Customer Service Management

MARY L. TULL

Phone: 972-***-**** Email: **********@*****.***

Address: **** ******** *****, *****, ** 75074

SUMMARY OF QUALIFICATIONS

Driven professional with demonstrated track record of maximizing customer service opportunities and

consistently exceeding performance goals. Adept at working in fast paced environments, employing strong

organizational skills with attention to detail. Currently seeking a Mortgage Lending/Servicing position by

demonstrating key strengths and areas of expertise as follows:

LPS Software System/ Mortgage Loan Processing Commercial Banking

AS400 Consumer Lines of Credit New Business Development

Portfolio Management Due Debt Restructuring

Credit/Risk Analysis Diligence/Underwriting Regulatory Compliance

Audit Report Maintenance Staff Training/Supervision Data Verification/Analysis

Contract Administration Special Project Ethics & Integrity

Risk Mitigation/Reduction Management

Bankruptcy/Foreclosure

Laws

Bank of America, Addison, TX Assistant Vice President Nov. 2010 – Jul. 2014

Responsible for preparation of documents required by attorney to facilitate foreclosure.

Managed client files with signing authority and confirm validation to bank’s system of records.

Performed 2nd level review of documents by other team members to confirm accuracy and compliance.

Yearly Performance Reviews exceeding 98% over 5 years.

Bank of America, Richardson, TX Pre Sale Foreclosure Specialist Sept. 2008 – Nov. 2010

Accountable for reviewing up to 2000 mortgage loan files while communicating with attorney to confirm

status and progress of action.

Managed files to ensure completion of procedures to meet milestone dates.

Assisted team members on daily work and special projects as requested by management.

Intera, Inc., Pleasanton, CA Senior Provisioning Coordinator Apr. 2000 – Apr. 2008

Primary liaison between providers and clients to ensure timely execution of contracted services.

Managed payphone lines nationally while coordinating new installations. Executed orders for repair and

disconnect of services.

Corrected billing disputes, verified completion of orders, and maintained audit reports.

Bank One, Fort Worth, TX Research/Maintenance Specialist – Commercial Loan Specialist Jul. 1997 –

Aug. 1999

Gained a solid reputation for the highest level of productivity in department for maintaining account

accuracy, correcting billing errors, researching missing payments, and verification of all data.

ADDITIONAL EXPERIENCE

Bank of America, Tempe, AZ Senior Loan Processor

Bank of America, Irving, TX Senior Loan Processor

Bank of America, Dallas, TX Teller Supervisor

EDUCATION HISTORY

Collin County Community College Associate’s in Business Accounting

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