Customer Service Manager
Resume:
Resume of Georgia Braun
I am applying for the full time WIC Clerck at the OKC Indian Clinic.
Personal Information
Georgia Braun
OKC, OK 73159
WORK HISTORY
Putnam City Schools
Position: Substitute Teacher
Start Date: November 2006 End Date: Currently Employed
Responsibilities: I am responsible for implementing lesson plans and when lesson plan are not available I develop my
own, I teach reading and engaged in story time on a regular basis, math, and all other disciplines. I maintain a good
working relationship with students, staff and parents.
Gary E. Miller Juvenile Detention Center
Position: Detention Officer
Start Date: 7-6-2007 End Date: 8-16-2010
Responsibilities: I worked in the control center which includes but not limited to the following: Operating a two-way
radio to communicate with staff; working closely with administration keeping them apprised of all relevant
information such as parent visitation, medicine drop-offs, phone calls, residents being released, new resident arrivals,
residents being released, through remote access monitoring traffic such as police, sheriffs, Federal Bureau of
Investigation, and other providers access into the facility, providing dinner count, and ensuring safe movement of
traffic throughout the inside of the facility. I was responsible for answering and directing calls for the entire facility. I
was responsible for supplying products for the operation of detention and sanctions programs during the shift. I was
responsible for written reports documenting all activities that occurred during the shift including the date and time of
occurrence. I was responsible for determining behavioral detention points for residents during the shift. I monitored
parental and provider visitations with residents. I tracked the distribution of keys, radios, and vans. I tracked staffs
time of arrival and departures. I was responsible for calling administration in the event of emergency situations and
recording all actions by staff and residents. I was responsible for faxing pertinent information to responsible parties
during the shift. I was responsible for current record keeping including the population sheet, the boards identifying
current residents, their county, level, allergies, behavioral issues, whether they have items in the lock box,
documentation of self –limited, limited, or no activities due to medical concerns as determined by the supervisor, nurse
or doctor, recording maysi dates and number of current beds available. I was responsible for completing work orders
for maintenance of the facility. I ensured that resident phone calls were attempted or actual calls were made to parents
or relatives. I was responsible for providing a second set of eyes to officers on the floor and communicating any
necessary information.
I worked the floor in both Detention and Sanctions programs providing supervision of residents in the classroom. I
was responsible for giving the Slossans Oral Reading Test, teaching life skills, and other classroom subjects and for
giving maysis. I was responsible for implementing discipline, assigning wing time, implementing judges orders, and
for the documentation of residents behavior during the shift. I was responsible for female residents receiving showers
and that all items are accounted for. I was responsible for monitoring the residents behavior during the shift consisting
of mealtime, exercise, cleaning activities, drug screening, television and game time. I was responsible for
implementing 15 minute bed checks after residents were locked down. I was responsible for ensuring room searches
were completed. I was responsible for new intakes and releases. During a code red I was responsible for securing
residents in their cells, I was responsible for assisting a team of officers in a takedown when necessary, and for writing
a report for the Judge regarding the incident.
Walmart
Position: Cashier
Start Date: March 2006 End Date: July 2007
Responsibilities: Checking out customers, working in customer service selling money orders, money transfers,
handling returns, and handling complaints.
Central State Community Services
Position: Support Coordinator
Start Date: 8-17-2004 End Date: 12-10-2004
Responsibilities: Ensure all shifts are staffed, all the client’s needs are met, and all paper work is completed.
Coordinate and work with the Department of Health and Human Services to secure needed funding to meet the client
needs. I was responsible for being on call 24 hours 7 days a week. I was responsible conduct all meetings concerning
the client.
Quiznos
Position: Shift Leader
Start Date: 2002 End Date: 2004
Responsibilities: Open and Close the Store, ensure there was enough financial resources available on a daily basis,
ensure all foods met certain temperatures, ensure there was enough available produce and foods on hand, run the
register, supervise employees, ensure the restaurant, kitchen and bathroom were clean, assign duties to employees,
attend to customers needs, and keep the manager and assistant manager were kept informed of all events.
Department of the Interior/Bureau of Indian Affairs/Office of Indian Education Programs/Branch of Planning/and
Branch of Exceptional Education
Position: Exceptional Education Specialist
Position: Education Specialist
Start Date: 12-1991 End Date: May 2002
Responsibilities: I was responsible for the monitoring Bureau of Indian Affair schools for compliance with Federal
Laws and Federal Code of Regulation (CFR Part 25) and (CFR Part 34). I was responsible for reviewing all of the
Special Education Plans for compliance with Special Education Laws and regulations for all of the BIA agencies that
had schools. I was responsible for keeping abreast of all new amendments to laws, court outcomes, and new laws in
order to respond to letters, questions posed by field personnel, and to respond to any questions or letters posed by
Congress and to respond to letters sent to Congress, the President of the United States, the Secretary of the Interior, the
Assistant Secretary of Indian Affairs, or our Director. I was responsible for the child data count for the entire bureau to
be forwarded to the U.S. Department of Education.
Responsibilities: I was responsible for the development of the Tribal Consultation Booklet for 557 tribes, the
development and monitoring of the Government Performance and Results Act, reviewing House and Senate bills to
ensure that the Bureau of Indian Affairs were included and any specific wording needed. I was responsible for budget
justifications and completing other duties as assigned.
I went home to take care of my mother as she had broken her knee cap.
Arizona State Department of Economic Security/Arizona Training Program at Coolidge
Position: Social Worker I/Qualified Mental Retardation Professional/Case Manager for Persons with Disabilities
Start Date: 1987 End Date 1988
Responsibilities: I conducted Individual Habilitation Program Plan meetings addressed their education, behavior,
work, medical and their life activities. I monitored their program plans and met with all responsible parties on a
monthly basis to address behavioral plans to determine if the plan was effective or what aspects of their life may be
affecting the progress such as home visits, a change in medication, change in jobs, or any change that may be affecting
their progress. I also tracked their educational progress to determine if the goals and objectives or implementation
strategies needed to be revised or if they were appropriate,
Kickapoo Nation School
Position: Special Education Coordinator/Teacher
Start Date: September 1986 End Date: July 1987
Responsibilities: I taught students ranging from Kindergarten to the 12th grade, and I supervised 3 employees. I
conducted Individualized Educational Program meetings.
EDUCATION
Tahlequah High School
591 Pendleton
Tahlequah, Oklahoma 74464
Phone: 918-***-****
Graduated: January 20, 1977
Northeastern State University
Office of Admission and Records
601 North Grand Avenue
Tahlequah, Oklahoma 74464
Phone: 918-***-****
Graduated: July 20,1983
Bachelors in Education
Major: Specific Learning Disorder with Minors in Education and Psychology
Oklahoma Teaching Certificate valid 6/30/2016 for Learning Disabilities Teacher # 146824
References:
Tami Delozier, Substitute Coordinator for Putnam City Schools, 5401 NW 40th Street, OKC, OK 73122, 405-495-
5200, *********@*****************.***
Elizabeth Hamilton, Librarian for Northeastern State University, 601 Grand Avenue, Tahlequah, OK 74464, 405-456-
5511, ********@***.**.***.
Darralyn Green, Domestic Engineer, 5324 Willowcliff Rd., OKC, OK 73122, 405-***-****
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