Customer Service Sales

LORIE GAGNON

P.O. Box *** Cell Phone: 705-***-****

*** ******** ****, ****** ** K0L 1A0 Email: ************@*****.***

Customer service oriented Superior listening, interpersonal skills

Business management background

Extensive sales & retail experience

Experienced with Microsoft Office, internet and

Switchboard experience (voice –mail systems)

electronic mail

Money processing skills/P.O.S

Highly productive team player, require minimal

experience/Opening & Closing Tills/Basic

supervision

Bookkeeping

Detail oriented

Highly organized in respect to time Excellent communication skills

management and ability to multi task & Efficient in simplifying & finding information

prioritize

Strong problem solving & critical thinking skills

HIGHLIGHT OF QUALIFICATIONS

PROFESSIONAL EXPERIENCE

CAA South Central (Contract Position) • Peterborough, ON

2014 MEMBER SERVICE CONSULTANT

2013

As a motivated member of the customer service team, my duties included:

• Customer Service Relations and Sales with clients and Head Office

• Monthly sales targets, upselling and cross selling through products and services

• Data entry, payment applications, switchboard & retail merchandise selling

• Assist customers with planning travel times & routes

Donia’s Tim br Mart • Apsley, ON 2010 2011

RETAIL SALESPERSON/CUSTOMER SERVICE CLERK

Worked in a variety of settings including:

Sales and Customer Service through direct interaction and inquiries with staff and clients

Writing and issuing of sales contracts, processed credit cards/other payments

Inventory Research and arrangement of sales displays

Empress Cleaning Services • Bowmanville, ON 2008 2010

OFFICE ASSISTANT

As an integral member of the sales team, my duties included:

Establishing sales via telephone, cold calls and Power of Women Exchange network

Maintaining, following up on client accounts and generating new sales

General office equipment use, data entry and research via the internet, appointment booking

LORIE GAGNON

P.O. Box 144 Cell Phone: 705-***-****

226 McFadden Road, Apsley ON K0L 1A0 Email: ************@*****.***

Kawartha Sun Newspaper • Apsley, ON 2004 2008

SALES & MARKETING REPRESENTATIVE

As the primary sales representative, my duties included:

• Initiative in generating new sales, while maintaining established accounts

• Business profile interviews and write ups

• Responsibility for Accounts Receivable, sales contracts, and general office duties

• Consistently achieved “above average” monthly sales

West Bay Narrows Marina • Apsley, ON 1993 2007

OWNER & OPERATOR

As owner and operator, my responsibilities included:

Interviewing, hiring, training and managing employees, including creating schedules

Customer Service Relations and retail sales

Business Management, marketing, basic bookkeeping and basic clerical duties

EDUCATION

Tourism & Travel – Tourism Diploma April 2013

Sir Sandford Fleming College, Peterborough, ON

• Achieved academic standing on the Dean’s Honor List

Legal Secretary Diploma April 1984

Humber College, Etobicoke, ON

Received recognition for advanced academic standing

•

CERTIFICATIONS & AWARDS

ICDL Computer and Managing Files Training Certificate, 2011

Carlson Wagon lit Tourism & Travel Award/Peterborough Kawartha Tourism Award

TICO certification

OTHER EXPERIENCE

Marlin Travel, Peterborough (100 hours for field placement)

East Kawartha Chamber of Commerce (100 hours for field placement)

Hunters General Store, Apsley (Cashier/Store Clerk) / Hostess & Server

Consumer and Business Trade Shows, Power of Women Exchange Networking Group

Fundraising (organization, management, volunteering)

VOLUNTEER EXPERIENCE

The Canadian Canoe Museum / The Canadian Diabetes Association

Fleming College Orientation Days, Open House

Apsley Central Public School and Parent Council (9 years)

Gymnastics Team Assistant Coach (4 years)

LORIE GAGNON

P.O. Box 144 Cell Phone: 705-***-****

226 McFadden Road, Apsley ON K0L 1A0 Email: ************@*****.***

Girl Guides of Canada Spark Leader (9 years)

References & Supporting Documentation Provided Upon Request

Contact this candidate