

cases, final drives and gear reduction systems, suspension, steering,

electrical coolant and heating systems.

. Performed supervisory and related duties in the absence of the shop

chief.

. Preformed final inspections of vehicles leaving the work shop to ensure

only quality products were being released to the customer.

DynCorp International, Irvin, Texas

6/02 to 08/03 Quality Control

Inspector/Auditor, Transportation AL Udeid AB,

Qatar

. Developed and monitored quality control, training, safety and

environmental programs in support of USAF contract. Implemented and

complied ISO 9001; 2000 standards.

. Audited ISO and safety training programs to ensure compliance with USAF

and OSHA standards.

. Monitored Corrective and Preventive action requests for timely completion

and implementation.

. A key player in the attainment of ISO 9000 registration for the Qatar

site.

Heavy Equipment Mechanic/Foreman

8/01 to 5/02

Onyx Waste Services,

Jesup, Georgia

. Diagnosed, Repaired and rebuilt major systems of residential waste

removal equipment: diesel engines, transmissions, hydraulics, air brakes,

suspension, steering, electrical and coolant systems.

. Monitored and ensured preventive maintenance was performed in a timely

manner. Inventoried and ordered all parts required for equipment repair

actions.

. Performed related administrative work to include but not limited to:

initiated and submitted maintenance work orders, parts requests and

invoices.

DynCorp International, Irvin, Texas

7/00 to 7/01

Vehicle Maintenance Shop Chief,

Al Udeid AB, Qatar

. Managed vehicle maintenance activities and programs.

. Supervised 64 maintenance personnel in the repair and maintenance of a

vehicle/heavy equipment fleet of over 1,100 pieces valued over 50 million

dollars.

. Planned and controlled work methods, production schedules and operating

procedures.

. Ensured adherence to production goals, quality controls standards, USAF

Safety and OSHA standards, operating instructions, and self-inspection

programs.

Heavy Equipment Mechanic

9/99 to 6/00

Stith Equipment Co. Inc,

Savannah, Georgia

. Repaired major systems of construction equipment for customers:

undercarriages, final drives, transmissions, steering and brake

components, hydraulic pumps, lines and cylinders.

. Diagnosed and repaired fuel, engine cooling, air conditioning/heating,

electrical and hydraulic systems.

. Prepared new equipment for sales and preformed warranty repairs to

company standards.

. Preformed initial equipment assessment with customer for repair estimate

costs and return dates.

Crew Leader

5/99 to 9/99

Delta Machine Products,

Brunswick, Georgia

. Supervised a crew of 2-5 personnel in the manufacturing of fiber optics

cable laying machinery; building of fiber optics cable laying machines

using D-4 and D-5 Caterpillar Dozer chassis.

. Fabrication of parts, installation of engines, gear cases, pumps and

hydrostatic motors.

. Fabrication of hydraulic plumbing and electrical wiring.

Vehicle Maintenance Superintendent

4/98 to 5/99

U.S. Air Force, 728 Air Control Squadron, Eglin Air

Force Base, Florida

. Managed all vehicle maintenance activities and programs in support of a

US Air Force mobile radar unit.

. Supervised 16 maintenance personnel in the repair and servicing of a

vehicle/heavy equipment fleet of over 300 pieces valued at over 8 million

dollars.

. Planned and controlled work methods, production schedules and operating

procedures.

. Ensured adherence to production goals, quality controls standards, USAF

Safety and OSHA standards, operating instructions, and self-inspection

programs.

Disaster Preparedness NON-Commissioned Officer (NCO)

7/96 to 4/98

U.S. Air Force, 728 Air Control Squadron, Eglin Air

Force Base, Florida

. Conducted research and developed basic disaster preparedness plans,

including measures to minimize casualties and damage from disasters

caused by acts of nature, accidents or wartime attacks.

. Conducted disaster preparedness training. Monitored disaster preparedness

activities.

. Managed and conducted conventional weapons attack preparedness and

survival measures and natural disaster operations.

. Served as unit control center representative and monitored unit's

survivability status.

Honors/awards:

. Received an excellent rating during a local hurricane exercise "Thor".

Significantly improved squadron disaster preparedness: created a weather

information base station.

. Created and maintained a personnel information data base which could be

used to locate personnel at any time during emergencies.

Vehicle Maintenance Supervisor

6/92 - 7/96

U.S. Air Force, 15th Air Support Squadron,

Ft Stewart Ga

. Supervised the repair and maintenance of all vehicle assets.

. Planned and scheduled vehicle and equipment maintenance.

. Planned and controlled work methods, production schedules and operating

procedures.

Vehicle Maintenance Training Manager

6/91 - 5/92

U.S. Air Force, 8th Transportation Squadron,

Kunsan Air Base, Korea

. Supervised the overall training of civilian and military maintenance

personnel in proficiency and upgrade training.

. Conducted safety training and hazardous communication training program.

Vehicle Maintenance Supervisor/Mechanic

3/75 - 6/92

U.S. Air Force,

Various Locations Worldwide

. Supervised the repair and maintenance of all vehicle assets.

. Planned and scheduled vehicle and equipment maintenance.

. Planned and controlled work methods, production schedules and operating

procedures.

. Maintained various military vehicles ranging from sedans to heavy trucks

and construction equipment using the most economical means available.

Education and Professional Training

. Supervisor and Lead Personal Qualification Standards Training, May 2012

. Six Sigma Green Belt, June 2005

. US Air Force Mid-Level Management Training (US Air Force NCO Academy),

February 1991

. US Air Force Advanced Automotive Maintenance Management Training,

September 1986

. US Air Force Basic Management Training, Apr 1981

. US Air Force, Advanced Automotive Repair Training, Aug 1979

. US Air Force, Basic Equipment/Diesel Maintenance Repair Training, Aug

1975

. Lake Forest High School, Felton De, May 1974

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