Customer Service Assistant

Rita Kalonji

**** ***** ****, ******, ** ***** 770-***-****, ****.***@*******.***

CNA Skills

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Patient care, cleanliness and comfort Would and catheter care

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Infection control HIPPA & JACHO knowledgeable

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Patient monitoring ICD-9 coding

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Intake & output measurement Confident under stressful conditions and

sensitive to patient needs

• Taking patient vitals

Professional Strengths

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Fluent in French and English Computer literate. Intermediate proficiency

in Microsoft Word and Excel

• Strong organizational skills

• Dependable and punctual individual

Education

Mentee Career Institute, Lawrenceville, GA Certificate - Medical Front Office, May, 2011

Certificate - Medical Assisting, 08/2014

Certificate - Patient Care Technician, 04/2013

Gainesville High School, Gainesville, GA

Certificate - Nursing Assistant, 01/2013

Diploma, May, 2009

Certificate - CPR & First Aid, 01/2013

Lanier Technical College, Oakwood, GA

Work Experience

Southeast Urgant Care, Dr, Hai Trinh,Occupational Medine Clinic, Snellville, GA 09/2014-Present

Conducted the following tests and procedure:Strep test,Nebulizer,Urine Culture,Pregnancy test,vitals

sign,elecardiogram,Venupuncture,phlebotomy,injection,centrifuge the specimen,Glucos check,wound care,

Medical Assistant Extern, Dr. Edward Mack, Internal Medicine, Decatur, GA 06/2014-08/2014

Conducted the following tests and procedures: Throat culture-urine culture test-serum pregnancy test-vital signs-

electrocardiogram-venipuncture-phlebotomy-injections-centrifuge the specimen-capillary blood specimen-Accu-

check-sterilization techniques and wound care. ● Prepared medical records for new patients-utilized Medi-Soft

software-prepared exam rooms and insurance verification.

Nursing Assistant, The Fountain View Center Alzheimer’s Disease, Atlanta, GA 10/2013-10/2014

Assist patient with bathing, grooming, dressing and feeding. Take and record vital signs and urinary input/output.

Support the patient in toileting, going to bed and changing the linens.

Patient Care Technician, Claris Omba, Private Home Health, Duluth GA 05/2012-05/2013

Assisted patients in bathing, oral hygiene, dressing, toileting, and ambulation. Conducted housekeeping, serving

meals and reminding client of their medication schedule. Also measured and tracked vital signs.

Nursing Assistant Extern, Delmar Gardens of Gwinnett, Lawrenceville, GA 04/2012

Front Office/ Customer Service, JPNG Financial Services, Sugar Hill, GA 03/2011-03/2012

Maintained high level customer service, verified customer information, processed incoming and outgoing

correspondence, return calls to customers for updates and maintained customer transaction files.

Professional References

Clovis Yombe, Respiratory Therapist, Grady Hospital, Atlanta, GA

Phone: 404-***-****

Jane Scott, Youth Advisor, Gwinnett Career Resource Center, Duluth, GA

Phone: 770-***-****

Contact this candidate