Customer Service Sales

Khoa Nguyen

** ********* ***** #***, *** York, NY 10010; 408-***-****; ******@*****.***

Qualifications

Demonstrates willingness to learn new things. A fast learner who adapts quickly and enjoys working in fast-paced,

challenging environments. Reliable, self-starter, and well organized. Can function independently or in teams.

Possesses strong work ethics and good with figures and numbers. Great analytical skills.

Education

University of Texas at Arlington

Bachelor of Business Administration

Concentration: Finance

Graduated: May 2012

Technical Skills:

MS Office, AS/400, I-portal, LAMP, Agile, Seibel, SharePoint, Oracle, AutoCAD.

Work Experience

Stryker: Technical Integration Specialist

Flower Mound, TX

July 2012-Present

• Implement Stryker medical instruments, middleware and reagents into customer sites/laboratories.

• Install and configure Linux and Windows systems and software. Integrate audio and video system s.

• Develops and supports operating room (OR) and catheterization lab integration infrastructure.

• Takes the lead in problematic accounts and ensures resources are scheduled to resolve issues.

• Works closely with business and IT partners to define, refine, and document integration requirements.

• Provides guidance and quality oversight and training to integration developers.

• Coordinates and manages implementation of integration solutions with business and IT partners.

• Creates, maintains, and reviews integration documentations.

• Educates and trains physicians, hospital personnel and office staff on technical matters relating to our

products and pacing through conducting and/or coordinating

• Provides production support by proactively monitoring integrations and seeking to improve quality and

performance by ensuring achievement of Service Level Agreements (SLA) and participating in required

on-call support, as needed.

• Perform maintenance of instrumentation and equipment and assembles and checks equipment and

supplies pre-operatively and communicates needs to circulator prior to bringing patient in room.

• Accountable for technical issue resolution including diagnosis of problem, recommendations for

workarounds, and defect correction.

• Evaluate, install, configure, and deploy new applications, systems software, products, and/or

enhancements to existing network infrastructure and applications throughout the enterprise.

• Conducts Quality Inspection Procedure (QIP) for all medical device (AV, Endoscopy) installations.

• Completes necessary documentation and phone calls. Updates sales representatives concerning cases.

Immediately notifies representatives regarding issues or problems requiring follow-up.

• Troubleshooting, installation, maintenance and service repair for Stryker equipment (Booms, Lights).

• Research and make recommendations regarding client/server hardware, software, and protocols as well as

integration products and services in support of procurement and development efforts.

• Resolving technical equipment failures through phone support and on-site customer visits.

• Completing Preventative Maintenance and Functional Management Inspections.

• Maintaining tools and test equipment properly and ensuring calibration.

• Meeting Health and Human Services and Environment Health and Safety requirements.

• Managing vendor’s service delivery processes.

• Utilizing the escalation process to resolve customer service delivery issues.

• Conducting root cause analysis that will lead to effective problem solving.

• Participating in sales opportunities such as contract renewals.

• Assisting with promoting and implementing revenue programs.

• Plan, execute, and manage the integration of new applications into existing network infrastructure,

systems and software throughout the enterprise.

• Demonstrates competence in assisting with surgical procedures and acts as a cohesive member of the

operating room work team and demonstrates appropriate interactions with all hospital service providers.

Carlisle and Gallagher Consultant Group: Business Analyst

Farmers Branch, TX

May 2011-July 2012

• Serve as a liaison between business user group(s), regulatory officials and BANK OF AMERICA.

• Reconciliation of Borrower Accounts after a default liquidation process has concluded.

Verification of funds received from investors to ensure minimal loss to the organization.

• Develop test scripts and test plans to enhance loan quality.

• Follow test scripts to test loans for quality and compliance purposes and document results.

• Research and Determine reasons for curtailment and losses Suggest and implement process improvements

inter-departmentally.

• Miscellaneous projects relating to Financial Controls.

• Collect and review financial package for Loss Mitigation Team.

• Serve as a liaison between business user group(s) and regulatory officials.

• Develop subject matter expertise in the areas of Default Management (e.g., Foreclosure, REO,

property preservation) processes and Loan Servicing. Assist the business in the identification and

adoption of operational best practices as appropriate.

• Investigate mortgage loans searching for any type of error or harm that has occurred during the

underwriting or servicing of the mortgage loan and prepare a report based on findings.

• Monitor production performance and process flow to maintain the quality of services, deliverables and

content; verifies compliance with site practices.

• Assesses and manages scope change, communications, issues and risks, and organizational change to

meet case closure objectives.

Washington Federal: Account Executive (Mortgage Lending and Servicing)

Plano, TX

April 2009-May 2011

• Provides external wholesaling/marketing services to specified accounts/territories.

• Drives product sales by promoting mortgage products through Third Parties, and/or creating and

providing business plans, sales goals, training and support for producers.

• Builds and maintains strong relationships to foster and build sales growth.

• Performs field calls for the account and assigned territory.

• Communicates with current and new customer accounts regarding a variety of topics including product

updates, changes to product portfolio and educational programs.

• Identify business opportunities and develop recommendations/drive solutions for application

improvement opportunities.

• Provides clear and concise communication to the customer.

Contact this candidate