Customer Service Representative

PARVEEN BAGGA

**** ****** ******, ********, ** R*P 1G5 204-***-**** *************@*****.***

PROFILE

Dedicated, energetic and reliable individual with experience in cashiering, office administration and

leadership support; seeking opportunities as Customer Service Representative.

Independently performed clerical functions including receiving and processing fees, collecti on of

fines as well as data processing; familiar with shop and office equipment including cash registers,

computers, photocopiers, telephones, scanners and printers.

Engaged others in assistive and supportive conversations including responses to question s and

queries with clear confident answers and clarifications on breakdown of charges to facilitate

understanding.

Managed multiple tasks and deadlines by setting clear priorities and allotting specific times for each

task; supported collaborative team eff orts by asking for and offering to provide assistance.

SKILLS AND ABILITIES

Customer Service

Demonstrated a friendly and professional attitude towards customers while answering transaction

related queries and responding to customer needs.

Familiar with scanners, cash registers and calculators; able to calculate discounts when applicable to

ensure customer savings and satisfaction without causing delays for other shoppers.

Strived toward consistently high levels of customer satisfaction and ensured completi on of all

assigned duties by prioritising tasks and workloads.

Leadership and Communication

Performed team leader duties including preparation and coordination of daily work schedules to

ensure all administrative records were entered and updated correctl y

Assigned specific duties to individual staff members thus ensuring adequate coverage of all required

tasks while freeing up additional staff to attend to other important matters.

Contributed to a positive working environment by offering to assist fellow co-workers and self-

initiating tasks on top of regularly assigned duties.

Provided administrative support such as data entry and correspondence with regulatory bodies while

collecting and compiling all the information they require.

Received and responded to telephone calls and emails from universities regarding registration of

new students; provided information regarding course guidelines, student data and examinations.

Organization and Neatness

Assisted in stocking and arranging display items as well as goods and inventory to promote visual

appeal and accessibility; placed orders for items or goods that were low or out of stock.

Maintained both hard and soft copies of day to day activities and in store bills of purchase; filed all

correspondence chronologically to maintain up to date records.

Utilized computer technologies such as Microsoft Excel to handle high volumes records, Microsoft

W ord to create appointment letters and Microsoft PowerPoint for presentation of information.

RELEVANT EMPLOYMENT

October 2009 – June 2014

Office / Teacher Assistant

Guru Nanak Institute Of Pharmacy Hoshiarpur, India

EDUCATION BACKGROUND

July 2003 – July 2007

Bachelors of Pharmacy

Punjab Technical University (Jalandhar) Kapurthala, India

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