Customer Service Quality Control
Resume:
nicholas impoco
*** ******* ** ********* *****, Florida
Email: ******@*******.*** Phone: 321-***-****
SUMMARY Recent graduate with impeccable research, time management and problem solving
skills. Experienced customer service professional. Can handle a heavy workload in a
fast-paced environment with minimum supervision. First-rate problem solver with
superb listening and communication skills. Comfortable interacting with the public and
all levels of the organization. Able to make decisions independently, quickly, and
effectively.
OBJECTIVES Seeking a fulfilling position that offers growth opportunities and allows me to utilize my
leadership skills and experience. I desire challenging assignment and responsibility to
which I can wholly apply myself, and further my career advancement with successful
achievements.
EDUCATION University of Central Florida Orlando, Florida (Graduated
HISTORY December 2013)
Bachelor Of Science In Psychology
Graduated with a Bachelor of Science degree in Psychology. Coursework in Statistics,
Communications, and Psychology.
Eastern Florida State College Melbourne, Florida (Graduated
August 2010)
Associate Of Arts
Honored to Phi Theta Kappa prior to graduating. Directly connected to UCF with
priority. Contributed as Vice President to the recycling and environmental E.A.R.T.H.
club on campus.
EXPERIENCE Papa John's Pizza Indialantic, Florida (November 2011– January 2014)
Delivery Driver
Delivered exceptional service by greeting and serving customers in a timely, friendly
manner. Outstanding demonstration of quality control and upselling. Assisted with
customer service calls in addition to normally assigned tasks.
Publix Indian Harbour Beach, Florida (August 2010– October 2011)
Service Clerk
Proper delivery of Publix's premier customer service. Took on additional tasks around
the store beyond standard job description in stride. Received pay raise for outstanding
service. Collaborated with other team members on special projects and events.
REFERENCES Armando Flores Papa John's Pizza
Manager and supervisor
Karen Velez Delray Medical
Center
Mentor and friend 561-***-****
*******@***.***
Laura Fausone 321-***-****
********@***.**.***
Political volunteer supervisor
HOBBIES Volunteering, reading, chess, environmentalism, politics, learning, language study,
computer software, building computers, athletics, sports, yoga, martial arts, music
performance and composition, empathy and applied psychology.
LANGUAGES English:
German:
Japanese:
Chinese:
SKILLS Verbal Communication:
Teamwork:
Initiative/Self motivation:
Time Management:
Computers and Electronics:
Numeracy/Mathematics:
Adaptability:
Sales and Marketing:
Critical thinking:
Active Listening:
Contact this candidate