Customer Service Management
Resume:
Curriculum Vitae
West Patel Nagar
New Delhi - 110008
Contact Number: 965-***-****
*****.********@*****.**
Astha Tandon
Career Objective:
To work in a professional environment where I can implement my skills to prosper professionally
and also help in enhancing the reputation of the organization.
Career Summary :
Self-motivated and devoted management professional with 3 years of experience in Travel and
Tourism sector.
Extensive experienced career in the travelling field with organizational skills and professionalism.
Expertise in all aspects of travel and tourism .
Pleasant, outgoing and responsive personality.
Expertise in developing tour packages, hotel accommodation, air and train ticketing.
Education:
Completed IATA Travel Consultant course in the month of June 2013.
Completed ‘Bachelor of Commerce’ from School of Open University, University of Delhi
with 50% aggregate marks in 2012.
Secured Rank 1 in Janki Devi Vocational College, Delhi University with 82% marks in the
Foundation Diploma Course of Travel and Tourism Management (1 year duration)
Awarded ‘Hindi Akadmi Chhaatr Pratibha Puraskar’ By the Government of Delhi for
outstanding performance in Grade X Hindi Board exam. Given Cash prize with Books.
Passed Grade Xth with 71 % marks and XIIth with 74% marks division marks from Ramjas
Public School, Day Boarding (CBSE Board).
Technical Skills:
Ability to adapt myself in any environment.
Excellent administrative and management skills.
Proficiency in computer skills like ms word, excel,web browsing etc.
Proficient in office administration work,computer savy.
Expertise with all the procedures of travel and tourism.
Excellent geographical knowledge.
Strong customer service skills and proficient in office duties.
Good communication and organizational skills
Able to meet deadlines, good communicator,works as team.
Work Experience :
Company Name- Gulf Associates Pvt. Ltd., Connuaght Place, New Delhi.
Designation - Travel Consultant
Duration – 01st August 20 13 - Till Date
* Responsible for travel arrangements like Air or Train tickets, Hotel booking,Visa assistance etc.
*Handle all telephonic and walk-in enquiries.
*Responsible for selling special packages and hotel related products.
*Arrange accommodations according to the customer specification.
*Ensure the ticket booking follow the correct date and format.
*Responsible for hotel booking and rental car reservations.
*Responsible for providing detailed travel information to customers and deal with customer queries in
relation to holiday packages.
Company Name – Indus Heritage (I) Private Limited, Rajendra Palce,New Delhi.
Designation - Tour Execuitve
Duration – 17th Jan. 2011 - 10th June 2013
*Responsible for travel arrangements like hotel booking, transportation, guide assigning etc.
*Handle all mail queries from Japanese clients .
*Ensure reservations are on correct date.
*Responsible for making travel itineraries, tour costing, online ticketing.
*Performed all functions relating to the booking, administrative and accounting tasks ne cessary to process
electronic and other travel documents as it related to customer requests and industry requirements.
Personal Traits:
Reading, Internet surfing.
Learning new skills and improving knowledge by reading articles, newspapers, etc.
Excellent communication and management skills.
Confident and ability to handle difficult situations.
Friendly and helping personality.
Follow high professional ethics.
Co-Curricular Activities:
.
Actively took part in the Scouts and Guides Camps 2001-2004.
Awarded Bronze Medal for Women’s Relay at School Level..
Certificate of appreciation in ‘All India Camel colour contest 2001’, ‘Eco Club Painting
Competition’ and ‘Science Exhibition’
Personal Information:
Name : Astha Tandon
: 20 th March, 1991
Date of Birth
Father’s Name : Late Shri. A.K. Tandon
Mother’s Name : Mrs. Neelam Tandon
ASTHA TANDON
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