Customer Service Manager

Michelle Dekovic ** Sedgewick Circle

Brampton

Tel: 416-***-**** Ontario

E-mail: ************@*******.** L7A 2P7

Profile

I am a highly motivated individual with a keen eye for detail. I am looking for an opportunity to prove

my worth and advance my career as far as possible. I consider myself to be an

effective team player with excellent leadership skills and an analytical approach to the

solving of problems. I have excellent analytic and organizational skills, the ability to

work independently and to work in a demanding environment.

Employment Experience

DMX Plastics- April 2014-Present

Office Administration

• Organizes & schedules business trips for President (Flights, Hotels, Meetings)

• Answer customer questions regarding products

• Manage Home Depot account (ASN, Bills of Lading, Appointment Scheduling, Invoicing)

• Co-ordinate Marketing Initiatives

• Photocopying, Filing

• Receptionist duties (answering phones, setting up conference room for client meetings, send emails

on behalf of President)

Zellers, July 1999 – July 2012

Marketing Liaison – November 2008 to July 2012

• Design page layouts and provide senior leadership proposals for approval

• Coordinate monthly page flow planning sessions for multiple teams (each team up to 15 members)

• Utilizing PET program for strategic page layout

• Responsible for providing weekly sales to the Senior Leadership Team

• Interfacing with various levels of the organization to ensure weekly deadlines met

• Provide feedback and approval at cross cap stage, responsible for coordinating all revisions

• Managing discrepancies log from the store level ensuring accurate pricing at point of sale

• Administrative Support to GMM (General Merchandising Manager):

Take notes in meetings and provide to the teams

o

Schedule meetings for GMM & Buying Groups

o

Schedule Buying trips

o

Send emails on behalf of GMM

o

Filing

o

Photocopying

o

Marketing Coordinator – November 2004 – November 2008

• Assemble and coordinate marketing materials and creative production requirements (i.e. Proofs,

price changes) for all projects

• Coordinates marketing and communication project activities including:

o ensures timely and accurate flow of information between marketing and merchandising teams

o provide follow-up on project status and timelines

o ensures accuracy and distribution of related forms and documents

o troubleshoots any issues or problems throughout all project stages

• Organizes and schedules group marketing meetings, setting up studio photo shoots for flyers

• Maintains marketing project files

• Preparing materials for commercial production

• Prepare topsheets for Production handoff

• Coordinate samples for photography

• Communications for Signing, ROP’s, Facebook & Catalogs

• Administrative support for executive senior marketing manager.

Merchandise Associate Aug 1999 – November 2004

• Co-ordinating Advertising for All of GMA

• Assisting buyer with all aspects of buying including advertising and order follow up

• Constant communication with vendors

• Create purchase orders

• Ensuring timely product arrival in all stores

• Constant communication with buyers/supply chain analysts/supply chain manager

• Co-ordinate store level transferring as well as vendor returns

• Monitor purchase order ship dates for sale events

• Distribute/Allocate merchandise for all general and sales event orders

• Follow-up on all NSP orders based on distribution input and report status weekly

• Daily communication with vendor base ensuring a high level of customer service

• Item set-up/discontinuation

• Execute retail & cost changes

• Promotional Downloads (create promotion numbers for flyer sales)

• Problem Logs (POS issues)

• Responsible for updating OTB (Open to buy)

• Responsible for updating Planograms

• Trained all new employees for the group

Hudson Bay Company – August 1990 to August 1999

Receiving Office Supervisor

• Overlooking registration office clericals, to ensure timely and efficient appointments for vendor booking

• All NSP (National Sales Promotions) email communication with buying office to ensure all advertised

goods are delivered on schedule

• In charge of initiating RUSH ROUTING appointments for Zellers/Bay Distribution Centres

• Solving ASN (advanced ship notice) and related problems between vendors, I.S and EDI departments

• Constant communication with vendors (for all commodities) and buyers

• Acted as “stand in” when manager was not present

• Organize meetings to communicate any current information that pertains to the registration office

• Training new employees

TRAINING AND DEVELOPMENT

• Graduated from Bramalea Secondary School with Grade 12 O.S.S.D in 1990

• Feb 1993 W.H.M.I.S certificate

• May 1998 First Aid & C.P.R certification

• Numerous CBT courses including Time Management, Customer Service, various leadership courses

such as How to be a good Manager

• Internal systems training on ZNPOMS/ZPOMS/APEX/NSAL

• Microsoft - Excel, Word, Outlook, Powerpoint

INTERESTS & HOBBIES

• Cooking

• Reading

• Volunteer at my Kids School

• Parent Volunteer for the Brampton Hockey Association

References: Available upon request.

Contact this candidate