Sales Customer Service
Resume:
Douglas D. Campbell
*** ******** ** . **** *****, NJ . 08753
HOME PHONE 732-***-**** . MOBILE PHONE 848-***-****
E-MAIL ******************@*****.***
Summary of qualifications
Self-confident, organized, and motivated individual that brings an
entrepreneurial spirit to all business endeavors.
Experienced entrepreneur, leader, manager, motivator, educator, and mentor.
Learns work quickly and accurately under pressure.
Skilled and knowledgeable of all types of construction projects and services,
repairs, tools, blueprints, warranties, snow removal, building and grounds
maintenance and cleanliness.
Achievement oriented sales professional with 33 years of experience emphasizing
home remodeling, sales, marketing, and business development.
Expert in the art of closing sales with a proven track record in cold calling,
canvassing, and new business development as well as maintaining existing key
accounts and providing outstanding customer support.
Excellent organizational, written, oral, interpersonal communication, and
computer skills, with extensive knowledge of Microsoft Word, Outlook, and Excel
spreadsheets, including formal technical presentations, workshops, and trade
show presentations and their coordination.
Detail oriented and goal driven with hands on approach with exceptional math
skills and problem solving ability and a strong initiative to follow through.
Professional experience
1998 to Present Campbell's Carpentry Toms River, NJ
General Manager / Principal
Conducting a personal entrepreneurial Carpentry / Handyman Construction and
Maintenance business. Project total cost of jobs, prepared written estimate for
clients using Microsoft Word and Excel spreadsheets. Duties include, select and
order lumber or other required materials and tools required for finishing the
given work on schedule. Publish advertisements, schedule work on Microsoft
Outlook, acquire and complete jobs. Arrange for subcontractors to deal with
special areas beyond our expertise. Sound knowledge of residential construction
practices and procedures, preventative building maintenance and cleanliness,
troubleshooting problems, techniques, tools and equipment, materials,
specifications, quality control, cost control, safety, able to read blueprints,
and outstanding math skills. Own and operate all types of woodworking equipment
to include: table saw, radical saw, planer, jointer, drill, etc. Great
interpersonal and communications skills to provide exceptional customer
service.
Performed all types of building repairs such as:
Kitchen and Bath remodels, interior and exterior custom painting, window and
door removal and installation, garage to family room conversion, transformed
screened deck to 3 season porch, rough and finish carpentry, building and
property maintenance and cleanliness, snow removal, plumbing, electrical, tile,
drywall, roofing work, siding, caulking bathrooms, furniture assembly, shed
construction, stair removal and installation, hand rail replacement,
installation of pull down attic stairs, deck repair and replacement, railings,
demolition, cleanouts, gutter maintenance, fencing, air conditioner
replacement, ceiling fan installation, screen door installation, screen repair,
moldings, trim work, installation of patio pavers, landscaping, etc. ?
2013 to Present Nisivoccia Enterprises East Hanover, NJ
Construction Project Manager
The current project undertaken consists of remodeling an existing commercial
warehouse and new home construction to meet specific customer needs. Providing
decisive and results-oriented leadership and crisis management skills that has
controlled project from conceptual planning stage to final certificate of
ownership. Responsible for reviewing contract documents using Microsoft Word
and Excel spreadsheets (drawings and specifications) for technical completeness
and code adherence, preparation of bid packages, bid evaluation and awards,
contract preparation and administration, acquiring permits, construction
scheduling, cost estimating, purchasing, cost and quality control,
troubleshooting, snow removal, building and jobsite maintenance and
cleanliness, landscaping, and supervise all field operations.
Coordinate activities concerned with logistics, detailed job scheduling,
installation and resolving field conditions and problems by personally
supervising the day-to-day operations of job site.
Promptly report fabrication errors, shortages, delays or other problems to
subcontractors and coordinate all building inspections as well as following up
with subcontractors to ensure corrections and or deficiencies in construction
are corrected and then approved by the local building official.
Maintain daily safety and progress reports, and conduct weekly project and
safety meetings.
Work directly with building ownership, architect, engineers, sub-contractors,
and end consumer to ensure change orders were kept to a minimum and the project
is kept on schedule and on budget thus exceeding our client's expectations.
Track project expenditures and cost accounting, including accuracy, and
reviewing all subcontractor payment applications for comparison of work to be
completed against billing.
2013 to 2013 EZNERGY / Kitchen King Toms River, NJ
Solar Sales Executive / Kitchen & Bath Designer
Experienced and knowledgeable Solar Energy Sales professional and Kitchen &
Bath Cabinet Designer. Accountable for developing new, maintaining existing
accounts, and providing customer field support to multi-unit developers, custom
homebuilders, and homeowners in tough economic climate. Accountable for
assessing commercial, municipal, and residential client qualification for Solar
Electricity, Solar Hot Water, and or Wind Turbines. Responsibilities included
taking actual field dimensions, research satellite photos of buildings,
approval of contracts, and problem solving mistakes. Strong understanding of
all Kitchen and Bath design elements to develop a customer-centric interior and
exterior design and provide sound recommendations on product size, wood and
other design features.
Sought out new and prospective Solar Electric, Solar Hot Water and Wind
Turbines for residential, commercial, and municipal clients through
non-traditional marketing activities such as: cold calling, direct canvassing,
door knocking, and asking for referrals.
Conducted site visits to assess a roof's solar capacity by using satellite
photos, and physical measurements to determine roof size for solar array,
compass headings / physical orientation and shading to determine if home or
business qualified for a Solar program.
Analyzed customer's electricity usage by assembling documentation, and provided
overview of all solar energy programs available.
Provided superior customer service focused on customer requirements to choose
the correct Kitchen & Bath cabinets and countertops by answering all customer
inquiries to ensure complete customer satisfaction.
Responsible for designing and creating specifications for Kitchen & Bath custom
cabinetry jobs with hands on experience in space planning, solid understanding
of kitchen equipment, electrical, plumbing, and mechanical design to produce
working kitchen drawings.
Verified the final design, materials list, cost of products, and installation
by reviewing 20/20 drawings and cross checking purchase orders for accuracy and
completeness with the aid of Microsoft Word, Excel spreadsheets, and Outlook.
2006 to 2013 Legacy Stairs LLC. Lakewood, NJ
Director of Sales
Supervised, and managed the day-to-day activities of the Sales Department.
Developed sales forecasts, Profit and Loss statements, and marketing strategy
procedures employing Microsoft Word, Excel, and Outlook. Established product
pricing and markup on Excel spreadsheets, oversaw the launching of new products
into the marketplace. Managed key accounts and large-scale new home
construction projects. Hired, trained, and mentored new sales personnel.
Developed sales training and prospecting programs. Approved, and reviewed all
incoming and outgoing contracts. Negotiated credit terms with vendors,
sub-contactors, and educated customers of the proper use and installation of
new and existing products. Researched new vendors, suppliers, as well as
sub-contactors. Designed trade show booth and attended trade shows.
Re-Built sales department from ground zero, conceptualizing and implementing a
strategic plan that generated revenue gains in excess of $1.5 million within
first year despite a fiercely competitive and declining market.
Personally closed $343,000.00 in the first 90 days of employment, which was 83%
of the total sales volume for the previous year.
Found new source of products that saved 8.3% on cost of goods sold, while
increasing the quality of products sold.
Top revenue and profit producing employee from 2006 thru 2013.
Organized Atlantic Builders Convention trade shows in Atlantic City, which
generated numerous sales and new accounts.
2008 to 2012 Construction Site Sales Leads of New Jersey Toms River, NJ
General Manager / Principal
Experienced entrepreneurial General Manager that organized the everyday
activities and all aspects of a small business. Which supplied construction
site sales leads to sub-contractors in the construction industry throughout New
Jersey. Built company from conceptual idea into the only construction site
sales leads business that focused primarily on remodeling and new home
construction. Invented the "Distribute Your Business Card Program" which
exponentially increased the client's exposure to prospective customers. The
program also doubled the company's sales by simply stapling clients business
cards, and or brochures to the wood framing as well as removing any
competitor's information at the construction job sites.
Created and maintained company's website.
Researched various sources to find clients by networking, asking for referrals,
and cold calling.
Designed and maintained master sales lead lists on Microsoft Excel spreadsheets
that were emailed to customers using Microsoft Outlook.
Gathered sales lead by personally canvassing the state and continually
monitored the progress and updated field conditions of each job site.
2000 to 2006 AJ Stairs Inc. Lakewood, NJ
Account Supervisor / Salesman
Supervised and illustrated the design, construction, and installation of custom
& straight stairs and railings for multi-unit developers, custom homebuilders,
and homeowners in the Mid-Atlantic states area. Worked directly with
architects, contactors, and homeowners from pre-construction bidding thru final
homeowner selections. Project sizes range from several hundred single-family
home developments, to single $1 to $10 Million dollar residences, and up to $10
Billion dollar commercial projects. Responsible for developing new and
maintaining existing accounts and providing customer field support and service.
Accountable for taking actual field dimensions, wholesale and retail pricing,
approval of contracts, and master ordering done via Microsoft Word and Excel
spreadsheets. Problem solved framing mistakes by providing new Architectural
drawings to the Builders and or Architects by reconfiguring stair and or
framing to conform to IRC and BOCA Building Codes.
Closed a stair and railing contract for a $10 Billion rehab development of
existing and new residential and commercial properties in Jersey City, NJ,
which netted in excess of $825,000.00 in annual sales forecasted to end in
2020.
Developed the 4 & 5th largest company accounts with combined annual revenue of
$575,000.00 for 2005.
First employee in company history to surpass individual sales of $1.0 Million
in 2001 and $1.5 Million in 2005. Exceeded yearly sales quotas for a combined
total of $1,041,000.00 over a five-year period.
Procured new accounts thru personal contacts, referrals, and cold calling,
canvassing, and attended monthly Monmouth and Ocean County Building Inspectors
meetings, and builders' shows and conferences.
Responsible for training and mentoring all new sales personnel from 2001 to
2006.
1989 to 2000 Nisivoccia Enterprises East Hanover, NJ
Construction Project Manager
Managed and supervised in house employees of a general contracting firm that
specialized in residential remodels, new home, commercial, and Municipal
construction projects. Secured and approved bids from all subcontractors:
demolition, electrical, HVAC, mechanicals, plumbing, carpentry, and many
others. Supervised and coordinated all phases of construction from demo to
final acceptance from customer. Projects ranged in size to $5 Million.
Organized and managed the winter maintenance of several large office complexes,
which included snow and ice removal and parking lot, sidewalk, and building
maintenance to insure occupant, employee, and public safety.
Personally supervised the daily operations of multiple job sites and
coordinated all trades. Established and implemented detailed job schedules for
all trade subcontractors from site preparation thru final CO.
Coordinated all building inspections and followed up with subcontractors to
ensure corrections and or deficiencies in construction or building codes were
corrected and approved by the local building official.
Work directly with building ownership, architect, engineers, sub-contractors,
and end consumer to ensure change orders were kept to a minimum and the project
is kept on schedule and on budget thus exceeding our client's expectations.
Maintained daily safety and progress reports, conducted weekly project and
safety meetings.
Worked closely with Architects, structural engineers, sub-contractors, and end
consumer to ensure change orders were kept to a minimum and the project was
kept on schedule and budget.
1981 to 1989 Einstein Moomjy Inc. North Plainfield, NJ
Carpet & Flooring Salesman / Assistant Store Manager
Greeted customers and ascertained what each customer wants or needs. Opened and
closed cash registers, performed tasks such as counting money, separating
charge slips, coupons, and vouchers, balancing cash drawers, and making
deposits. Maintained knowledge of sales and promotions, policies regarding
payment and exchanges, and security practices. Computed sales prices, total
purchases and receive and process cash or credit payment. Maintained records
related to sales. Watched for and recognize security risks and thefts, and know
how to prevent or handle these situations. Responsible for preventative
maintenance and cleanliness of building and parking lot. Recommended, selected,
and helped locate or obtain merchandise based on customer needs and desires.
Answered questions regarding the store and its merchandise. Described
merchandise and explain use, operation, and care of merchandise to customers.
Ticketed, arranged and displayed merchandise to promote sales. Set up in store
measure agent's appointments or measured homes myself to obtain exact
measurements. ?After in home measure was complete, contacted customer with
updated information and pricing to reflex exact measure. Verified all
selections with the customer, collected payment and set up installation of
flooring. ?Contacted customer after installation with phone calls and mailed
thank you note for their business.
Sold high end broadloom, machine made rugs, hand woven oriental rugs, wood
flooring to homeowners, commercial accounts, designers and interior decorators.
One of top 2 producing salespersons for store location from 1983 to 2000.
Closed largest store sale of $256,279.00 to a homeowner the wall-to-wall
broadloom for master bedroom was $168,800.00.
One of top 5 producing salespersons for bi-yearly warehouse sales from 1983 to
2000.
First salesperson to break $100,000.00 sales mark in 4-day warehouse sale in
1985.
Worked intimately with homeowners, commercial account buyers, decorators, and
interior designers to ensure products selected meet consumers needs, desires,
and budgetary concerns.
Education
Salisbury State University Salisbury, MD
BS Marketing
Dean of Business Advisory Council
PROFESSIONAL References
Rocco Nisivoccia - Principal of Nisivoccia Enterprises
5 Tremont Dr East Hanover, NJ 07936 Mobile 973-***-**** Home / Office 973-***-****
Email: *******@***.***
Rebecca Penn - Principal of Ovation Staircase & Millwork
1214 Bay Ave. Pt. Pleasant, NJ 08742 Mobile 732-***-**** Home / Office 732-***-****
Email: **********@*******.***
Susan Defortuna - Retired United Water
57 Deer Run Dr. South Barnegat, NJ 08005 Home 609-***-****
Email: ********@*****.***
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