Customer Service Sales

RUFUS MARTIN MORGAN

OBJECTIVE: Seeking a challenging and dynamic Insurance Sales position that capitalizes on several years of

insurance and customer service experience. CA Agent Insurance License Number (0G06674)

RELEVANT EXPERIENCE

Insurance Agent M Power 2014

Represent a full line of Insurance products including Life, Health, Disability Insurance

Annuity Sales, Long Term Health Solutions,

Sales of 403B and 457 TSA

Document Reviewer One Reverse Mortgage/Aerotek 2010 2014

Effectively communicate with clients from the point of conditional approval.

Review conditions with the client needed to close reverse mortgage loan

Insure shipment of loans to mortgage investors before lock expires

Insure receipt of all final docs by the investors.

Enrollment Advisor Ashford University 2009 2010

Recruits, promotes and motivates students toward continued education at the University

Pre qualifies student for admission and financial eligibility

Advises students on program format, policies and procedures

Conducts new student orientation

Insurance Agent License Independent (0G06674) 2008 Present

Represent a full line of insurance products including but not limited to Life & Disability, Property &

Casualty, Workers’ Compensation.

Develop and Implement sales plan by reviewing customer needs and expectations.

Collects client’s information and inputs confidential data in database system to secure quotes.

Review and ensure that client’s information is accurate for transmitting policies.

Closing Specialist Deutsche Bank 2005 2007

Managed and processed a high volume pipeline of Loan Submissions and Document Preparation.

Audited documents for completeness and accuracy; 15 20 Loans per day.

Ensured that documentations conform to State and Federal Compliances.

Verified Title, Escrow, Income and Employment Status.

Worked closely with Underwriters, Loan Consultants, Sales Team and Outside Vendors.

Maintained discretion and sensitivity to confidential information.

Prioritized multiple tasks in a dynamic, deadline driven environment.

Responsible for Computer entry of all loan document information.

Provided Monthly Audit & Project Report to Managers and handle special assignments as needed.

Cross trained on several departments (Underwriting, Customer Service, Document Coordination).

Mortgage Loan Officer Metropolitan Federal Bank 2004 2005

Worked with banks and borrowers providing mortgage refinancing and second mortgages.

Conducted client interviews for pre qualification and new construction financing.

Provided Manager with Weekly Progress Updates.

Generated Marketing Campaign materials.

Regional Account Representative Wells Fargo Bank 2001 2004

Liaison to major institutional customers to procure bulk mortgages and exchange information with key

decision makers for both Wholesale and Retail Lenders.

Managed risk to reduce exposure to loss from insufficient documentation or underpaid mortgage premiums.

Coordinated with the Production Risk Management Group, in formulating communication and monitoring

the Quarterly Action Plans, for both internal and external distribution.

Analyzed documents and risk mitigation reports to identify performance trends by recommending working

solutions to internal management, productions members and clients.

Responsible for working with attorneys, settlement organizations and title companies to resolve issues with

Mortgage clients.

EDUCATION & SPECIALIZED TRAINING

UEI, Computer Tech Certification Program

KRS Computer & Business School

REFERENCES: Professional references furnished upon request

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